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Eleveo Workforce Management
Prague, Czech Republic
What it is
Eleveo Workforce Management helps contact centers plan staffing across channels, skills, and schedules. It forecasts demand from historical data and allows forecast adjustments. Scheduling tools cover multiple skills and channels, AI-powered automatic scheduling, drag-and-drop editing, and remote or on-site agents. Managers can monitor standard and real-time adherence, with immediate notifications when an agent is out of adherence. Agents can request PTO, swap shifts, check schedules by day, week, or month, and sync them through iCalendar.
The service supports on-premises, hybrid, and cloud deployment, with web, self-hosted, and API platforms. Listed integrations include Cisco, Genesys Pure Engage, Amazon Connect, Microsoft Teams, Unify OpenScape Xpert, and AudioCodes. Webex Contact Center can transfer historical demand and performance data and supports user synchronization and single sign-on. Forecasting needs historical data in Eleveo CSV format at 15-minute intervals or an automatic importer; without it, forecasting is not fully functional. Pricing is on request. Eleveo was founded in 1999 and is headquartered in Prague.
For and against
For
- Forecasts demand across multiple channels
- Supports AI-powered automatic scheduling
- Provides real-time adherence notifications
- Agents can request PTO and swap shifts
- Supports on-premises, hybrid, and cloud deployment
Against
- Forecasting requires 15-minute CSV data or an importer
- Pricing is available on request
The verdict
Eleveo brings forecasting, scheduling, adherence, and agent self-service into a workforce management product for contact centers. Check that historical data can be supplied in the required format before relying on its forecasting.
Who it suits
It suits contact centers that need multichannel staffing forecasts, skills-based schedules, and adherence monitoring. Agent self-service tools support teams whose agents manage PTO, shift swaps, and schedule views.
Plans and prices
Workforce Optimization Suite
WFM · WFO · WFM + WFO · subscription pricing for on-prem/hybrid
Read 1 Oct 2026 · eleveo.com
On the record
- Adherence
- The product provides standard and real-time schedule adherence with immediate notifications when an agent is out of adherence.eleveo.com · read 1 Oct 2026
- Agent tools
- Agents can submit PTO requests, swap shifts, view schedules by day/week/month, and sync schedules through iCalendar.eleveo.com · read 1 Oct 2026
- Browser access
- The WFM application supports Google Chrome, Microsoft Edge, Mozilla Firefox, and Safari.help.eleveo.com · read 1 Oct 2026
- Cloud security
- Eleveo says its cloud solutions use encryption in transit and at rest, granular access controls, backups, disaster recovery, isolated customer instances, and access auditing.eleveo.com · read 1 Oct 2026
- Company scale
- Eleveo says it has more than 200 employees, supports 90 countries, and averages 30 days for implementation.eleveo.com · read 1 Oct 2026
- Deployment
- Eleveo supports on-premises, hybrid, and cloud deployment methodologies.eleveo.com · read 1 Oct 2026
- Forecasting
- The product provides multichannel forecasting and forecasting adjustments using historical data.eleveo.com · read 1 Oct 2026
- Forecasting requirement
- Forecasting requires historical data in Eleveo's CSV format at 15-minute intervals or an automatic importer; without data, forecasting is not fully functional.help.eleveo.com · read 1 Oct 2026
- Integrations
- Eleveo lists integrations with Cisco, Genesys Pure Engage, Amazon Connect, Microsoft Teams, Unify OpenScape Xpert, and AudioCodes.eleveo.com · read 1 Oct 2026
- Purpose
- Eleveo WFM helps contact centers maintain the right number of agents with the right skills at the right time.eleveo.com · read 1 Oct 2026
- Scheduling
- Scheduling includes multi-skill and multi-channel scheduling, AI-powered auto scheduling, drag-and-drop editing, and remote or on-site agent scheduling.eleveo.com · read 1 Oct 2026
- Security
- Eleveo reports regular security screening, internal-process audits, vulnerability scans, SOC2 assessment, AWS Foundational Security Best Practices, CIS Benchmark, OWASP ASVS Level 3, and OWASP Top 10 reviews.eleveo.com · read 1 Oct 2026
- Support
- Eleveo provides regional support by phone and email, and its pricing page says support and professional services are included in the licensing cost.eleveo.com · read 1 Oct 2026
- Webex integration
- The Webex Contact Center integration transfers historical demand and agent performance data into Eleveo WFM and supports user synchronization and single sign-on.eleveo.com · read 1 Oct 2026
