Clootrack
Claymont, Delaware, USA
What it is
Clootrack is a Voice of the Customer analytics platform that examines customer conversations and first-party feedback to reveal experience drivers and actionable insights. Sources can include online conversations, surveys, service calls, website or app feedback, and chatbots. Its unsupervised AI identifies themes without requiring predefined taxonomies. Reporting includes multi-level drill-downs, AI Decision Digests, dashboards, and a GenAI copilot. Data connections can use one-click integrations, APIs, SFTP, or custom pipelines. Clootrack names Salesforce, HubSpot, Zendesk, Freshdesk, Tableau, and Power BI among more than 1,000 integrations, and says analysis supports 95+ languages. Deployment is available as SaaS or self-hosted on a customer's Microsoft Azure cloud. The company states GDPR compliance, ISO 27001 certification, HIPAA, and zero data retention. It says customer data is not kept beyond the contract period or used to train its AI models. A tailored proof of concept provides 30-day access before commitment. Pricing is on request and based on data volume and integrations.
For and against
For
- Unsupervised theme and driver analysis
- 95+ language support
- More than 1,000 integrations
- SaaS or Azure self-hosting
- 30-day proof of concept
Against
- Paid pricing requires a request
- Pricing depends on data volume
- Self-hosting uses customer Azure cloud
The verdict
Clootrack brings conversation, survey, service, website, app, and chatbot data into one analysis platform. Its multilingual processing, deployment choices, and managed proof of concept support organizations with varied customer-feedback programs.
Who it suits
Clootrack is aimed at consumer brands, SaaS companies, management consultants, and private equity or hedge funds. It fits teams combining many feedback channels and needing multilingual analysis or self-hosted deployment.
Plans and prices
Custom pricing
Pricing based on data volume and integrations · no per-seat user limits
Read 3 Oct 2026 · clootrack.com
On the record
- Analysis
- Its patented unsupervised AI identifies themes and experience drivers without predefined taxonomies.clootrack.com · read 3 Oct 2026
- Company
- Clootrack Software Labs Inc. lists its registered office in Claymont, Delaware, USA.clootrack.com · read 3 Oct 2026
- Data connections
- Data can be connected through one-click integrations, APIs, SFTP, or custom pipelines.clootrack.com · read 3 Oct 2026
- Data handling
- Clootrack says customer data is not stored beyond the contract period or used to train its AI models.clootrack.com · read 3 Oct 2026
- Data sources
- It combines online customer conversations with first-party data such as surveys, service calls, website or app feedback, and chatbots.clootrack.com · read 3 Oct 2026
- Deployment
- The site offers SaaS and self-hosted deployment on the customer's Microsoft Azure cloud.clootrack.com · read 3 Oct 2026
- Integrations
- The site states it has 1,000+ integrations and names Salesforce, HubSpot, Zendesk, Freshdesk, Tableau, and Power BI among supported tools.clootrack.com · read 3 Oct 2026
- Intended users
- The platform is aimed at consumer brands, SaaS companies, management consultants, and private equity or hedge funds.clootrack.com · read 3 Oct 2026
- Languages
- Clootrack says it supports analysis in 95+ languages.clootrack.com · read 3 Oct 2026
- Purpose
- Clootrack is a Voice of the Customer analytics platform that analyzes customer conversations to uncover experience drivers and actionable insights.clootrack.com · read 3 Oct 2026
- Reporting
- Clootrack offers multi-level drill-down reporting, AI Decision Digests, dashboards, and a GenAI copilot.clootrack.com · read 3 Oct 2026
- Security
- The company states that it is GDPR-compliant and ISO 27001-certified, and its platform page also lists HIPAA and zero data retention.clootrack.com · read 3 Oct 2026
- Support
- Clootrack describes a fully managed service in which data analysts handle setup, customization, and ongoing optimization at no extra cost.clootrack.com · read 3 Oct 2026
- Trial
- Clootrack offers a proof of concept tailored to customer goals with 30-day access before commitment.clootrack.com · read 3 Oct 2026
