Best IT Problem Management Software in 2026
Updated
In short: ZServiceDesk is ranked #1 of 36 as of 4 October 2026, ahead of Infronest Problem Management and Proactivanet ITSM. The best-ranked option with a free plan is Jira. The lowest first paid tier on this page is Xurrent IMR at $6/mo.
Recurring IT issues can require more than recording and resolving an individual incident. Problem management software supports investigation and follow-through, with the ranking starting at ZServiceDesk, OpsYnt ITSM, and Infronest Problem Management. Compare root-cause analysis and incident linking with known-error databases, workaround tracking, and permanent-fix tracking to understand the listed capabilities. Deployment options, free-plan availability, and paid-from pricing offer further ways to assess fit and cost. Consider how your team handles investigations and tracks responses, then weigh those needs against what each entry specifies.
36 IT problem management software ranked on what their makers publish — plans and prices, free tiers, platforms and the facts on their own pages.
Recognised 40% · Phone app 26% · Documented 20% · Free plan 14% of the score
- 1 ZServiceDesk iPhone + Android RecognisedPhone appDocumentedFree plan 8.7 Root-cause analysis: YesKnown-error database: YesWorkaround tracking: Yes
- 2 Infronest Problem Management iPhone + Android RecognisedPhone appDocumentedFree plan 8.4₹29,999/mo Root-cause analysis: YesKnown-error database: YesWorkaround tracking: Yes
- 3 Proactivanet ITSM iPhone + Android RecognisedPhone appDocumentedFree plan 8.4 Root-cause analysis: YesKnown-error database: YesWorkaround tracking: Yes
- 4 OpsYnt ITSM iPhone + Android RecognisedPhone appDocumentedFree plan 8.3 Root-cause analysis: YesKnown-error database: YesWorkaround tracking: Yes
- 5 ManageEngine ServiceDesk Plus iPhone + Android RecognisedPhone appDocumentedFree plan 8.0$13/mo
- 6 Alloy Navigator iPhone + Android RecognisedPhone appDocumentedFree plan 8.0$19/mo
- 7 SolarWinds Service Desk iPhone + Android RecognisedPhone appDocumentedFree plan 7.9$39/mo
- 8 Freshservice iPhone + Android RecognisedPhone appDocumentedFree plan 7.9$19/mo
- 9 GLPI Android only RecognisedPhone appDocumentedFree plan 7.5€19/mo
- 10 Jira iPhone + Android RecognisedPhone appDocumentedFree plan 7.5$7.91/mo
- 11 DemandFlow ITSM No phone app RecognisedPhone appDocumentedFree plan 7.3 Root-cause analysis: YesKnown-error database: YesWorkaround tracking: Yes
- 12 ZentraITSM No phone app RecognisedPhone appDocumentedFree plan 7.1$19/mo
- 13 Vivantio No phone app RecognisedPhone appDocumentedFree plan 7.1$49/mo
- 14 HaloITSM iPhone + Android RecognisedPhone appDocumentedFree plan 7.0
- 15 Infraon ITSM No phone app RecognisedPhone appDocumentedFree plan 6.9 Root-cause analysis: YesKnown-error database: YesWorkaround tracking: Yes
- 16 Matrix42 Enterprise Service Management iPhone + Android RecognisedPhone appDocumentedFree plan 6.9
- 17 SysAid iPhone + Android RecognisedPhone appDocumentedFree plan 6.9$89/mo
- 18 TOPdesk iPhone + Android RecognisedPhone appDocumentedFree plan 6.9£51/mo
- 19 Octopus ITSM iPhone + Android RecognisedPhone appDocumentedFree plan 6.9$95/mo Root-cause analysis: YesKnown-error database: YesWorkaround tracking: Yes
- 20 OMNITRACKER IT Service Management Center No phone app RecognisedPhone appDocumentedFree plan 6.8 Root-cause analysis: YesKnown-error database: YesWorkaround tracking: Yes
- 21 InvGate Service Desk No phone app RecognisedPhone appDocumentedFree plan 6.8$41.67/mo Root-cause analysis: YesKnown-error database: YesWorkaround tracking: Yes
- 22 Xurrent IMR iPhone + Android RecognisedPhone appDocumentedFree plan 6.8$6/mo
- 23 iTop No phone app RecognisedPhone appDocumentedFree plan 6.5Free
- 24 ServiceNow ITSM iPhone + Android RecognisedPhone appDocumentedFree plan 6.5
- 25 Microsoft System Center Service Manager No phone app RecognisedPhone appDocumentedFree plan 6.4$1,455/mo Root-cause analysis: YesWorkaround tracking: Yes
Is your app on this list?
Numbered spots on this list can be sponsored. They are labelled, and the editorial order and scores never change for payment.
Questions about this list
Which IT problem management software is ranked first on Samsung Mobile US Press?
ZServiceDesk is ranked #1 of 36 with a score of 8.7. Infronest Problem Management is second and Proactivanet ITSM third.
How many of these have a free plan?
2 of the 25 on this page publish a free plan on their own pricing pages.
Which is the cheapest paid option?
On this page, Xurrent IMR has the lowest first paid tier we found: $6/mo.
How is this list ranked?
Ranked mobile-first: a phone app alongside the web or desktop product, a free tier and the depth of its documentation. Paid placements never change a rank.