GLPI is open-source IT management software with help desk, asset inventory and service workflows across web and self-hosted systems.
Free plan Free trial Open source From €19 a month AndroidiPhone & iPadWebWindowsMacLinux+3
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Best IT Help Desk Software 2026
Facts read 28 Sep 2026 – 21 Oct 2026
IT help desk software gives organizations a way to manage support requests. This guide helps buyers compare tools for their support needs.
The standings: top 10
| Name | In a line | Record score | Price from | Try it free | Runs on | Facts read |
|---|---|---|---|---|---|---|
| 01 GLPI | GLPI is open-source IT management software with help desk, asset inventory and service workflows across web and self-hosted systems. | 6.8 | €19 a month | Free plan | Android, iPhone & iPad, Web, Windows | 21 Oct 2026 |
| 02 ManageEngine ServiceDesk Plus | ManageEngine ServiceDesk Plus handles service requests, IT assets and workflows in cloud or on-premises deployments. | 6.6 | $10 a month | Free plan | Android, iPhone & iPad, Web, Windows | 15 Oct 2026 |
| 03 UniDesk | UniDesk provides ticketing, device inventory, remote management and AI agents in one workspace. | 6.6 | $249 a month | Free plan | Android, iPhone & iPad, Web, Windows | 21 Oct 2026 |
| 04 KIX | KIX is open-source ITSM software for tickets and service support, available on web, mobile, desktop and self-hosted systems. | 6.4 | €33 a month | Free plan | Android, iPhone & iPad, Web, Windows | 14 Oct 2026 |
| 05 Jira | Jira manages IT service tickets and workflows on web, Windows, Linux, mobile, API and self-hosted deployments. | 6.3 | Free plan | Free plan | Android, iPhone & iPad, Web, Windows | 28 Sep 2026 |
| 06 Zammad | Zammad suits support, IT, and operations teams needing shared ticket workflows, multilingual web access, or self-hosting. | 6.3 | €9 a month | Free plan | Web, Windows, Mac, Linux | 21 Oct 2026 |
| 07 Atera | Atera combines remote monitoring, support, help desk, billing, patching, automation and reporting in one platform. | 6.0 | $169 a month | Free trial | Android, iPhone & iPad, Web, Windows | 21 Oct 2026 |
| 08 Desk365 | Desk365 is a help desk for IT tickets and requests, running on web, iOS, Android and API. | 6.0 | Free plan | Free plan | Android, iPhone & iPad, Web, API | 14 Oct 2026 |
| 09 Znuny | Open-source platform for help-desk tickets, IT service work and customer support on your server or hosted by Znuny. | 6.0 | $4,499 a year | Free plan | Web, Linux, API, Self-hosted | 14 Oct 2026 |
| 10 Genuity Helpdesk | Genuity Helpdesk provides IT ticket support through web, iOS and Android apps. | 5.9 | $39.99 a month | Free plan | Android, iPhone & iPad, Web | 1 Oct 2026 |
Compare free plans and trials, starting prices, support features such as SLA management and approval workflows, and available platforms.
02
ManageEngine ServiceDesk Plus
ManageEngine ServiceDesk Plus handles service requests, IT assets and workflows in cloud or on-premises deployments.
AndroidiPhone & iPadWeb+5 Record6.6 Visit
03
UniDesk
UniDesk provides ticketing, device inventory, remote management and AI agents in one workspace.
AndroidiPhone & iPadWeb+5 Record6.6 Visit
04
KIX
KIX is open-source ITSM software for tickets and service support, available on web, mobile, desktop and self-hosted systems.
AndroidiPhone & iPadWeb+4 Record6.4 Visit
05
Jira
Jira manages IT service tickets and workflows on web, Windows, Linux, mobile, API and self-hosted deployments.
AndroidiPhone & iPadWeb+4 Record6.3 Visit
6
Zammad
WebWindowsMac+3 €9 a month Record6.3 Visit Zammad suits support, IT, and operations teams needing shared ticket workflows, multilingual web access, or self-hosting.
7
Atera
AndroidiPhone & iPadWeb+4 $169 a month Record6.0 Visit Atera combines remote monitoring, support, help desk, billing, patching, automation and reporting in one platform.
8
Desk365
AndroidiPhone & iPadWeb+1 Free plan Record6.0 Visit Desk365 is a help desk for IT tickets and requests, running on web, iOS, Android and API.
