- Home
- Customer Experience Analytics Software
- Checkbox Voice of Customer
Checkbox Voice of Customer
Checkbox Voice of Customer · San Francisco, California, United States · founded 2002
What it is
Checkbox Voice of Customer collects and analyzes feedback from mobile apps, email, websites and other digital channels. It reports net promoter score, customer loyalty and customer satisfaction score, with sentiment, text, journey and interaction analytics. Surveys can be adapted with custom formatting, styling, domains and email servers. A REST API, webhooks and a listed Zapier connection support integrations and automation, while a Prolific integration is described for sourcing participants. Deployment choices include cloud, on-premises hosting and white-label software. Cloud data can be hosted in the US, Canada, Australia or EU. Security controls include respondent passwords, role-based access, single sign-on and Active Directory. Enterprise adds SAML SSO, full audit logs and agreements such as SLA, BAA and DPA. Solo costs $30 a month for one user and 120,000 responses yearly; Team is $100 monthly for five users and 300,000 responses; Business is $1,800 yearly for five users and 1,000,000 responses. Enterprise and On-Premises list unlimited annual responses.
For and against
For
- Collects feedback across apps, email and websites
- Includes sentiment and journey analysis
- REST API and webhooks support automation
- Cloud hosting offered in four regions
- Enterprise lists unlimited responses
Against
- No free plan
- Solo, Team and Business have response limits
- Business is billed annually
The verdict
Checkbox Voice of Customer covers feedback collection, analytics, branding, integrations and varied deployment models. Buyers should compare response allowances, support tiers and the listed paid plans against their audience size.
Who it suits
It suits freelancers, teams and organizations that need structured customer feedback analysis across several channels. On-premises, white-label and regional hosting options may fit larger or more controlled deployments.
Plans and prices
Solo
120,000 responses/yr · 1 user · unlimited surveys · all question types
Read 15 Oct 2026 · checkbox.com
Team
300,000 responses/yr · 5 users · unlimited surveys · all question types
Read 15 Oct 2026 · checkbox.com
Business
1,000,000 responses/yr · 5 users included · additional users for a fee · priority email support with 24-hour SLA
Read 15 Oct 2026 · checkbox.com
Enterprise
unlimited responses · SLA support · SAML SSO · custom domain
Read 15 Oct 2026 · checkbox.com
On-Premises
unlimited responses · deploy on your servers · complete data sovereignty · own domain and email server
Read 15 Oct 2026 · checkbox.com
On the record
- Analytics
- Its analytics include NPS, customer-satisfaction and loyalty measures plus predictive analysis and sentiment monitoring.checkbox.com · read 15 Oct 2026
- API availability
- Online API access requires a professional plan or higher, while on-premises installations have no stated API usage limits.apidocs.checkbox.com · read 15 Oct 2026
- API coverage
- API documentation covers contacts, groups, survey folders, surveys, responses, styles, invitations, files, settings, profiles and single sign-on.apidocs.checkbox.com · read 15 Oct 2026
- API format
- The public API is REST-based, uses JSON with OAuth and JWT authentication, and documents endpoints with programming-language examples.apidocs.checkbox.com · read 15 Oct 2026
- Branding
- Users can customize domains, email servers, logos, styling and other branded survey elements.checkbox.com · read 15 Oct 2026
- Campaign management
- Checkbox includes a campaign manager for targeted survey delivery through selected channels.checkbox.com · read 15 Oct 2026
- Collection channels
- It collects customer feedback across digital channels including mobile apps, email, and websites.checkbox.com · read 28 Sep 2026
- Company positioning
- LinkedIn describes the company as providing research-grade surveys with data sovereignty and control over sensitive data.linkedin.com · read 15 Oct 2026
- Company profile
- LinkedIn lists Checkbox as privately held, founded in 2002, headquartered in San Francisco and employing 2–10 people.linkedin.com · read 15 Oct 2026
- Compliance
- Checkbox states that its controls support requirements such as HIPAA and provides GDPR guidance describing controller and processor responsibilities.checkbox.com · read 15 Oct 2026
- Customer-journey analysis
- Checkbox analyzes survey feedback to identify trends and improvement opportunities across the customer journey.checkbox.com · read 15 Oct 2026
- Documentation
- The help center contains getting-started, survey creation, question-type, results, user, sharing, security and system-requirement guides.checkbox.com · read 15 Oct 2026
- Dynamic profiles
- Dynamic respondent profiles combine submitted forms, prior responses and attributes for personalization and conditional logic.checkbox.com · read 15 Oct 2026
- Encryption
- Hosted traffic uses TLS 1.2; encrypted backups are stored in Amazon S3, and encryption at rest can be enabled for on-premises and qualifying hosted plans.checkbox.com · read 15 Oct 2026
- Enterprise controls
- The Enterprise plan includes SAML SSO, full audit logs, and custom agreements such as SLA, BAA, and DPA.checkbox.com · read 28 Sep 2026
- GitHub availability
- Checkbox maintains a public GitHub repository describing the product as source-available and supporting SaaS, self-hosting and white-label deployment.github.com · read 15 Oct 2026
- Hosting
- Deployment options include cloud, on-premises hosting, and white-label software.checkbox.com · read 28 Sep 2026
- Integration
- Checkbox provides a REST API and webhooks for integrations and automations, and its features overview also lists Zapier.checkbox.com · read 28 Sep 2026
