GLPI provides IT helpdesk, asset inventory and service management with tickets, change workflows and custom forms.
Free plan Free trial Open source From €19 a month AndroidiPhone & iPadWebWindowsMacLinux+3
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Best IT Change Management Software 2026
Facts read 28 Sep 2026 – 21 Oct 2026
IT change management software helps teams assess, approve, schedule and record changes to IT services.
The standings: top 10
| Name | In a line | Record score | Price from | Try it free | Runs on | Facts read |
|---|---|---|---|---|---|---|
| 01 GLPI | GLPI provides IT helpdesk, asset inventory and service management with tickets, change workflows and custom forms. | 6.8 | €19 a month | Free plan | Android, iPhone & iPad, Web, Windows | 21 Oct 2026 |
| 02 ManageEngine ServiceDesk Plus | ServiceDesk Plus combines IT service, asset, CMDB and enterprise service management with cloud or on-premises deployment. | 6.6 | $10 a month | Free plan | Android, iPhone & iPad, Web, Windows | 15 Oct 2026 |
| 03 Jira | Jira manages software and IT work on web, mobile, desktop and self-hosted systems. | 6.3 | Free plan | Free plan | Android, iPhone & iPad, Web, Windows | 28 Sep 2026 |
| 04 Alloy Navigator | Alloy Navigator handles incident, change and problem workflows with self-service and integrated asset management. | 5.7 | $19 a month, billed yearly | Free trial | Android, iPhone & iPad, Web, Windows | 21 Oct 2026 |
| 05 InvGate Service Desk | Service management system covering tickets, workflows, analytics, change control and AI Hub. | 5.7 | — | Free trial | Android, iPhone & iPad, Web, Windows | 21 Oct 2026 |
| 06 iTop | Open-source ITSM platform centered on service management and a CMDB. | 5.7 | Free plan | Free plan | Web, Windows, Linux, API | 15 Oct 2026 |
| 07 FreeITSM | FreeITSM is for IT professionals looking for an open-source service desk platform. | 5.6 | Free plan | Free plan | Web, Windows, Mac, Linux | 14 Oct 2026 |
| 08 iTop | Open-source ITSM and CMDB managing configuration items, tickets, services and ITIL change work. | 5.6 | Free plan | Free plan | Web, Windows, Mac, Linux | 15 Oct 2026 |
| 09 Freshservice | Freshservice provides IT service management for incidents, changes and problems with catalogs, knowledge and AI tools. | 5.5 | $19 a month, billed yearly | Free trial | Android, iPhone & iPad, Web, API | 21 Oct 2026 |
| 10 Giva ChangeManager | Giva ChangeManager logs, reviews, approves and tracks IT Requests for Change in an ITIL-aligned system. | 5.5 | $76 a month, billed yearly | Free trial | Android, iPhone & iPad, Web, API | 15 Oct 2026 |
Use the entries to review free availability, starting paid rates, trial periods, supported platforms and controls including risk checks, approval flows, change calendars, emergency handling, audit records and CMDB connections.
02
ManageEngine ServiceDesk Plus
ServiceDesk Plus combines IT service, asset, CMDB and enterprise service management with cloud or on-premises deployment.
AndroidiPhone & iPadWeb+5 Record6.6 Visit
03
Jira
Jira manages software and IT work on web, mobile, desktop and self-hosted systems.
AndroidiPhone & iPadWeb+4 Record6.3 Visit
04
Alloy Navigator
Alloy Navigator handles incident, change and problem workflows with self-service and integrated asset management.
AndroidiPhone & iPadWeb+5 Record5.7 Visit
05
InvGate Service Desk
Service management system covering tickets, workflows, analytics, change control and AI Hub.
AndroidiPhone & iPadWeb+5 Record5.7 Visit
6
iTop
WebWindowsLinux+2 Free plan Record5.7 Visit Open-source ITSM platform centered on service management and a CMDB.
7
FreeITSM
WebWindowsMac+4 Free plan Record5.6 Visit FreeITSM is for IT professionals looking for an open-source service desk platform.
8
iTop
WebWindowsMac+3 Free plan Record5.6 Visit Open-source ITSM and CMDB managing configuration items, tickets, services and ITIL change work.
9
Freshservice
AndroidiPhone & iPadWeb+1 $19 a month, billed yearly Record5.5 Visit Freshservice provides IT service management for incidents, changes and problems with catalogs, knowledge and AI tools.
10
Giva ChangeManager
AndroidiPhone & iPadWeb+1 $76 a month, billed yearly Record5.5 Visit Giva ChangeManager logs, reviews, approves and tracks IT Requests for Change in an ITIL-aligned system.