9
Znuny
WebLinuxAPI+1 $4,499 a year Record6.0 Visit Open-source platform for help-desk tickets, IT service work and customer support on your server or hosted by Znuny.
10
Genuity Helpdesk
AndroidiPhone & iPadWeb $39.99 a month Record5.9 Visit Genuity Helpdesk provides IT ticket support through web, iOS and Android apps.
11
HelpSpot
AndroidiPhone & iPadWeb+4 — Record5.8 Visit HelpSpot is a paid help desk platform for managing support requests on web, mobile and self-hosted systems.
12
Jitbit Helpdesk
AndroidiPhone & iPadWeb+4 — Record5.8 Visit It suits IT support and customer service teams that need to convert requests across channels into assigned tickets.
13
Alloy Navigator
AndroidiPhone & iPadWeb+5 $19 a month, billed yearly Record5.7 Visit Alloy Navigator provides ITSM workflows, self-service and asset management on premises, as SaaS or in customer clouds.
14
InvGate Service Desk
AndroidiPhone & iPadWeb+5 — Record5.7 Visit Service management software for IT and facilities with tickets, workflows, SLAs, automation and AI assistance.
15
iTop
WebWindowsLinux+2 Free plan Record5.7 Visit Open-source ITSM software centered on service management and a CMDB.
16
Lansweeper
WebWindowsMac+3 Free plan Record5.7 Visit IT asset discovery and management software available through web, desktop and self-hosted deployments.
17
Spiceworks Cloud Help Desk
AndroidiPhone & iPadWeb+1 Free plan Record5.7 Visit Spiceworks Cloud Help Desk offers free cloud ticketing, incident tracking and portals on web and mobile.
18
HaloITSM
AndroidiPhone & iPadWeb+3 £33 a month Record5.6 Visit HaloITSM handles service desk work, with incident intake, routing, SLA tracking and a major-incident console.
19
iTop
WebWindowsMac+3 Free plan Record5.6 Visit iTop suits IT teams managing service delivery across teams and support levels, whether support is in-house or external.
20
Web Help Desk
iPhone & iPadWebWindows+3 — Record5.6 Visit Web Help Desk converts support emails into routed and escalated tickets through a web-based system.
21
Freshservice
AndroidiPhone & iPadWeb+1 $19 a month, billed yearly Record5.5 Visit Freshservice supports employee service desks with service catalogs, knowledge tools and Freddy AI.
22
NinjaOne
AndroidiPhone & iPadWeb+4 — Record5.5 Visit NinjaOne is a paid IT management platform available through web, desktop, mobile and API connections.
Before you choose
Check free plans and trials
A free plan and a free trial are different ways to evaluate software. Check which option is available and what the maker says about its terms.
For example, KIX lists a free plan and a 30-day trial. HaloITSM lists a 30-day trial and no free plan.
Compare the stated price
Look for a published starting price and note its billing unit and currency. KIX lists a price in euros per month; ManageEngine ServiceDesk Plus lists one in US dollars per month.
Some makers provide pricing on request instead of a listed starting price, as Alemba Service Manager does.
Match features to your workflow
Compare the listed capabilities that matter to your organization, including SLA management, knowledge base, employee portal, asset management, single sign-on, approval workflows, and mobile apps.
The available feature information varies by tool, so confirm the specific capabilities you need before choosing.
Check platform availability
Consider whether you need web access, an API, self-hosting, or apps for iOS, Android, or Windows. Platform availability differs across tools.
If you need to work from a particular device or deployment setup, verify that the option is listed for the product you are considering.
Questions
What should I compare in IT help desk software?
Compare free plans, starting prices, SLA management, knowledge base, employee portal, asset management, single sign-on, approval workflows, and mobile apps.
Is a free plan the same as a free trial?
No. A free plan is listed as a plan, while a free trial is a time-limited trial. Check the maker's terms for the option offered.
Which platforms should I check?
Check for web, API, self-hosted, iOS, Android, and Windows availability based on how your organization needs to access or deploy the software.
Do IT help desk tools have published prices?
Some list a starting price, while others provide pricing on request. Compare the stated currency and billing unit as well as the amount.
Are open-source and free-plan labels interchangeable?
No. Open source and a free plan are separate attributes. Check the product's licensing and plan details for what matters to your use.
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