GLPI provides open-source helpdesk, asset inventory and service management with problem and change workflows.
Free plan Free trial Open source From €19 a month AndroidiPhone & iPadWebWindowsMacLinux+3
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Best IT Problem Management Software 2026
Facts read 28 Sep 2026 – 21 Oct 2026
GLPI leads this list of 39 (record score 6.8, free plan). ManageEngine ServiceDesk Plus is next (record score 6.5, free plan), and Jira is the next highest-placed with a free plan (record score 6.3).
IT problem management software helps teams investigate recurring incidents, record root causes and track lasting fixes. Use this list to compare analysis, known-error records, workarounds, incident links and deployment choices.
The standings: top 10
| Name | In a line | Record score | Price from | Try it free | Runs on | Facts read |
|---|---|---|---|---|---|---|
| 01 GLPI | GLPI provides open-source helpdesk, asset inventory and service management with problem and change workflows. | 6.8 | €19 a month | Free plan | Android, iPhone & iPad, Web, Windows | 21 Oct 2026 |
| 02 ManageEngine ServiceDesk Plus | ServiceDesk Plus combines IT service, asset, CMDB and enterprise service management with cloud or on-premises deployment. | 6.5 | $10 a month | Free plan | Android, iPhone & iPad, Web, Windows | 15 Oct 2026 |
| 03 Jira | Jira tracks IT work and incidents in web, mobile, desktop and self-hosted deployments. | 6.3 | Free plan | Free plan | Android, iPhone & iPad, Web, Windows | 28 Sep 2026 |
| 04 Znuny | Open-source platform for help-desk tickets and service operations, hosted by you or Znuny. | 5.9 | $4,499 a year | Free plan | Web, Linux, API, Self-hosted | 14 Oct 2026 |
| 05 Alloy Navigator | Alloy Navigator manages incidents, changes, problems, self-service and IT assets across cloud or on-premises deployments. | 5.7 | $19 a month, billed yearly | Free trial | Android, iPhone & iPad, Web, Windows | 21 Oct 2026 |
| 06 Infronest Problem Management | Infronest records root causes, workarounds, resolutions and known errors while linking problems to incidents and assets. | 5.7 | ₹29,999 a month | Free trial | Android, iPhone & iPad, Web, Windows | 29 Sep 2026 |
| 07 InvGate Service Desk | Service management software for IT and facilities with tickets, self-service, workflows, SLAs, automation and analytics. | 5.7 | — | Free trial | Android, iPhone & iPad, Web, Windows | 21 Oct 2026 |
| 08 HaloITSM | HaloITSM runs IT service management with channel intake, SLA tracking and a console for major incidents. | 5.6 | £33 a month | Free trial | Android, iPhone & iPad, Web, Windows | 15 Oct 2026 |
| 09 FreeITSM | FreeITSM is for IT professionals looking for an open-source service desk platform. | 5.5 | Free plan | Free plan | Web, Windows, Mac, Linux | 14 Oct 2026 |
| 10 Freshservice | Freshservice runs an AI-assisted service desk with catalogs, knowledge tools and SLA policies. | 5.5 | $19 a month, billed yearly | Free trial | Android, iPhone & iPad, Web, API | 21 Oct 2026 |
The page order can change as the directory is rebuilt. Compare the maker-published pricing, platform support and trial terms for the tools you are considering, including whether a free plan is available.
02
ManageEngine ServiceDesk Plus
ServiceDesk Plus combines IT service, asset, CMDB and enterprise service management with cloud or on-premises deployment.
AndroidiPhone & iPadWeb+5 Record6.5 Visit
03
Jira
Jira tracks IT work and incidents in web, mobile, desktop and self-hosted deployments.
AndroidiPhone & iPadWeb+4 Record6.3 Visit
04
Znuny
Open-source platform for help-desk tickets and service operations, hosted by you or Znuny.
WebLinuxAPI+1 Record5.9 Visit
05
Alloy Navigator
Alloy Navigator manages incidents, changes, problems, self-service and IT assets across cloud or on-premises deployments.
AndroidiPhone & iPadWeb+5 Record5.7 Visit
6
Infronest Problem Management
AndroidiPhone & iPadWeb+5 ₹29,999 a month Record5.7 Visit Infronest records root causes, workarounds, resolutions and known errors while linking problems to incidents and assets.
7
InvGate Service Desk
AndroidiPhone & iPadWeb+5 — Record5.7 Visit Service management software for IT and facilities with tickets, self-service, workflows, SLAs, automation and analytics.
