GLPI is an open-source IT management platform with helpdesk, asset inventory and ITSM workflows.
Free plan Free trial Open source From €19 a month AndroidiPhone & iPadWebWindowsMacLinux+3
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Best IT SLA Management Software 2026
Facts read 28 Sep 2026 – 21 Oct 2026
GLPI leads this list of 50 (record score 6.8, free plan). ManageEngine ServiceDesk Plus is next (record score 6.6, free plan), and KIX is the next highest-placed with a free plan (record score 6.4).
IT SLA management software helps teams define service targets, track response and resolution commitments, and report on service performance. This list helps buyers compare tools for SLA scope, escalation automation, business-hour calendars, multi-level SLAs, reporting and API access.
The standings: top 10
| Name | In a line | Record score | Price from | Try it free | Runs on | Facts read |
|---|---|---|---|---|---|---|
| 01 GLPI | GLPI is an open-source IT management platform with helpdesk, asset inventory and ITSM workflows. | 6.8 | €19 a month | Free plan | Android, iPhone & iPad, Web, Windows | 21 Oct 2026 |
| 02 ManageEngine ServiceDesk Plus | ManageEngine ServiceDesk Plus provides IT and enterprise services, asset records and CMDB in cloud or on-premises deployments. | 6.6 | $10 a month | Free plan | Android, iPhone & iPad, Web, Windows | 15 Oct 2026 |
| 03 KIX | KIX supports ITSM, enterprise service management and technical customer support on web, mobile and self-hosted platforms. | 6.4 | €33 a month | Free plan | Android, iPhone & iPad, Web, Windows | 14 Oct 2026 |
| 04 Vision Helpdesk | Vision Helpdesk offers help desk, service desk and live chat software. | 6.4 | Free plan | Free plan | Android, iPhone & iPad, Web, Windows | 15 Oct 2026 |
| 05 Jira | Jira is project and service management software for web, desktop and mobile. | 6.3 | Free plan | Free plan | Android, iPhone & iPad, Web, Windows | 28 Sep 2026 |
| 06 Zammad | Zammad suits support, IT, and operations teams needing shared ticket workflows, multilingual web access, or self-hosting. | 6.3 | €9 a month | Free plan | Web, Windows, Mac, Linux | 21 Oct 2026 |
| 07 Desk365 | Desk365 is IT service desk software for Android, iOS and the web. | 6.0 | Free plan | Free plan | Android, iPhone & iPad, Web, API | 14 Oct 2026 |
| 08 Jitbit Helpdesk | Jitbit Helpdesk turns support requests into trackable tickets and includes SLA management. | 5.8 | — | Free trial | Android, iPhone & iPad, Web, Windows | 15 Oct 2026 |
| 09 Alloy Navigator | Alloy Navigator provides ITSM workflows, a self-service portal and integrated asset management. | 5.7 | $19 a month, billed yearly | Free trial | Android, iPhone & iPad, Web, Windows | 21 Oct 2026 |
| 10 InvGate Service Desk | InvGate suits organizations coordinating service work across IT and other departments. | 5.7 | — | Free trial | Android, iPhone & iPad, Web, Windows | 21 Oct 2026 |
The page follows its current list order; a ranking basis is not published. Use the maker's pricing details, platform support and listed SLA functions to narrow the options for your service desk.
02
ManageEngine ServiceDesk Plus
ManageEngine ServiceDesk Plus provides IT and enterprise services, asset records and CMDB in cloud or on-premises deployments.
AndroidiPhone & iPadWeb+5 Record6.6 Visit
03
KIX
KIX supports ITSM, enterprise service management and technical customer support on web, mobile and self-hosted platforms.
AndroidiPhone & iPadWeb+4 Record6.4 Visit
04
Vision Helpdesk
Vision Helpdesk offers help desk, service desk and live chat software.
AndroidiPhone & iPadWeb+4 Record6.4 Visit
05
Jira
Jira is project and service management software for web, desktop and mobile.
AndroidiPhone & iPadWeb+4 Record6.3 Visit
6
Zammad
WebWindowsMac+3 €9 a month Record6.3 Visit Zammad suits support, IT, and operations teams needing shared ticket workflows, multilingual web access, or self-hosting.
7
Desk365
AndroidiPhone & iPadWeb+1 Free plan Record6.0 Visit Desk365 is IT service desk software for Android, iOS and the web.
8
Jitbit Helpdesk
AndroidiPhone & iPadWeb+4 — Record5.8 Visit Jitbit Helpdesk turns support requests into trackable tickets and includes SLA management.
9
Alloy Navigator
AndroidiPhone & iPadWeb+5 $19 a month, billed yearly Record5.7 Visit Alloy Navigator provides ITSM workflows, a self-service portal and integrated asset management.
