TCN Workforce Management
No phone app
5.4No. 27 of 34
in Contact Center Workforce Management Software
in Contact Center Workforce Management Software
- Recognised40% of the score20
- Phone app26% of the score0
- Documented20% of the score80
- Free plan14% of the score0
- Free plan
- No
- Runs on
- api, Web
Summary
TCN Workforce Management is ranked #27 of 34 in contact center workforce management software on Samsung Mobile US Press. It runs on API, Web. There is no free plan.
TCN Workforce Management plans and pricing
All plansCustom pay-per-use pricing Not published Pay only for what you use · no monthly minimums · no licenses · no long-term contracts tcn.com · 30 Sept 2026
Compared on contact center workforce management software
Facts
- Purpose
- TCN Workforce Management helps contact centres schedule agents and use historical trends to improve productivity and efficiency.tcn.com · 30 Sept 2026
- AI forecasting
- The system analyses historical data to predict future contact volumes across channels and help managers determine staffing and skill needs.tcn.com · 30 Sept 2026
- Forecasting controls
- Users can create unlimited forecasts, select data, and adjust efficiency measurements.tcn.com · 30 Sept 2026
- Agent self-service
- Agents can self-manage shift bids, requests, and swaps, reducing or eliminating management intervention for those tasks.tcn.com · 30 Sept 2026
- Real-time visibility
- Graphical real-time updates compare forecasts with outcomes and help managers monitor staffing, service levels, and schedule adherence.tcn.com · 30 Sept 2026
- Scheduling
- The product brief describes visual schedules with breaks, skill coverage, weekly and daily views, custom activity rules, and weekly or ad-hoc calendar events.tcn.com · 30 Sept 2026
- Integrations
- TCN says its Operator platform integrates with leading CRM systems and APIs; the site lists Salesforce and Zendesk integrations.tcn.com · 30 Sept 2026
- Cloud hosting
- TCN says Operator is containerised, encrypted, and hosted on Google Cloud Platform using Google Kubernetes Engine across seven independent data centres.tcn.com · 30 Sept 2026
- Compliance
- TCN lists PCI, SOC 2, HIPAA, and ISO 27001 among its global compliance standards.tcn.com · 30 Sept 2026
- Data residency
- TCN says UK and EU data stays in the respective country or region under its data-residency practices.tcn.com · 30 Sept 2026
- Support
- TCN offers 24/7 training and support at no cost, including dedicated account management and implementation assistance.tcn.com · 30 Sept 2026
- Pricing terms
- TCN describes its pricing as pay-per-use, with no monthly minimums or long-term contracts, and says customers can start and stop platform usage as needed.tcn.com · 30 Sept 2026
- Intended users
- TCN presents Workforce Management for contact centres that need to plan staffing, control labour costs, and manage agent schedules.tcn.com · 30 Sept 2026
Company
- Founded
- 1999tcn.com · 28 Sept 2026
- Headquarters
- St. George, Utah, United Statestcn.com · 28 Sept 2026
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Where it ranks on Samsung Mobile US Press
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Sources
- tcn.com/en_gb/contact-centre-solutions/workforc· checked 30 Sept 2026
- tcn.com/wp-content/uploads/2024/03/PRODUCT-BRIE· checked 30 Sept 2026
- tcn.com/en_gb/about-tcn/· checked 30 Sept 2026
- tcn.com/en_gb/cloud-security-compliance/· checked 30 Sept 2026
- tcn.com/en_gb/training-and-support/· checked 30 Sept 2026
- tcn.com/en_gb/pricing/· checked 30 Sept 2026