8
HaloITSM
AndroidiPhone & iPadWeb+3 £33 a month Record5.6 Visit HaloITSM runs IT service management with channel intake, SLA tracking and a console for major incidents.
9
FreeITSM
WebWindowsMac+4 Free plan Record5.5 Visit FreeITSM is for IT professionals looking for an open-source service desk platform.
10
Freshservice
AndroidiPhone & iPadWeb+1 $19 a month, billed yearly Record5.5 Visit Freshservice runs an AI-assisted service desk with catalogs, knowledge tools and SLA policies.
11
iTop
WebWindowsMac+3 Free plan Record5.5 Visit Open-source software for IT requests, incidents, changes, services and configurable configuration relationships.
12
SysAid
AndroidiPhone & iPadWeb+6 $89 a month Record5.3 Visit SysAid runs IT service management with Copilot chatbots, automations and prebuilt AI agents.
13
TOPdesk
AndroidiPhone & iPadWeb+2 £51 a month Record5.2 Visit TOPdesk helps teams handle tickets, share knowledge and manage service requests.
14
OpsYnt ITSM
AndroidiPhone & iPadWeb+2 $49 a month Record5.1 Visit OpsYnt provides ITIL-aligned incident, change and request workflows for IT, HR, facilities and shared services.
15
SolarWinds Service Desk
AndroidiPhone & iPadWeb+1 $39 a month, billed yearly Record5.1 Visit It suits growing teams, mature IT organizations, and teams seeking customization, with plans presented for each.
16
SymphonyAI IT Service Management
AndroidiPhone & iPadWeb+5 $89 a month Record5.0 Visit AI-powered enterprise ITSM software with an agent for Tier-1 requests and native service-request automation.
17
Xurrent IMR
AndroidiPhone & iPadWeb+1 $6 a month, billed yearly Record4.8 Visit Incident workflow software for alerts, schedules, stakeholder updates and learning on web and mobile.
18
Gfacility
AndroidiPhone & iPadWeb+1 — Record4.7 Visit Gfacility suits IT, facility and workplace teams seeking shared service workflows.
19
Vivantio
WebAPISelf-hosted — Record4.7 Visit Service management software offered on web, through an API or as self-hosted deployment.
20
ZServiceDesk
AndroidiPhone & iPadWeb+5 — Record4.7 Visit ZServiceDesk combines AI-assisted service management, asset discovery, patching, compliance and enterprise workflows.
21
Octopus ITSM
AndroidiPhone & iPadWeb+2 $95 a month Record4.6 Visit Octopus combines ITSM, CMMS and ESM workflows for incidents, problems, changes, approvals and backlogs.
23
Mint Service Desk
WebLinuxAPI+1 $5 a month Record4.5 Visit Service management software for ticketing, SLAs, automation, assets and multi-department request portals.
25
Alemba Service Manager
AndroidiPhone & iPadWeb+3 — Record4.3 Visit Alemba Service Manager runs IT service management for incident, asset, change and other enterprise processes.
Before you choose
Match the problem workflow
Look for root-cause analysis, a known-error database and workaround tracking if your process needs a record from discovery through mitigation.
Incident linking and permanent-fix tracking connect a problem record to related incidents and the change that resolves it.
Separate free plans from trials
A free plan and a free trial are different. Check whether access continues without payment, how long a trial lasts and what paid access costs after it ends.
Published examples vary: ManageEngine ServiceDesk Plus lists a free plan, paid access from $13 per month and a 30-day trial. GLPI lists a free plan, paid access from €19 per user per month and a 45-day trial.
Check deployment and platforms
The list covers web, API, self-hosted, Android, iOS and Windows support. Confirm the platforms and deployment model that fit your service desk and users.
A self-hosted option can matter when you need control of the installation. API access can matter when problem records must connect to other systems.
Review licence and commercial terms
Open-source availability is one comparison point, but licence terms still determine how you can run or change a tool. Read the licence before committing code or hosting resources.
For paid products, check whether pricing is published or requires a request. Trial access can help you review the workflow before a purchase.
Questions
What does IT problem management software track?
It can track root-cause analysis, known errors, workarounds, linked incidents and permanent fixes.
Do these tools have free plans?
Free-plan availability varies. Check the pricing entry for the tool, and distinguish a continuing free plan from a time-limited trial.
Which platforms are covered?
The list includes tools with web, API, self-hosted, Android, iOS and Windows support. Confirm platform details for the product you choose.
Can I try a product before paying?
Free-trial terms vary. Examples on the list include 14-day, 30-day and 45-day trials, while some products publish pricing on request.
Are open-source options included?
Open-source products are included. Review the licence and hosting requirements before using or modifying one.
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