QueuePilot
What it is
QueuePilot is web-based workforce management software for contact centers, combining forecasting, coverage analysis, adherence monitoring, and intraday staffing recommendations. Forecast Lab models contact volume, average handle time, shrinkage, occupancy, and staffing needs across queues in 15-minute intervals. Coverage Radar marks periods as understaffed, balanced, or overstaffed. Adherence Command tracks agent states, exceptions, and schedule variance in real time. Intraday Copilot can suggest overtime, voluntary time off, coaching delays, or schedule changes, but a human must approve each action. NICE CXone is the first-class integration, using read-only queue metrics, agent states, and historical intervals. Genesys Cloud, Five9, Talkdesk, Amazon Connect, and Zendesk are described as planned integrations, not live ones. Demo mode uses simulated data. QueuePilot lists tenant isolation, AES-256 at rest, TLS 1.3 in transit, and SOC 2 Type II infrastructure. Pricing is on request and scoped to customer needs.
For and against
For
- Forecasts staffing needs in 15-minute intervals
- Highlights upcoming coverage gaps
- Tracks real-time adherence and exceptions
- Human approval required for staffing actions
- Offers simulated-data demo mode
Against
- Only NICE CXone integration is live
- Several listed integrations are still planned
- Pricing is provided on request
- Intraday recommendations require human approval
The verdict
QueuePilot brings forecasting, coverage, adherence, and intraday decisions into one contact-center workspace. Its current integration scope and approval requirement are important considerations when evaluating deployment.
Who it suits
QueuePilot is designed for WFM analysts, supervisors, operations managers, and contact-center leaders. The NICE CXone page describes a fit for roughly 50 to 5,000 seats.
Plans and prices
Enterprise
multi-site, regulated, or custom-integration environments · SSO · tailored retention · dedicated onboarding
Read 29 Sep 2026 · queuepilot.io
Pro
active WFM teams · advanced forecasting · staffing-gap analysis · Intraday Copilot
Read 29 Sep 2026 · queuepilot.io
Starter
smaller teams · NICE CXone integration · core dashboards and adherence · basic Forecast Lab
Read 29 Sep 2026 · queuepilot.io
On the record
- Adherence
- Adherence Command monitors real-time agent states, exceptions, and schedule variance.queuepilot.io · read 29 Sep 2026
- Audience
- QueuePilot is built for WFM analysts, supervisors, operations managers, and contact-center leaders; its NICE CXone page describes a fit of roughly 50 to 5,000 seats.queuepilot.io · read 29 Sep 2026
- Availability
- QueuePilot lists a 99.9% uptime SLA for Enterprise customers.queuepilot.io · read 29 Sep 2026
- Compliance
- QueuePilot lists SOC 2 Type II audit as in progress, HIPAA BAA availability for Enterprise, and GDPR and CCPA compliance.queuepilot.io · read 29 Sep 2026
- Coverage
- Coverage Radar identifies understaffed, balanced, and overstaffed periods before service-level risk turns into customer impact.queuepilot.io · read 29 Sep 2026
- Demo mode
- Demo mode runs the product against simulated contact-center data so teams can evaluate workflows before connecting production data.queuepilot.io · read 29 Sep 2026
- Forecasting
- Forecast Lab models contact volume, average handle time, shrinkage, occupancy, and staffing requirements across queues and intervals.queuepilot.io · read 29 Sep 2026
- Integration
- NICE CXone is QueuePilot’s first-class integration, using read-only access to queue metrics, agent states, and historical interval data.queuepilot.io · read 29 Sep 2026
- Intraday actions
- Intraday Copilot recommends actions such as overtime, voluntary time off, coaching delays, and schedule changes, with human approval required.queuepilot.io · read 29 Sep 2026
- Planned integrations
- Genesys Cloud, Five9, Talkdesk, Amazon Connect, and Zendesk integrations are described as planned and not live yet.queuepilot.io · read 29 Sep 2026
- Pricing
- Early-access pricing is scoped after the team understands the customer’s size, integration needs, data history, security review, and target workflows.queuepilot.io · read 29 Sep 2026
- Product
- QueuePilot is workforce management software for contact centers that combines forecasting, coverage-gap detection, adherence monitoring, and intraday staffing recommendations.queuepilot.io · read 29 Sep 2026
- Security
- The trust page says customer data is tenant-isolated, encrypted at rest with AES-256 and in transit with TLS 1.3, and stored on SOC 2 Type II compliant infrastructure.queuepilot.io · read 29 Sep 2026
- Support
- The trust page lists email support, in-app chat for Pro and Enterprise, same-business-day response for Pro, and four-hour response for Enterprise.queuepilot.io · read 29 Sep 2026
