QueuePilot
No phone app
5.8No. 10 of 20
in Customer Service Workforce Management Software
in Customer Service Workforce Management Software
- Recognised40% of the score20
- Phone app26% of the score0
- Documented20% of the score96
- Free plan14% of the score30
- Free plan
- No
- Runs on
- Web
Summary
QueuePilot is ranked #10 of 20 in customer service workforce management software on Samsung Mobile US Press. It runs on Web.
QueuePilot plans and pricing
All plansStarter Not published smaller teams · NICE CXone integration · core dashboards and adherence · basic Forecast Lab · schedule requests · shorter history window queuepilot.io · 29 Sept 2026
Pro Not published active WFM teams · advanced forecasting · staffing-gap analysis · Intraday Copilot · manager summaries · deeper history queuepilot.io · 29 Sept 2026
Enterprise Not published multi-site, regulated, or custom-integration environments · SSO · tailored retention · dedicated onboarding · security review support queuepilot.io · 29 Sept 2026
Compared on customer service workforce management software
- Volume forecasting
- Yesqueuepilot.io
- Agent scheduling
- Yesqueuepilot.io
- Intraday management
- Yesqueuepilot.io
- Adherence tracking
- Yesqueuepilot.io
- Staffing interval
- 15-minutequeuepilot.io
- API access
- Yesqueuepilot.io
Facts
- Product
- QueuePilot is workforce management software for contact centers that combines forecasting, coverage-gap detection, adherence monitoring, and intraday staffing recommendations.queuepilot.io · 29 Sept 2026
- Forecasting
- Forecast Lab models contact volume, average handle time, shrinkage, occupancy, and staffing requirements across queues and intervals.queuepilot.io · 29 Sept 2026
- Coverage
- Coverage Radar identifies understaffed, balanced, and overstaffed periods before service-level risk turns into customer impact.queuepilot.io · 29 Sept 2026
- Adherence
- Adherence Command monitors real-time agent states, exceptions, and schedule variance.queuepilot.io · 29 Sept 2026
- Intraday actions
- Intraday Copilot recommends actions such as overtime, voluntary time off, coaching delays, and schedule changes, with human approval required.queuepilot.io · 29 Sept 2026
- Integration
- NICE CXone is QueuePilot’s first-class integration, using read-only access to queue metrics, agent states, and historical interval data.queuepilot.io · 29 Sept 2026
- Planned integrations
- Genesys Cloud, Five9, Talkdesk, Amazon Connect, and Zendesk integrations are described as planned and not live yet.queuepilot.io · 29 Sept 2026
- Demo mode
- Demo mode runs the product against simulated contact-center data so teams can evaluate workflows before connecting production data.queuepilot.io · 29 Sept 2026
- Security
- The trust page says customer data is tenant-isolated, encrypted at rest with AES-256 and in transit with TLS 1.3, and stored on SOC 2 Type II compliant infrastructure.queuepilot.io · 29 Sept 2026
- Compliance
- QueuePilot lists SOC 2 Type II audit as in progress, HIPAA BAA availability for Enterprise, and GDPR and CCPA compliance.queuepilot.io · 29 Sept 2026
- Support
- The trust page lists email support, in-app chat for Pro and Enterprise, same-business-day response for Pro, and four-hour response for Enterprise.queuepilot.io · 29 Sept 2026
- Availability
- QueuePilot lists a 99.9% uptime SLA for Enterprise customers.queuepilot.io · 29 Sept 2026
- Pricing
- Early-access pricing is scoped after the team understands the customer’s size, integration needs, data history, security review, and target workflows.queuepilot.io · 29 Sept 2026
- Audience
- QueuePilot is built for WFM analysts, supervisors, operations managers, and contact-center leaders; its NICE CXone page describes a fit of roughly 50 to 5,000 seats.queuepilot.io · 29 Sept 2026
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Where it ranks on Samsung Mobile US Press
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Sources
- queuepilot.io· checked 29 Sept 2026
- queuepilot.io/platform· checked 29 Sept 2026
- queuepilot.io/nice-cxone-workforce-management· checked 29 Sept 2026
- queuepilot.io/genesys-cloud-workforce-management· checked 29 Sept 2026
- queuepilot.io/trust· checked 29 Sept 2026
- queuepilot.io/pricing· checked 29 Sept 2026