Assembled
San Francisco, California, United States
What it is
Assembled is a web and API workforce management platform for customer support leaders handling in-house agents, BPO vendors, and AI agents. Its workforce tools cover scheduling, machine-learning demand forecasting, real-time adherence monitoring, intraday management, coverage optimization, time and attendance, and historical insights. Forecasts can use arrival patterns, support cases and tickets, channel, queue and site data, email backlog, or API and CSV imports. AI Agents handle phone, chat, and email interactions and can run workflows for returns, refunds, order tracking, and account updates. AI Copilot drafts replies, translates messages, summarizes tickets, and surfaces guidance from connected knowledge sources. The integrations directory lists 31 connections, including Amazon Connect, Zendesk, Salesforce Service Cloud, Google Drive, Notion, Slack, and Shopify. An API supports custom workflows and automations. Pricing starts at $25 a month for Workforce Management Core per agent, plus a platform fee; there is no free plan.
For and against
For
- AI-powered scheduling and machine-learning forecasting
- Phone, chat, and email AI agents
- Copilot drafts, translates, and summarizes
- 31 listed integrations
- API for custom workflows and automations
Against
- No free plan
- Core pricing adds a platform fee
- AI Agents priced per conversation
- Some features require contacting sales
The verdict
Assembled combines workforce planning with AI support operations in one web and API platform. Its per-agent and per-conversation pricing, plus optional features, should be reviewed against team size and usage.
Who it suits
Assembled suits customer support leaders coordinating internal, outsourced, and AI agents. It fits teams needing forecasting, scheduling, agent assistance, and workflow automation.
Plans and prices
AI Agents
Autonomous multi-channel resolution · agentic workflows · contextual handoffs · configurable escalation
Read 8 Oct 2026 · assembled.com
Workforce Management Core
Scheduling · time tracking · real-time adherence monitoring · staffing analytics
Read 8 Oct 2026 · assembled.com
AI Copilot
Drafted replies · real-time translations · summaries · agent guidance and knowledge search
Read 8 Oct 2026 · assembled.com
Workforce Management Pro
Core features · AI-powered schedule generation · ML-based forecasting · automated time off
Read 8 Oct 2026 · assembled.com
Workforce Management Enterprise
Pro features · custom API integrations · white-glove onboarding · designated account manager
Read 8 Oct 2026 · assembled.com
On the record
- AI agents
- AI Agents handle customer interactions across phone, chat, and email, and can run multi-step workflows such as returns, refunds, order tracking, and account updates.assembled.com · read 8 Oct 2026
- AI Copilot
- AI Copilot drafts replies, translates messages, summarizes tickets, and surfaces guidance from connected knowledge sources.assembled.com · read 8 Oct 2026
- API
- Assembled provides an API for building custom workflows, integrations, and automations.assembled.com · read 8 Oct 2026
- Implementation
- The pricing page says many customers can go live within a month and describes implementation as including setup, data migration, integration configuration, workflow building, training, and go-live support.assembled.com · read 8 Oct 2026
- Integrations
- The integrations directory lists 31 integrations, including Amazon Connect, Zendesk, Salesforce Service Cloud, Google Drive, Notion, Slack, and Shopify.assembled.com · read 8 Oct 2026
- Pricing structure
- Workforce Management and Copilot are priced per agent per month, while AI Agents are priced per conversation, with AI Voice also offering resolution-based pricing.assembled.com · read 8 Oct 2026
- Purpose
- Assembled brings workforce management and AI tools together to manage in-house agents, BPO vendors, and AI agents for customer support teams.assembled.com · read 8 Oct 2026
- Security
- Assembled states that it has SOC 2 Type II and GDPR compliance, encrypts data at rest with AES-256 and in transit using SSL/TLS, and conducts annual penetration tests.assembled.com · read 8 Oct 2026
- Support
- Core and Pro include support by email, Office Hours, and the help center; Enterprise includes a designated account manager and shared Slack channel.assembled.com · read 8 Oct 2026
- Vendor Management
- Vendor Management is an optional add-on with BPO capacity planning, schedule integrations, staffing coverage heatmaps, billing reports, and restricted site permissions.assembled.com · read 8 Oct 2026
- Who it is for
- Assembled describes its intended users as customer support leaders managing teams of in-house, BPO, and AI agents.assembled.com · read 8 Oct 2026
- Workforce management
- Its workforce management features include AI-powered scheduling, machine-learning forecasting, real-time adherence monitoring, and historical insights.assembled.com · read 8 Oct 2026
