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Best Customer Experience Analytics Software 2026
Facts read 20 Sep 2026 – 15 Oct 2026
Understanding customer interactions and feedback can help teams examine experience patterns across their journeys. Compare customer experience analytics software on interaction analytics and journey analysis, as well as the feedback channels covered. Sentiment analysis and text analytics provide additional dimensions to consider, while data retention can clarify how long information may be available. Check the listed free-plan and paid-from details when weighing access and cost. Fullstory, Alida, and Glassbox are among the options shown, with InMoment and Qualtrics also included. Consider which customer signals matter most to your work and compare the tools' listed analysis capabilities against the questions you need to answer.
The standings: top 10
| Name | In a line | Record score | Price from | Try it free | Runs on | Facts read |
|---|---|---|---|---|---|---|
| 01 Contentsquare | 5.7 | Free plan | Free plan | Android, iPhone & iPad, Web, Browser extension | 14 Oct 2026 | |
| 02 Fullstory | Fullstory suits teams analyzing behavior across web and mobile products using replay, heatmaps, and journey analytics. | 5.6 | Free plan | Free plan | Android, iPhone & iPad, Web, Browser extension | 15 Oct 2026 |
| 03 Checkbox Voice of Customer | It suits freelancers, teams and organizations that need structured customer feedback analysis across several channels. | 5.4 | $30 a month | Free trial | Android, iPhone & iPad, Web, Windows | 15 Oct 2026 |
| 04 Keatext | 4.5 | $550 a month | Free trial | Web | 5 Oct 2026 | |
| 05 Quantum Metric | Quantum Metric is aimed at enterprises deploying analytics across multiple digital properties, teams, and use cases. | 4.5 | — | — | Android, iPhone & iPad, Web, Browser extension | 15 Oct 2026 |
| 06 Qualtrics | Qualtrics may suit individuals or small teams needing surveys and research analysis, as well as enterprise organizations seeking higher response volumes. | 4.4 | $420 a month, billed yearly | Free plan | API | 27 Sep 2026 |
| 07 Adobe Customer Journey Analytics | Adobe describes it for enterprise teams aligning marketing, product, and analytics around cross-channel customer data. | 4.3 | — | Free trial | Web, Windows, Mac, API | 15 Oct 2026 |
| 08 Alida | Alida suits UX and product teams, researchers, and research operations teams seeking to inform product development, customer understanding, and research governance. | 4.2 | — | — | Android, iPhone & iPad, Web, API | 14 Oct 2026 |
| 09 Glassbox | Glassbox is aimed at production operations, marketing or business, and product teams examining digital experiences. | 4.2 | — | — | Android, iPhone & iPad, Web, API | 9 Oct 2026 |
| 10 Medallia | Medallia describes the platform for enterprises working on customer or employee experience, contact centers, or market research. | 4.1 | — | — | Android, iPhone & iPad, Web, API | 12 Oct 2026 |
02
Fullstory
Fullstory suits teams analyzing behavior across web and mobile products using replay, heatmaps, and journey analytics.
AndroidiPhone & iPadWeb+2 Record5.6 Visit
03
Checkbox Voice of Customer
It suits freelancers, teams and organizations that need structured customer feedback analysis across several channels.
AndroidiPhone & iPadWeb+3 Record5.4 Visit
04
Keatext
Web Record4.5 Visit
05
Quantum Metric
Quantum Metric is aimed at enterprises deploying analytics across multiple digital properties, teams, and use cases.
AndroidiPhone & iPadWeb+2 Record4.5 Visit
6
Qualtrics
API $420 a month, billed yearly Record4.4 Visit Qualtrics may suit individuals or small teams needing surveys and research analysis, as well as enterprise organizations seeking higher response volumes.
7
Adobe Customer Journey Analytics
WebWindowsMac+1 — Record4.3 Visit Adobe describes it for enterprise teams aligning marketing, product, and analytics around cross-channel customer data.
8
Alida
AndroidiPhone & iPadWeb+1 — Record4.2 Visit Alida suits UX and product teams, researchers, and research operations teams seeking to inform product development, customer understanding, and research governance.
9
Glassbox
AndroidiPhone & iPadWeb+2 — Record4.2 Visit Glassbox is aimed at production operations, marketing or business, and product teams examining digital experiences.
10
Medallia
AndroidiPhone & iPadWeb+1 — Record4.1 Visit Medallia describes the platform for enterprises working on customer or employee experience, contact centers, or market research.
11
QuestionPro
API $83 a month, billed yearly Record4.1 Visit It suits individuals or teams that need to build surveys and review response analytics.
13
Clootrack
WebAPISelf-hosted — Record3.9 Visit Clootrack is aimed at consumer brands, SaaS companies, management consultants, and private equity or hedge funds.
17
CallMiner Eureka
WebAPI — Record3.6 Visit Eureka is aimed at organizations seeking to analyze customer conversations and support agent performance.
18
Chattermill
WebAPI — Record3.6 Visit Chattermill suits enterprise CX, product, insights, and customer support teams that need to analyze feedback from multiple channels.
19
Level AI Contact Center Analytics
WebAPI — Record3.6 Visit The analytics platform is intended for contact center leaders, operations teams, product teams, and compliance stakeholders who need reporting across conversations and…
20
Verint CX Analytics
Web — Record3.6 Visit It suits organizations and contact-center leaders, analysts, or IT developers seeking to understand interaction patterns and customer experience signals.
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