Best Customer Experience Analytics Software in 2026
Updated
In short: Fullstory is ranked #1 of 24 as of 4 October 2026, ahead of Glassbox and InMoment. The best-ranked option with a free plan is Qualtrics. The lowest first paid tier on this page is NICE CXone at $0.25/mo.
Understanding customer interactions and feedback can help teams examine experience patterns across their journeys. Compare customer experience analytics software on interaction analytics and journey analysis, as well as the feedback channels covered. Sentiment analysis and text analytics provide additional dimensions to consider, while data retention can clarify how long information may be available. Check the listed free-plan and paid-from details when weighing access and cost. Fullstory, Alida, and Glassbox are among the options shown, with InMoment and Qualtrics also included. Consider which customer signals matter most to your work and compare the tools' listed analysis capabilities against the questions you need to answer.
24 customer experience analytics software ranked on what their makers publish — plans and prices, free tiers, platforms and the facts on their own pages.
Recognised 40% · Phone app 26% · Documented 20% · Free plan 14% of the score
- 1 Fullstory iPhone + Android RecognisedPhone appDocumentedFree plan 9.6Free
- 2 Glassbox iPhone + Android RecognisedPhone appDocumentedFree plan 8.8
- 3 InMoment iPhone + Android RecognisedPhone appDocumentedFree plan 8.0 Sentiment analysis: Yes
- 4 Alida iPhone + Android RecognisedPhone appDocumentedFree plan 7.4 Sentiment analysis: Yes
- 5 Adobe Customer Journey Analytics No phone app RecognisedPhone appDocumentedFree plan 7.0
- 6 Clootrack No phone app RecognisedPhone appDocumentedFree plan 7.0 Sentiment analysis: YesInteraction analytics: Yes
- 7 Level AI Contact Center Analytics No phone app RecognisedPhone appDocumentedFree plan 7.0 Sentiment analysis: Yes
- 8 Qualtrics No phone app RecognisedPhone appDocumentedFree plan 6.8$420/mo
- 9 CallMiner Eureka No phone app RecognisedPhone appDocumentedFree plan 6.7 Sentiment analysis: Yes
- 10 Verint CX Analytics No phone app RecognisedPhone appDocumentedFree plan 6.7 Sentiment analysis: YesJourney analysis: YesInteraction analytics: Yes
- 11 Medallia No phone app RecognisedPhone appDocumentedFree plan 6.6 Sentiment analysis: Yes
- 12 LivePerson Analytics Studio No phone app RecognisedPhone appDocumentedFree plan 6.6 Sentiment analysis: YesJourney analysis: YesInteraction analytics: Yes
- 13 QuestionPro No phone app RecognisedPhone appDocumentedFree plan 6.6$83/mo
- 14 Chattermill No phone app RecognisedPhone appDocumentedFree plan 6.5 Sentiment analysis: Yes
- 15 Checkbox Voice of Customer No phone app RecognisedPhone appDocumentedFree plan 6.1$30/mo Sentiment analysis: YesJourney analysis: YesInteraction analytics: Yes
- 16 OpenText Contact Center Analytics No phone app RecognisedPhone appDocumentedFree plan 5.9 Sentiment analysis: Yes
- 17 Sprinklr Service No phone app RecognisedPhone appDocumentedFree plan 5.7
- 18 Keatext No phone app RecognisedPhone appDocumentedFree plan 5.6 Sentiment analysis: Yes
- 19 Thematic No phone app RecognisedPhone appDocumentedFree plan 5.5$2083.33/mo Sentiment analysis: Yes
- 20 Woopra No phone app RecognisedPhone appDocumentedFree plan 5.4$999/mo
- 21 NICE CXone No phone app RecognisedPhone appDocumentedFree plan 5.4$0.25/mo
- 22 Orvera AI Voice of Customer No phone app RecognisedPhone appDocumentedFree plan 5.0 Sentiment analysis: YesJourney analysis: YesInteraction analytics: Yes
- 23 Unwrap No phone app RecognisedPhone appDocumentedFree plan 4.6 Sentiment analysis: Yes
- 24 SentiSum No phone app RecognisedPhone appDocumentedFree plan 4.5 Sentiment analysis: Yes
Compare all 24 in a table
| # | App | Score | Free plan | From | Free plan | Paid from | Sentiment analysis | Journey analysis |
|---|---|---|---|---|---|---|---|---|
| 1 | Fullstory | 9.6 | Free plan | Free | Yes | — | — | — |
| 2 | Glassbox | 8.8 | No | — | — | — | — | — |
| 3 | InMoment | 8.0 | No | — | — | — | Yes | — |
| 4 | Alida | 7.4 | No | — | — | — | Yes | — |
| 5 | Adobe Customer Journey Analytics | 7.0 | No | — | No | — | — | — |
| 6 | Clootrack | 7.0 | No | — | — | — | Yes | — |
| 7 | Level AI Contact Center Analytics | 7.0 | No | — | — | — | Yes | — |
| 8 | Qualtrics | 6.8 | Free plan | $420/mo | Yes | — | — | — |
| 9 | CallMiner Eureka | 6.7 | No | — | — | — | Yes | — |
| 10 | Verint CX Analytics | 6.7 | No | — | — | — | Yes | Yes |
| 11 | Medallia | 6.6 | No | — | — | — | Yes | — |
| 12 | LivePerson Analytics Studio | 6.6 | No | — | — | — | Yes | Yes |
| 13 | QuestionPro | 6.6 | Free plan | $83/mo | Yes | 83 /user/mo | — | — |
| 14 | Chattermill | 6.5 | No | — | — | — | Yes | — |
| 15 | Checkbox Voice of Customer | 6.1 | No | $30/mo | No | 30 /user/mo | Yes | Yes |
| 16 | OpenText Contact Center Analytics | 5.9 | No | — | — | — | Yes | — |
| 17 | Sprinklr Service | 5.7 | No | — | No | — | — | — |
| 18 | Keatext | 5.6 | No | — | No | — | Yes | — |
| 19 | Thematic | 5.5 | No | $2083.33/mo | No | — | Yes | — |
| 20 | Woopra | 5.4 | No | $999/mo | No | — | — | — |
| 21 | NICE CXone | 5.4 | No | $0.25/mo | No | — | — | — |
| 22 | Orvera AI Voice of Customer | 5.0 | No | — | — | — | Yes | Yes |
| 23 | Unwrap | 4.6 | No | — | No | — | Yes | — |
| 24 | SentiSum | 4.5 | No | — | No | — | Yes | — |
Is your app on this list?
Numbered spots on this list can be sponsored. They are labelled, and the editorial order and scores never change for payment.
Questions about this list
Which customer experience analytics software is ranked first on Samsung Mobile US Press?
Fullstory is ranked #1 of 24 with a score of 9.6. Glassbox is second and InMoment third.
How many of these have a free plan?
3 of the 24 on this page publish a free plan on their own pricing pages.
Which is the cheapest paid option?
On this page, NICE CXone has the lowest first paid tier we found: $0.25/mo.
How is this list ranked?
Ranked mobile-first: a phone app alongside the web or desktop product, a free tier and the depth of its documentation. Paid placements never change a rank.