Best IT Help Desk Software in 2026
Updated
In short: Desk365 is ranked #1 of 48 as of 4 October 2026, ahead of Genuity Helpdesk and GLPI. The best-ranked option with a free plan is Genuity Helpdesk. The lowest first paid tier on this page is ALVAO IT Asset Management at $0.68/mo.
IT help desk software gives support teams a way to handle employee requests and service issues. Compare approval workflows and SLA management for the processes and service targets a tool documents, alongside asset management and its knowledge base. An employee portal and mobile apps offer further points to weigh when considering how staff can reach support; single sign-on is another access consideration. Desk365, Genuity Helpdesk, and GLPI are among the named options, with Freshservice, Jitbit Helpdesk, and Alloy Navigator also shown. Check free-plan availability and paid-from pricing against the features you need, then consider how the listed capabilities fit your organization’s approach to IT support.
48 IT help desk software ranked on what their makers publish — plans and prices, free tiers, platforms and the facts on their own pages.
Recognised 40% · Phone app 26% · Documented 20% · Free plan 14% of the score
- 1 Desk365 iPhone + Android RecognisedPhone appDocumentedFree plan 7.9$12/mo SLA management: YesKnowledge base: YesEmployee portal: Yes
- 2 Genuity Helpdesk iPhone + Android RecognisedPhone appDocumentedFree plan 7.8$39.99/mo SLA management: YesKnowledge base: YesEmployee portal: Yes
- 3 GLPI Android only RecognisedPhone appDocumentedFree plan 7.3€19/mo SLA management: YesKnowledge base: YesEmployee portal: Yes
- 4 Freshservice iPhone + Android RecognisedPhone appDocumentedFree plan 7.1$19/mo SLA management: YesKnowledge base: YesEmployee portal: Yes
- 5 Jitbit Helpdesk iPhone + Android RecognisedPhone appDocumentedFree plan 7.1$24/mo SLA management: YesKnowledge base: YesEmployee portal: Yes
- 6 Alloy Navigator iPhone + Android RecognisedPhone appDocumentedFree plan 7.0$19/mo SLA management: YesKnowledge base: YesEmployee portal: Yes
- 7 Atera iPhone + Android RecognisedPhone appDocumentedFree plan 7.0
- 8 ManageEngine ServiceDesk Plus iPhone + Android RecognisedPhone appDocumentedFree plan 7.0$13/mo SLA management: YesKnowledge base: YesEmployee portal: Yes
- 9 SolarWinds Service Desk iPhone + Android RecognisedPhone appDocumentedFree plan 7.0$39/mo SLA management: YesKnowledge base: YesEmployee portal: Yes
- 10 TOPdesk iPhone + Android RecognisedPhone appDocumentedFree plan 7.0£51/mo SLA management: YesKnowledge base: YesEmployee portal: Yes
- 11 Web Help Desk iPhone only RecognisedPhone appDocumentedFree plan 7.0$26.67/mo SLA management: YesKnowledge base: YesEmployee portal: Yes
- 12 Zendesk Employee Service iPhone + Android RecognisedPhone appDocumentedFree plan 7.0$29/mo SLA management: Yes
- 13 ALVAO IT Asset Management iPhone + Android RecognisedPhone appDocumentedFree plan 6.9$0.68/mo SLA management: YesKnowledge base: YesEmployee portal: Yes
- 14 KIX iPhone + Android RecognisedPhone appDocumentedFree plan 6.9 SLA management: YesKnowledge base: YesEmployee portal: Yes
- 15 SysAid iPhone + Android RecognisedPhone appDocumentedFree plan 6.9$89/mo SLA management: YesKnowledge base: YesEmployee portal: Yes
- 16 BOSSDesk iPhone + Android RecognisedPhone appDocumentedFree plan 6.8$29/mo SLA management: YesKnowledge base: YesEmployee portal: Yes
- 17 HaloITSM iPhone + Android RecognisedPhone appDocumentedFree plan 6.7 SLA management: YesKnowledge base: YesEmployee portal: Yes
- 18 ServiceNow ITSM iPhone + Android RecognisedPhone appDocumentedFree plan 6.7
- 19 Spiceworks Cloud Help Desk iPhone + Android RecognisedPhone appDocumentedFree plan 6.6
- 20 Track-It! iPhone + Android RecognisedPhone appDocumentedFree plan 6.6 SLA management: YesKnowledge base: YesEmployee portal: Yes
- 21 iTop No phone app RecognisedPhone appDocumentedFree plan 6.3Free SLA management: YesKnowledge base: YesEmployee portal: Yes
- 22 Vivantio No phone app RecognisedPhone appDocumentedFree plan 6.3$49/mo Knowledge base: Yes
- 23 HESK No phone app RecognisedPhone appDocumentedFree plan 6.2Free
- 24 Incident IQ Facilities iPhone + Android RecognisedPhone appDocumentedFree plan 6.2
- 25 TeamDynamix DEX No phone app RecognisedPhone appDocumentedFree plan 5.7 SLA management: YesKnowledge base: YesEmployee portal: Yes
Is your app on this list?
Numbered spots on this list can be sponsored. They are labelled, and the editorial order and scores never change for payment.
Questions about this list
Which IT help desk software is ranked first on Samsung Mobile US Press?
Desk365 is ranked #1 of 48 with a score of 7.9. Genuity Helpdesk is second and GLPI third.
How many of these have a free plan?
4 of the 25 on this page publish a free plan on their own pricing pages.
Which is the cheapest paid option?
On this page, ALVAO IT Asset Management has the lowest first paid tier we found: $0.68/mo.
How is this list ranked?
Ranked mobile-first: a phone app alongside the web or desktop product, a free tier and the depth of its documentation. Paid placements never change a rank.