SureWFM
No phone app
6.1No. 23 of 28
in Contact Center Workforce Management Software
in Contact Center Workforce Management Software
- Recognised40% of the score50
- Phone app26% of the score0
- Documented20% of the score82
- Free plan14% of the score0
- Free plan
- No
- Paid plans from
- $599/mo
- Runs on
- Web
Summary
SureWFM is ranked #23 of 28 in contact center workforce management software on Samsung Mobile US Press. It runs on Web. There is no free plan. Paid plans start at $599/mo.
SureWFM plans and pricing
All plansStarter $599/mo month to month Up to 100 agents · 1 LOB · 1 site · up to 5 user accounts · 2 onboarding sessions · email support, 2-business-day response surewfm.com · 4 Oct 2026
Growth $899/mo month to month 101–300 agents · Multi-LOB · 1 site · up to 15 user accounts · 4 onboarding sessions · partial regeneration · white-label branding · priority chat and email, 1-business-day response surewfm.com · 4 Oct 2026
Partner $1,500/mo Custom; month to month or annual; from $1,500/mo 301–800 agents · Multi-LOB · multi-site · fully managed · unlimited user accounts · dedicated WFM advisory · custom integrations included surewfm.com · 4 Oct 2026
Compared on contact center workforce management software
- Free plan
- Nosurewfm.com
- Demand forecasting
- Yessurewfm.com
- Intraday management
- Yessurewfm.com
- Omnichannel forecasting
- Yessurewfm.com
- Supported channels
- voice, email, chat, back-officesurewfm.com
- Agent capacity
- 100 agentssurewfm.com
- API access
- Yessurewfm.com
Facts
- Purpose
- SureWFM is a workforce management platform for contact centers and BPOs covering forecasting, scheduling, agent self-service, and real-time intraday management.surewfm.com · 4 Oct 2026
- Forecasting
- It creates interval-level volume and AHT forecasts from uploaded history and calculates staffing requirements with a forward/backward Erlang C engine.surewfm.com · 4 Oct 2026
- Calculation trace
- Forecast results include Erlang C inputs, intermediate values, shrinkage, occupancy caps, and the engine version used.surewfm.com · 4 Oct 2026
- Channels
- The forecasting page specifies voice queues plus backlog-aware modeling for deferred work such as email, chat, and back-office queues.surewfm.com · 4 Oct 2026
- Scheduling
- Schedules can be automatically generated against a locked forecast, with live required-versus-scheduled coverage, edit guardrails, undo/redo, and locking.surewfm.com · 4 Oct 2026
- Agent self-service
- Agents can view schedules and standing, bid for shifts using transparent performance tiers, request swaps, and manage leave.surewfm.com · 4 Oct 2026
- Security
- SureWFM says row-level security isolates tenant data, automated tests check isolation on every database-layer change, and the platform is hosted in ap-southeast-1, Singapore.surewfm.com · 4 Oct 2026
- Security roadmap
- The product page lists dashboards and reporting, along with an enterprise pack for advanced security posture and scale readiness, as coming soon.surewfm.com · 4 Oct 2026
- Integrations
- Custom integration/API work can connect SureWFM to phone systems, HR or timekeeping systems, and CRMs; standard connectors start at $800 per project.surewfm.com · 4 Oct 2026
- Support
- Starter includes email support with a two-business-day response, Growth includes priority chat and email with a one-business-day response, and Partner includes same-business-day priority support.surewfm.com · 4 Oct 2026
- Deployment
- SureWFM describes itself as web-based and says it has no on-premises installation.surewfm.com · 4 Oct 2026
- Company background
- The company says its founders built SureWFM after more than 13 years in contact-center operations and workforce management.surewfm.com · 4 Oct 2026
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Where it ranks on Samsung Mobile US Press
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Sources
- surewfm.com· checked 4 Oct 2026
- surewfm.com/product/forecasting/· checked 4 Oct 2026
- surewfm.com/product/· checked 4 Oct 2026
- surewfm.com/pricing/· checked 4 Oct 2026
- surewfm.com/about/· checked 4 Oct 2026