Best Customer Interaction Analytics Software in 2026
Updated
In short: Twilio Conversation Intelligence is ranked #1 of 25 as of 4 October 2026, ahead of Convin and MaestroQA. The best-ranked option with a free plan is Convin. The lowest first paid tier on this page is Twilio Conversation Intelligence at $0.01/mo.
Customer interaction analytics software helps you examine conversations and customer touchpoints for useful patterns. Compare channel coverage and conversation search, then consider how intent detection, sentiment analysis, and journey analysis address different questions about those interactions. Data retention, free-plan availability, and paid-from pricing are additional points to weigh. Twilio Segment, Avoma, and Convin are among the entries to explore. Start with the channels and insights that matter to your work, then use the listed criteria to compare what each option covers and how its data-retention and cost details fit your needs.
25 customer interaction analytics software ranked on what their makers publish — plans and prices, free tiers, platforms and the facts on their own pages.
Recognised 40% · Phone app 26% · Documented 20% · Free plan 14% of the score
- 1 Twilio Conversation Intelligence No phone app RecognisedPhone appDocumentedFree plan 7.9$0.01/mo Channel coverage: omnichannelSentiment analysis: YesIntent detection: Yes
- 2 Convin iPhone + Android RecognisedPhone appDocumentedFree plan 7.9Free
- 3 MaestroQA No phone app RecognisedPhone appDocumentedFree plan 7.6$185/mo
- 4 Avoma iPhone + Android RecognisedPhone appDocumentedFree plan 7.5$19/mo
- 5 Level AI Contact Center Analytics No phone app RecognisedPhone appDocumentedFree plan 7.4 Sentiment analysis: Yes
- 6 InMoment iPhone + Android RecognisedPhone appDocumentedFree plan 7.4 Sentiment analysis: Yes
- 7 ASAPP Interaction Intelligence No phone app RecognisedPhone appDocumentedFree plan 7.3
- 8 Jiminny iPhone + Android RecognisedPhone appDocumentedFree plan 7.2$42/mo
- 9 CallMiner Analyze No phone app RecognisedPhone appDocumentedFree plan 6.9
- 10 EvaluAgent No phone app RecognisedPhone appDocumentedFree plan 6.8
- 11 Observe.AI Conversation Intelligence No phone app RecognisedPhone appDocumentedFree plan 6.8
- 12 Clootrack No phone app RecognisedPhone appDocumentedFree plan 6.8 Sentiment analysis: Yes
- 13 Stratifyd No phone app RecognisedPhone appDocumentedFree plan 6.7$1666.67/mo Channel coverage: omnichannelSentiment analysis: YesIntent detection: Yes
- 14 Verint Speech Analytics No phone app RecognisedPhone appDocumentedFree plan 6.7 Channel coverage: voice-onlySentiment analysis: Yes
- 15 Qualtrics No phone app RecognisedPhone appDocumentedFree plan 6.1$420/mo
- 16 Chattermill No phone app RecognisedPhone appDocumentedFree plan 6.0 Sentiment analysis: Yes
- 17 Thematic No phone app RecognisedPhone appDocumentedFree plan 6.0$2083.33/mo Sentiment analysis: Yes
- 18 Enterpret No phone app RecognisedPhone appDocumentedFree plan 5.8 Sentiment analysis: Yes
- 19 Medallia No phone app RecognisedPhone appDocumentedFree plan 5.8 Sentiment analysis: Yes
- 20 SentiSum No phone app RecognisedPhone appDocumentedFree plan 5.3 Sentiment analysis: Yes
- 21 Modjo No phone app RecognisedPhone appDocumentedFree plan 5.3
- 22 Invoca No phone app RecognisedPhone appDocumentedFree plan 5.1
- 23 Salesken No phone app RecognisedPhone appDocumentedFree plan 5.0
- 24 Cresta No phone app RecognisedPhone appDocumentedFree plan 4.8
- 25 Clari Copilot No phone app RecognisedPhone appDocumentedFree plan 4.5
Is your app on this list?
Numbered spots on this list can be sponsored. They are labelled, and the editorial order and scores never change for payment.
Questions about this list
Which customer interaction analytics software is ranked first on Samsung Mobile US Press?
Twilio Conversation Intelligence is ranked #1 of 25 with a score of 7.9. Convin is second and MaestroQA third.
How many of these have a free plan?
4 of the 25 on this page publish a free plan on their own pricing pages.
Which is the cheapest paid option?
On this page, Twilio Conversation Intelligence has the lowest first paid tier we found: $0.01/mo.
How is this list ranked?
Ranked mobile-first: a phone app alongside the web or desktop product, a free tier and the depth of its documentation. Paid placements never change a rank.