11
SysAid
AndroidiPhone & iPadWeb+6 $89 a month Record5.3 Visit SysAid handles IT incidents, requests, changes and problems with chatbot, automation and AI agent features.
12
Znuny
WebLinuxAPI+1 $4,499 a year Record5.3 Visit Free service management software for web and self-hosting with a shared inbox and SLA tools.
13
TOPdesk
AndroidiPhone & iPadWeb+2 £51 a month Record5.2 Visit TOPdesk helps teams handle tickets, share knowledge and manage service requests.
14
OTOBO
WebLinuxAPI+1 €3,900 a year Record5.1 Visit Free, web-based modular service management platform for IT and non-IT services.
15
SolarWinds Service Desk
AndroidiPhone & iPadWeb+1 $39 a month, billed yearly Record5.1 Visit SolarWinds Service Desk is cloud ITSM with incident collaboration and tracking for network, cloud, and licensed assets.
16
Hornbill IT Asset Management
AndroidiPhone & iPadWeb+2 Free plan Record4.9 Visit This product suits organizations that need to discover and track hardware, software, cloud, and on-premise assets, licenses, and costs.
18
iSupport Service Desk
AndroidiPhone & iPadWeb+3 — Record4.7 Visit iSupport Service Desk may suit organizations in manufacturing, education, government, communications, technology, and professional services.
19
Vivantio
WebAPISelf-hosted — Record4.7 Visit Enterprise service management platform available through API, self-hosted deployment and web.
20
ZentraITSM
WebAPISelf-hosted $19 a month, billed yearly Record4.7 Visit ITSM platform with incident, request, problem and change management plus CMDB, SLAs and approvals.
21
OTRS
AndroidiPhone & iPadWeb+3 — Record4.4 Visit OTRS organizes help desk and ITSM tickets in queues and gives users a portal, catalog and knowledge base.
22
Track-It!
AndroidiPhone & iPadWeb+3 — Record4.4 Visit Track-It! offers IT help desk, endpoint, asset, knowledge, change, purchasing, and mobile device management on web and Windows.
23
HaloITSM
AndroidiPhone & iPadWeb+2 — Record4.3 Visit HaloITSM covers IT and other departments with change, asset and CMDB features plus visual workflow automation.
24
IFS Enterprise Service Management
AndroidiPhone & iPadWeb+1 — Record4.3 Visit IFS Enterprise Service Management connects internal services and automates work across an organization on web and mobile.
25
Nova-Suite
WebAPISelf-hosted Free plan Record4.3 Visit Open-source ITSM for incidents, CMDB and SLA enforcement, with self-service and an AI assistant.
Before you choose
Compare plans and trials
Check whether a tool has a free plan, a free trial or paid pricing. ManageEngine ServiceDesk Plus shows a free tier, a $13-per-month starting rate and a 30-day trial. GLPI shows a free tier, plans beginning at €19 per user monthly and a 45-day trial.
Freshservice lists pricing from $19 per month with annual billing and a 14-day trial. Giva ChangeManager lists pricing from $76 per user per month with annual billing and a 30-day trial. ChangeGear and Proactivanet ITSM list pricing on request.
Match the platforms
Choose a deployment that fits your team. Options represented here include web, API, self-hosted, Android, iOS and Windows.
ChangeGear lists Android, API, iOS, self-hosted, web and Windows support. Proactivanet ITSM lists Android, API, iOS and web support.
Check change controls
Compare risk assessment, approval workflows, change calendars and emergency-change handling. These controls show how a tool can support a change from review through scheduling and exception handling.
Review records and links
Look for a change audit trail when you need a record of decisions and activity. CMDB linking can connect a change with configuration records, so check whether that fits your service-management process.
Questions
Which platforms appear in this list?
This list includes web, API, self-hosted, Android, iOS and Windows platform types.
Which products list a free plan?
The entries for ManageEngine ServiceDesk Plus and GLPI show free plans.
Which products list a free trial?
The displayed trial periods are 30 days for ManageEngine ServiceDesk Plus, 45 days for GLPI, 14 days for Freshservice and 30 days for Giva ChangeManager.
Is self-hosted deployment available?
Yes. Self-hosted is a platform option in the list, and ChangeGear lists self-hosted support.
Can I compare approval and risk controls?
Yes. You can compare risk assessment, approval workflows, change calendars, emergency changes, audit trails and CMDB linking.
What if a product does not publish a price?
Some entries state pricing on request instead of a published starting price.
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