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SingleComm Workforce
SingleComm Workforce · Richmond, Virginia · founded 2014
What it is
SingleComm Workforce is cloud workforce-management software for contact centers. It combines demand forecasting, skills-based scheduling, intraday adjustments, adherence tracking, and agent coaching in a browser-based service. Forecasts use interaction history, seasonality, and campaign calendars to estimate demand ranges and interval confidence for calls, chat, SMS, and email. Schedulers can apply skills, priorities, fairness, and break-compliance rules, then model PTO approvals, trades, and shift swaps with what-if analysis. Supervisors can compare current volume with forecasts, receive adjustment recommendations, and extend or release shifts with one click. Adherence follows interaction state and includes a coaching queue plus an agent self-service view. Automated quality assurance is described as scoring 100% of calls and producing assignments and scorecards with trend history. Integrations include Amazon Connect, Mitel MiVoice, Twilio, Salesforce, HubSpot, Zendesk, ServiceNow, Epic, Cerner, and athenahealth. Security features include TLS 1.3, AES-256, SSO, SCIM, MFA, role-based access, and configurable retention.
For and against
For
- Forecasts calls, chat, SMS, and email demand
- Supports skills, priorities, fairness, and breaks
- Intraday recommendations aid supervisor decisions
- Includes agent self-service adherence views
- Offers listed CRM and healthcare integrations
Against
- Pricing requires a request
- Cloud deployment requires browser access
- No softphone is included or required
- Product targets contact-center operations
The verdict
SingleComm Workforce brings forecasting, scheduling, adherence, and coaching into one contact-center platform. Its broad channel coverage and stated security controls suit organizations coordinating complex agent operations.
Who it suits
Contact centers in healthcare, financial services, insurance, retail, BPO, publishing, automotive, nonprofit, and telephone-answering settings.
Plans and prices
Starting price
cloud-based contact center software
Read 21 Oct 2026 · getapp.com
SingleComm Workforce Management
Pricing not stated on the product page; book a demo
Read 4 Oct 2026 · singlecomm.com
On the record
- Adherence
- Adherence tracking is tied to interaction state, with outlier coaching queues and an agent self-service adherence view.singlecomm.com · read 21 Oct 2026
- Analytics
- SingleComm Analytics provides live dashboards, custom report building, threshold alerts, anomaly detection, and configurable KPI definitions.singlecomm.com · read 21 Oct 2026
- API and extensibility
- An internal SingleComm knowledge-base page describes workflows embedding API and third-party integrations, with integrations importable and exportable as JSON; no public developer portal or SDK was found.gamera.atlassian.net · read 21 Oct 2026
- Audit and privacy controls
- Security features include PII/PHI redaction, configurable retention, data-residency options, GDPR/CCPA deletion workflows, tamper-evident audit logs, and SIEM export.singlecomm.com · read 21 Oct 2026
- Coaching
- The product claims automated QA scoring for all calls, rubric-based coaching assignments, and agent scorecards with trend history.singlecomm.com · read 21 Oct 2026
- Coaching and QA
- The page says automated QA scores 100% of calls and can generate coaching assignments and agent scorecards with trend history.singlecomm.com · read 4 Oct 2026
- Company facts
- LinkedIn lists SingleComm as privately held, founded in 2014, headquartered in Richmond, Virginia, with 51–200 employees.linkedin.com · read 21 Oct 2026
- Compliance
- The maker states PCI DSS Level 1 and SOC 2 Type II certification, HITRUST r2 certification, HIPAA support with BAAs, and GDPR/CCPA controls.singlecomm.com · read 4 Oct 2026
- Contact channels
- Workforce forecasts can cover call, chat, SMS, and email volume.singlecomm.com · read 4 Oct 2026
- CRM integrations
- Native connectors are advertised for Salesforce, HubSpot, Zendesk, ServiceNow, Epic, Cerner, and athenahealth, using OAuth, webhooks, and event-driven patterns.singlecomm.com · read 21 Oct 2026
- Data exports
- Analytics can deliver scheduled Excel or CSV files through email, SFTP, S3, and webhooks, or stream events to Snowflake and BigQuery.singlecomm.com · read 21 Oct 2026
- Deployment
- The product is presented as a browser-based cloud service; no self-hosting or native download is documented on the opened maker pages.singlecomm.com · read 21 Oct 2026
- Employee rating
- Glassdoor shows SingleComm at 1.6 out of 5 from 3 employee reviews, with complaints about leadership, work-life balance, organization, onboarding, and documentation.glassdoor.com · read 21 Oct 2026
- Encryption
- The maker states TLS 1.3 protects data in transit and AES-256 protects data at rest.singlecomm.com · read 21 Oct 2026
- Event schema
- The maker says its event model is documented and queryable, with raw event history export and retention configurable by policy.singlecomm.com · read 21 Oct 2026
- Forecasting
- Its forecasting uses machine-learning models tuned to customer data, seasonality, campaign drivers, demand ranges, and interval confidence levels.singlecomm.com · read 21 Oct 2026
- Founder
- Loeb's portfolio page identifies Mike Puccinelli as SingleComm founder and CEO and dates the company to June 2014.loeb.nyc · read 21 Oct 2026
- GetApp feature ratings
- GetApp shows queue management and call scripting at 5.0, reporting/analytics at 4.7, call monitoring at 4.4, IVR at 3.0, caller ID at 2.0, and call routing at 1.0.getapp.com · read 21 Oct 2026
