SingleComm Workforce

No phone app

5.1No. 119 of 126
in Call Center Software

Recognised40% of the score3
Phone app26% of the score0
Documented20% of the score70
Free plan14% of the score30

Free plan: No
Runs on: Web

Summary

SingleComm Workforce is ranked #119 of 126 in call center software on Samsung Mobile US Press, made by SingleComm Workforce. It runs on Web.

SingleComm Workforce plans and pricing

All plans

SingleComm Workforce Management Not published Pricing not stated on the product page; book a demo singlecomm.com · 4 Oct 2026

Compared on call center software

Volume forecasting: Yessinglecomm.com
Forecast granularity: intervalsinglecomm.com
Adherence tracking: Yessinglecomm.com
Intraday management: Yessinglecomm.com
Skills-based scheduling: Yessinglecomm.com
Agent self-service: Yessinglecomm.com
Deployment model: cloudsinglecomm.com

Facts

Purpose: Workforce management for contact centers combines AI-driven forecasting, intraday schedule adjustments, skills-based scheduling, real-time adherence, and agent coaching.singlecomm.com · 4 Oct 2026
Forecasting: Forecasts use interaction history, seasonality, and campaign calendars to show likely demand ranges and interval confidence estimates.singlecomm.com · 4 Oct 2026
Scheduling: Scheduling supports skills and priorities, fairness and break-compliance rules, and what-if analysis for PTO approvals, trades, and shift swaps.singlecomm.com · 4 Oct 2026
Adherence: Adherence tracking is tied to interaction state and includes a coaching queue and an agent self-service adherence view.singlecomm.com · 4 Oct 2026
Coaching and QA: The page says automated QA scores 100% of calls and can generate coaching assignments and agent scorecards with trend history.singlecomm.com · 4 Oct 2026
Contact channels: Workforce forecasts can cover call, chat, SMS, and email volume.singlecomm.com · 4 Oct 2026
Integrations: The maker lists integrations including Amazon Connect, Mitel MiVoice, Twilio, Salesforce, HubSpot, Zendesk, ServiceNow, Epic, Cerner, and athenahealth.singlecomm.com · 4 Oct 2026
Data exports: The integrations page describes event streaming to Snowflake, BigQuery, and Redshift, plus BI connectors for Looker, Tableau, and Power BI.singlecomm.com · 4 Oct 2026
Security: The security page states TLS 1.3 encryption in transit, AES-256 at rest, role-based access, SSO, SCIM, MFA, and configurable retention policies.singlecomm.com · 4 Oct 2026
Compliance: The maker states PCI DSS Level 1 and SOC 2 Type II certification, HITRUST r2 certification, HIPAA support with BAAs, and GDPR/CCPA controls.singlecomm.com · 4 Oct 2026
Intended users: The company describes its platform as serving contact centers across healthcare, financial services, insurance, retail, BPO, publishing, automotive, nonprofits, and telephone answering services.singlecomm.com · 4 Oct 2026
Support: The product page links to a SingleComm Jira Service Management customer support portal.singlecomm.atlassian.net · 4 Oct 2026
Platform access: The company describes its agent desktop as running in a browser tab and says no softphone is required.singlecomm.com · 4 Oct 2026