Daktela WFM suits contact centre teams that need to forecast demand, schedule agents and monitor workforce coverage.
Free trial From €12 a month AndroidiPhone & iPadWebWindowsMacLinux+3
- Home
- Customer Service
- Customer Service Workforce Management Software
Best Customer Service Workforce Management Software 2026
Customer service workforce management software helps teams plan staffing and respond to changing service volumes. Compare agent scheduling and volume forecasting with staffing intervals, adherence tracking, and intraday management. Channels supported and API access add operational details, while free-plan availability and paid-from pricing help frame cost. The entries include Verint Workforce Management, Aspect Workforce, and Daktela WFM. Consider which planning and monitoring functions align with your team's coverage needs, then compare the listed channel, access, and pricing details.
02
Nextiva
Nextiva may suit small companies looking for a hosted business phone system with voice, messaging, and collaboration features.
AndroidiPhone & iPadWeb+5 Record6.0 Visit
03
8x8 Contact Center
It suits organizations coordinating agents across voice and digital customer channels.
AndroidiPhone & iPadWeb+3 Record4.6 Visit
04
Aspect Workforce
Aspect Workforce is aimed at enterprise contact centers managing large, distributed teams.
AndroidiPhone & iPadWeb+3 Record4.6 Visit
05
Assembled
Assembled suits customer support leaders coordinating internal, outsourced, and AI agents.
WebAPI Record4.5 Visit
6
GetWFM
WebAPI Free plan Record4.5 Visit GetWFM suits contact center teams that need workforce scheduling, attendance, adherence, time-off administration, and analytics.
7
QStory Workforce Management
AndroidiPhone & iPadWeb — Record4.2 Visit It suits contact centers, from small teams to large enterprises, that need forecasting, scheduling and intraday staffing tools.
9
Verint Workforce Management
AndroidiPhone & iPadWeb+1 — Record4.2 Visit It suits workforce analysts and organizations managing contact center, back-office, branch, or store teams.
10
CCsuite
AndroidiPhone & iPad — Record3.9 Visit CCsuite is aimed at contact centers that need workforce planning, scheduling, and adherence tools, including mid- to large-sized centers across industries.
11
SingleComm Workforce
WebAPI $49 a month Record3.9 Visit Contact centers in healthcare, financial services, insurance, retail, BPO, publishing, automotive, nonprofit, and telephone-answering settings.
12
Alvaria Cloud
WebAPI — Record3.7 Visit It suits enterprise contact centers that need inbound and outbound communications, workforce engagement, and coordinated outreach.
13
Eleveo Workforce Management
WebAPISelf-hosted — Record3.7 Visit It suits contact centers that need multichannel staffing forecasts, skills-based schedules, and adherence monitoring.
14
Peopleware
WebAPI — Record3.7 Visit Peopleware suits contact centers and outsourcers needing forecasting, scheduling, adherence, intraday, and agent self-service tools.
15
ProHanceCX
Web — Record3.7 Visit It suits contact centers seeking operational efficiency, improved service levels, and workforce productivity.
16
TCN Workforce Management
WebAPI — Record3.7 Visit It suits contact centres planning staffing, controlling labor costs, and managing agent schedules across multiple channels.
17
QueuePilot
Web — Record3.6 Visit QueuePilot is designed for WFM analysts, supervisors, operations managers, and contact-center leaders.
18
Puzzel Workforce Management
WebAPI — Record3.5 Visit It suits contact-centre managers, resource planners, and agents coordinating staffing against changing demand.
More in Customer Service
Chatbot Builders 257Knowledge base software 138Call Center Software 122Help desk software 101Live chat software 94Online Reputation Management Software 61Customer Feedback Software 59AI Customer Service Agents 56Customer Self-Service Software 46Call Center Speech Analytics Software 37Customer Community Software 37Omnichannel Contact Center Software 36Customer Experience Management Software 34Social Customer Service Software 34WhatsApp Customer Service Software 34Contact Center Analytics Software 30Customer Service Voicebots 30RCS Business Messaging Software 29