It suits teams that need conversation-based QA, coaching, and reusable AI agent workflows.
Free plan Free trial From $185 a month WebWindowsMacBrowser extensionAPI
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Best Customer Interaction Analytics Software 2026
Customer interaction analytics software helps you examine conversations and customer touchpoints for useful patterns. Compare channel coverage and conversation search, then consider how intent detection, sentiment analysis, and journey analysis address different questions about those interactions. Data retention, free-plan availability, and paid-from pricing are additional points to weigh. Twilio Segment, Avoma, and Convin are among the entries to explore. Start with the channels and insights that matter to your work, then use the listed criteria to compare what each option covers and how its data-retention and cost details fit your needs.
02
Jiminny
Jiminny suits sales teams that want conversation summaries, coaching insights, and CRM-connected call analysis.
AndroidiPhone & iPadWeb+4 Record5.7 Visit
03
Avoma
Avoma brings meeting capture, revenue insights, scheduling and CRM workflows together through an AI-based platform.
AndroidiPhone & iPadWeb+3 Record5.6 Visit
04
Convin
Convin suits contact center teams that want conversation analysis across voice, video, and email.
AndroidiPhone & iPadWeb+1 Record5.3 Visit
05
Scorebuddy Conversation Analytics
It is aimed at contact-center CX and operations leaders, plus product managers, marketers, senior leaders, and other teams analyzing customer conversations.
WebAPI Record5.3 Visit
6
Qualtrics
API $420 a month, billed yearly Record4.6 Visit Qualtrics may suit individuals or small teams needing surveys and research analysis, as well as enterprise organizations seeking higher response volumes.
7
Cresta
WebBrowser extensionAPI $150,000 a year Record4.2 Visit Cresta is aimed at large enterprise customer experience operations, including telecommunications, financial services, healthcare, retail, travel, and automotive…
8
Medallia
AndroidiPhone & iPadWeb+1 — Record4.1 Visit Medallia describes the platform for enterprises working on customer or employee experience, contact centers, or market research.
10
Clootrack
WebAPISelf-hosted — Record4.0 Visit Clootrack is aimed at consumer brands, SaaS companies, management consultants, and private equity or hedge funds.
11
Chattermill
WebAPI — Record3.7 Visit Chattermill suits enterprise CX, product, insights, and customer support teams that need to analyze feedback from multiple channels.
12
Clari Copilot
WebAPI — Record3.7 Visit Copilot suits sales reps, coaching teams, and go-to-market organizations that need conversation capture tied to revenue workflows.
13
Level AI Contact Center Analytics
WebAPI — Record3.7 Visit The analytics platform is intended for contact center leaders, operations teams, product teams, and compliance stakeholders who need reporting across conversations and…
14
Modjo
WebBrowser extensionAPI — Record3.7 Visit Modjo is aimed at revenue teams, with pricing described as optimal from three sales representatives.
19
Verint Speech Analytics
WebSelf-hosted — Record3.7 Visit Verint identifies call centers and BPOs, banking, insurance and finance, healthcare, and retail and e-commerce as common industries for speech analytics.
21
ASAPP Interaction Intelligence
— Record3.5 Visit ASAPP presents CXP for enterprise customer experience operations and large contact centers.
22
Enterpret
WebAPI — Record3.4 Visit Enterpret is aimed at product, customer experience, support, operations, and go-to-market teams in high-velocity product organizations.
24
Twilio Conversation Intelligence
Web $0.01 usage-based Record3.1 Visit It may suit teams that need conversation search alongside sentiment, intent or journey analysis across channels.
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