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On the recordRead 3 Oct 202613 facts
Thematic
Plans and prices
Foundation
$25,000a year
Up to 25,000 comments · Up to 3 datasets · Full platform access · 24/7 support
Read 3 Oct 2026 · getthematic.com
Enterprise
Priced on request
Custom comment volume · Custom datasets · Comment volume discounts · Tailored onboarding
Read 3 Oct 2026 · getthematic.com
On the record
- Answers and workflows
- The platform includes natural-language Thematic Answers and workflows for routing insights to teams and tools.getthematic.com · read 3 Oct 2026
- Company history
- Thematic says it officially launched in 2017 after its founders developed a solution for analyzing survey responses and connecting themes to metrics.getthematic.com · read 3 Oct 2026
- Data fit
- Thematic says it works best with at least 2,000 rows of verbatims.getthematic.com · read 3 Oct 2026
- Data handling
- Thematic says customer data is not used to train models for other clients, and offers PII redaction during data ingestion.getthematic.com · read 3 Oct 2026
- Hosting and access
- Thematic says it hosts data in a preferred US, EU, or Australia region and offers role-based permissions and SAML 2.0 single sign-on.getthematic.com · read 3 Oct 2026
- Impact scoring
- The Scoring Agent generates predicted NPS, churn propensity, and effort scores from unstructured feedback without waiting for survey data.getthematic.com · read 3 Oct 2026
- Integration fees
- The pricing page says one-click integrations and CSV uploads have no additional cost, and data can also be pushed through the API.getthematic.com · read 3 Oct 2026
- Integrations
- Integration options include one-click integrations, API access, sFTP, file uploads, and custom integrations; listed connections include Qualtrics, Intercom, Zendesk, Slack, BigQuery, and Snowflake.getthematic.com · read 3 Oct 2026
- Purpose
- Thematic unifies surveys, tickets, calls, reviews, and social feedback into a traceable source of customer intelligence for enterprise CX teams.getthematic.com · read 3 Oct 2026
- Security
- Thematic states that it is SOC 2 Type II certified and complies with GDPR and CCPA, and that customer data is encrypted at rest and in transit.getthematic.com · read 3 Oct 2026
- Support
- The Foundation plan includes an assigned Customer Success Manager and 24/7 support, while the pricing FAQ describes a Customer Success team.getthematic.com · read 3 Oct 2026
- Theme analysis
- The platform automatically turns comments and chats into themes, sentiment, and synthetic scores, and lets users validate and refine the analysis in a Theme Editor.getthematic.com · read 3 Oct 2026
