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Alloy Navigator
What it is
Alloy Navigator is an IT service management solution for incident, change, and problem workflows, service requests, and IT asset management. It includes ITIL processes and configurable workflow components, plus a self-service portal that can be customized without coding and can automate repeat requests. Other listed capabilities include approval workflows, SLA management, a knowledge base, an employee portal, and single sign-on. Organizations can run the product on premises, as SaaS, or in their own Azure or AWS cloud. Integrations include Microsoft Teams, TeamViewer, Microsoft Entra ID, Dell warranty, Adobe licensing, Intune, and SCCM/MECM; a REST API is also available for connecting with existing technology stacks. Native iOS and Android apps are offered for technicians and users, alongside an inventory scanner app. Plans are billed annually: Explorer costs $19 a month for up to 3 technicians, Express costs $49 a month, and Enterprise costs $89 a month. Express and Enterprise are for teams with 4 or more technicians. All plans include unlimited requesters. Cloud hosting fees are additional.
For and against
For
- Includes ITIL processes and configurable workflows
- Self-service portal supports automated repeat requests
- Available on premises, as SaaS, or in Azure or AWS
- Native iOS and Android apps for technicians and users
Against
- No free plan is listed
- Cloud hosting fees are additional
- Explorer supports up to 3 technicians
- Express and Enterprise require teams of 4 or more
The verdict
Alloy Navigator brings service management, asset management, and several deployment choices into one product. Compare the annual plan prices and additional cloud hosting fees with your team size and deployment needs.
Who it suits
Alloy Navigator is suited to IT teams managing service workflows and assets across on-premises, SaaS, or customer-cloud deployments. Explorer is listed for up to 3 technicians; Express and Enterprise are for teams with 4 or more.
Plans and prices
Alloy Navigator Explorer
Unlimited requesters · up to 3 technicians · IT Help Desk · Asset Management
Read 21 Oct 2026 · alloysoftware.com
Alloy Navigator Express
Unlimited requesters · 4+ technicians · all Explorer features · Change Management
Read 21 Oct 2026 · alloysoftware.com
Alloy Navigator Enterprise
Unlimited requesters · 4+ technicians · all Express features · ITIL
Read 21 Oct 2026 · alloysoftware.com
On the record
- AI
- Alloy AI assists with ticket resolution, knowledge discovery, change management and asset work using Navigator context and permissions.alloysoftware.com · read 21 Oct 2026
- API
- The public REST API exposes endpoints for authentication, profiles, objects, activities, dictionary values, actions, attachments and application configuration.docs.alloysoftware.com · read 21 Oct 2026
- API authentication
- API authentication supports Windows, LDAP, access tokens and configured SSO; access tokens expire after eight hours.docs.alloysoftware.com · read 21 Oct 2026
- API behavior
- Creating and updating records through the API is performed through workflow Create and Step Actions rather than direct object mutation.docs.alloysoftware.com · read 21 Oct 2026
- Asset management
- Navigator tracks physical and digital assets, maintenance, subscriptions, lifecycle status, warranties, contracts and vendors.alloysoftware.com · read 21 Oct 2026
- CMDB
- The platform provides configuration-management and CMDB capabilities for configuration items and their relationships.alloysoftware.com · read 21 Oct 2026
- Company founding
- Alloy Software says it began in New York City in 2002.alloysoftware.com · read 21 Oct 2026
- Company headquarters and size
- LinkedIn lists headquarters in East Hanover, New Jersey and a company size of 51–200 employees.linkedin.com · read 21 Oct 2026
- Company legal name
- The maker identifies itself as Alloy Software Inc.alloysoftware.com · read 21 Oct 2026
- Deployment
- Alloy offers SaaS, on-premises deployment, or installation in a customer Azure or AWS cloud.alloysoftware.com · read 21 Oct 2026
- Desktop app retirement
- The legacy Navigator Desktop App was deprecated in 2025.1 and fully removed in the 2025.2 release.docs.alloysoftware.com · read 21 Oct 2026
- Developer documentation
- The API guide targets administrators and software engineers, documents HTTP, JSON and XML usage, and supplies PowerShell sample scripts.docs.alloysoftware.com · read 21 Oct 2026
- Google Play listing
- The Android app listing shows 500+ downloads, no data shared with third parties and no data collected according to the developer declaration.play.google.com · read 21 Oct 2026
- Integrations
- The integrations catalog includes native and REST-API connections such as AWS, Azure, AnyDesk, Apple Calendar, Asana, BambooHR, Confluence, Dell and Dropbox.alloysoftware.com · read 21 Oct 2026
- Intended users
- The Explorer plan is for up to 3 technicians; Express and Enterprise are listed for teams with 4 or more technicians, with unlimited requesters on each plan.alloysoftware.com · read 2 Oct 2026
- ITIL and workflows
- The product includes ITIL processes and workflow components for configuring custom business processes.alloysoftware.com · read 2 Oct 2026
- Licence
- The End-User License Agreement is proprietary and grants use rights while reserving Alloy Software ownership of the technology; it is not open-source software.alloysoftware.com · read 21 Oct 2026
- Limit: interface
- Reviewers often describe the interface as dated or cumbersome and request more flexible dashboard and ticket customization.g2.com · read 21 Oct 2026
