On the recordRead 7 Oct 202613 facts
SentiSum
Plans and prices
CX Intelligence Layer
$100,000a year
Volume-banded annual partnership · unlimited users · Insights and Early Warning agents included · all integrations
Read 7 Oct 2026 · sentisum.com
On the record
- Additional data ingestion
- The company says it can usually ingest data through an API, file transfer, or middleware when a native integration is unavailable.sentisum.com · read 7 Oct 2026
- Company history
- SentiSum says it started in 2021 and identifies Sharad Khandelwal as its founder.sentisum · read 7 Oct 2026
- Data handling
- The pricing page states that customer data never trains models made available to other customers.sentisum · read 7 Oct 2026
- Early warnings
- The Early Warning Agent detects anomalies and alerts teams about issues such as delivery delays, bot failures, complaint spikes, churn risks, and SLA breaches.sentisum.com · read 7 Oct 2026
- Integrations
- Listed integrations include Zendesk, Salesforce, Genesys, AWS Connect, Intercom, Freshdesk, Dixa, Gorgias, Typeform, SurveyMonkey, Trustpilot, and social channels.sentisum.com · read 7 Oct 2026
- Kyo AI Engine
- Kyo powers agents that alert on emerging risks, explain churn or low sentiment, and recommend or trigger next actions.sentisum.com · read 7 Oct 2026
- Pricing limits
- The annual price is volume-banded; Quality, Automation, and MCP access are listed as separately priced add-ons.sentisum · read 7 Oct 2026
- Product
- SentiSum is an AI-native customer experience intelligence platform that unifies conversations and feedback to identify issues, their costs, and potential fixes.sentisum.com · read 7 Oct 2026
- Quality analysis
- The optional Quality Agent scores conversations and offers predicted CSAT, coaching lists, and transcript evidence.sentisum.com · read 7 Oct 2026
- Security and compliance
- SentiSum states that it is GDPR-compliant and SOC 2 Type 2 certified, with encryption, access controls, MFA, and annual third-party penetration testing.sentisum · read 7 Oct 2026
- Setup
- SentiSum says its team handles integration setup and that most teams go live with actionable insights within two to three weeks of connecting their data.sentisum · read 7 Oct 2026
- Support
- The company offers hands-on onboarding, a dedicated customer success manager, regular check-ins, and ongoing optimization.sentisum · read 7 Oct 2026
- Who it is for
- SentiSum describes its target users as CX, insights, and retention teams at high-growth brands and mature enterprises seeking to turn scattered feedback into action.sentisum · read 7 Oct 2026