10
InvGate Service Desk
AndroidiPhone & iPadWeb+5 — Record5.7 Visit InvGate suits organizations coordinating service work across IT and other departments.
11
iTop
WebWindowsLinux+2 Free plan Record5.7 Visit iTop is open-source service management software built around service management and a configuration management database.
12
Lansweeper
WebWindowsMac+3 Free plan Record5.7 Visit Lansweeper is a web and self-hosted platform with free and paid plans for IT asset and network management.
13
HaloITSM
AndroidiPhone & iPadWeb+3 £33 a month Record5.6 Visit HaloITSM manages incidents, requests, changes and problems, with SLA and OLA tracking.
14
Web Help Desk
iPhone & iPadWebWindows+3 — Record5.6 Visit Web Help Desk converts support emails into tickets and can route, assign and escalate them.
15
FreeITSM
WebWindowsMac+4 Free plan Record5.5 Visit FreeITSM is for IT professionals looking for an open-source service desk platform.
16
Freshservice
AndroidiPhone & iPadWeb+1 $19 a month, billed yearly Record5.5 Visit Freshservice is IT service management software with service catalogs, SLA policies and Freddy AI.
17
SmartSuite Enterprise Service Desk
AndroidiPhone & iPadWeb+1 $15 a month, billed yearly Record5.5 Visit SmartSuite Enterprise Service Desk connects internal services with request forms, routing and approvals.
18
SysAid
AndroidiPhone & iPadWeb+6 $89 a month Record5.3 Visit It suits IT teams managing service incidents, requests, changes, problems, and assets.
19
Znuny
WebLinuxAPI+1 $4,499 a year Record5.3 Visit Znuny is free service desk software for web, API, Linux and self-hosted deployments, with shared inbox and SLA features.
20
TOPdesk
AndroidiPhone & iPadWeb+2 £51 a month Record5.2 Visit TOPdesk is suited to service teams in IT, Facility Management, and HR.
21
SolarWinds Service Desk
AndroidiPhone & iPadWeb+1 $39 a month, billed yearly Record5.1 Visit SolarWinds Service Desk is a cloud IT service platform for incident response and tracking on-premises and cloud assets.
22
Chronodesk
AndroidiPhone & iPadWeb $15 a month Record5.0 Visit Chronodesk combines support tickets with SLA timers, routing, time tracking and billing.
24
SymphonyAI IT Service Management
AndroidiPhone & iPadWeb+5 $89 a month Record5.0 Visit SymphonyAI IT Service Management is an enterprise platform with AI agents and automation for service requests.
25
Easy8 HelpDesk
WebSelf-hosted — Record4.8 Visit Easy8 HelpDesk is web and self-hosted help desk software for managing support requests.
Before you choose
Compare free plans and trials
Free plans and free trials are separate choices. A free plan can continue without a paid subscription, while a trial gives temporary access to a paid tier.
KIX lists a free plan, paid service from €33 per month and a 30-day trial. ManageEngine ServiceDesk Plus lists a free plan, paid service from $13 per month and a 30-day trial. Check the maker's terms before committing.
Match the SLA controls to your process
Compare SLA scope, escalation automation, business-hour calendars, multi-level SLAs and SLA reporting. These fields show how a tool can represent service commitments and follow-up work.
Xurrent Service Level Management, HaloITSM and SimpleOne ITSM are examples to review when these controls matter. Confirm the exact workflow and reporting behavior with the maker.
Check platform and API support
The platform field includes web, API, self-hosted, iOS, Android and Windows. Choose the access methods that fit your service desk, staff devices and deployment policy.
API access can matter when alerts, tickets or reports must connect to another system. Confirm whether the API and self-hosted options cover your required integrations.
Review pricing and licensing
Listed pricing ranges from free plans to paid offers and pricing on request. GLPI lists a free plan, paid service from €19 per user per month and a 45-day trial; Jitbit Helpdesk lists service from $24 per month and a 21-day trial.
Open-source status can affect how you host, change or maintain a tool. Check the licence and deployment terms for the product you are considering.
Questions
What does IT SLA management software do?
It helps teams define SLA targets, automate escalations, use business-hour calendars, manage multi-level SLAs and report on service performance.
Which platforms are listed?
The platform field covers web, API, self-hosted, iOS, Android and Windows support.
Do listed tools have free plans?
The list includes tools with free plans as well as paid and freemium pricing models. Review the pricing note for the product you are considering.
How long are listed trials?
Trial terms vary. KIX and ManageEngine ServiceDesk Plus list 30 days, GLPI lists 45 days, and Jitbit Helpdesk lists 21 days.
Is pricing available for every tool?
No single pricing format applies. Listings can show a free plan, a starting monthly price or pricing on request.
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