GetWFM
What it is
GetWFM is cloud-based workforce management software for contact centers, covering scheduling, attendance, adherence, time off, and analytics. It is presented for inbound, outbound, multichannel, and BPO centers, as well as team leaders, workforce managers, operations managers, and directors. Scheduling accounts for breaks, meetings, employee availability, work states, and interval coverage; managers can edit schedules by drag and drop and communicate directly. Attendance tracks hours in scheduled or unscheduled states, including automatic early and late tracking and employee status overviews. Adherence tools calculate weighted scores, show weekly and monthly trends, and support exception approvals. Time-off management includes a calendar, accrual balances, coverage charts, and communication of decisions. Analytics offers customizable charts, report exports, data ownership, and warehouse integrations. GetWFM also lists demand forecasting and coverage optimization. The free Team plan costs nothing and supports unlimited employees, but is limited to three teams, one timezone, and one month of history. It includes a basic API; the Workforce plan lists a complete API. Paid plans include setup and training by telephone and ongoing business-hours support by email and telephone.
For and against
For
- Free Team plan allows unlimited employees
- Scheduling accounts for availability and interval coverage
- Attendance tracks early and late arrivals automatically
- Analytics includes report exports
- Demand forecasting and coverage optimization are listed
Against
- Free plan is limited to three teams
- Free plan supports one timezone
- Free plan keeps one month of history
The verdict
GetWFM brings several contact center workforce tasks together, including scheduling, attendance, adherence, and time off. The free plan provides a way to use the service with unlimited employees, though team, timezone, and history limits may shape its fit.
Who it suits
GetWFM suits contact center teams that need workforce scheduling, attendance, adherence, time-off administration, and analytics. Its listed audiences include managers and directors across inbound, outbound, multichannel, and BPO operations.
Plans and prices
Team
3 teams · 1 timezone · 1 month history · unlimited employees
Read 15 Oct 2026 · getwfm.com
Enterprise
Unlimited teams · unlimited timezones · unlimited history · unlimited employees
Read 15 Oct 2026 · getwfm.com
Workforce
15 teams · 3 timezones · unlimited history · unlimited employees
Read 15 Oct 2026 · getwfm.com
On the record
- Adherence
- Adherence includes weighted scoring, automatic calculations, weekly and monthly trends, instant results and exception approval.getwfm.com · read 15 Oct 2026
- Analytics
- Analytics offers customizable charts, report exports, data ownership and warehouse integrations.getwfm.com · read 15 Oct 2026
- API
- The free tier advertises a basic API, while Workforce advertises a complete API; no public endpoint reference or SDK is linked from the site.getwfm.com · read 15 Oct 2026
- Attendance
- Attendance records hours in scheduled or unscheduled states and can automatically identify early and late activity.getwfm.com · read 15 Oct 2026
- Availability
- The agreement targets general 24/7 availability, daily backups and advance notice for planned downtime, subject to stated exceptions.getwfm.com · read 15 Oct 2026
- Company identity
- The privacy policy identifies GetWFM as TixTime, LLC, but the maker pages opened do not state a headquarters location or founding year.getwfm.com · read 7 Oct 2026
- Company location
- The opened maker pages provide a Montreal-area telephone number (+1 514 625-0000) but do not state a headquarters address or founding year.getwfm.com · read 15 Oct 2026
- Data ownership
- The agreement says customers retain ownership of their data while WFM retains rights to its service and technology.getwfm.com · read 15 Oct 2026
- Documentation
- The agreement defines documentation broadly as manuals, books, online materials and specifications, but the linked help center currently returns 404 and no developer documentation was exposed.help.getwfm.com · read 15 Oct 2026
- Extensibility
- Enterprise adds developer support, custom domains and email, custom agreements and change-management services.getwfm.com · read 15 Oct 2026
- Independent usage evidence
- A Hire Horatio workforce-request form instructs employees to submit corrections when they forgot to clock back into GetWFM after a break or lunch.form.jotform.com · read 15 Oct 2026
- Independent workflow
- The independent form routes time-off, vacation, medical-leave and payment-discrepancy requests to a separate HR request process.form.jotform.com · read 15 Oct 2026
- Integrations
- The site mentions available integrations, HR integrations and data-warehouse integrations but does not name specific partners.getwfm.com · read 15 Oct 2026
- License model
- The agreement grants a non-exclusive, non-transferable subscription and prohibits copying, derivative works, reverse engineering and resale, indicating proprietary closed-source software.getwfm.com · read 15 Oct 2026
- Limit: correction deadline
- The independent workforce form requires break, lunch, late-start and early-leave corrections to be submitted within 24 hours.form.jotform.com · read 15 Oct 2026
- Limit: overtime permissions
- The independent form says only managers may submit overtime additions.form.jotform.com · read 15 Oct 2026
- Limit: schedule adjustments
- The independent form distinguishes one-time from permanent schedule adjustments and requests seven days' notice for each.form.jotform.com · read 15 Oct 2026
- Limit: schedule swaps
- The independent form restricts schedule swaps to people in the same team and role and asks for requests at least seven days before the change.form.jotform.com · read 15 Oct 2026
