Fullstory

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Score9.4

Rank#3 of 63

PriceFree

Free planYes

Free trialYes

Runs onAndroid, API, iOS, Web

Summary

Fullstory is a behavioral analytics platform for businesses studying customer experiences across websites, web apps, and mobile apps. Its tools include session replay, heatmaps, watched elements, tabbed browsing, and developer tools. Fullstory Analytics adds dashboards, journey maps, conversion funnels, user segments and cohorts, mobile analytics, guides and surveys, and sentiment signals. Fullcapture gathers behavior from web and mobile apps into a single stream processed on the server. Mobile replay rebuilds sessions from draw instructions rather than screenshots and supports iOS, Android, Flutter, React Native, and Cordova/Capacitor. Teams can add custom event data through webhooks and JavaScript or HTTP APIs. Privacy controls allow captured elements to be masked or excluded. A new account's 14-day trial includes up to 5,000 sessions, two weeks of replay and analytics retention, and 20 user seats. The FullstoryFree plan lists 30,000 sessions, 10 seats, and one-year session replay and product analytics retention; its price is not listed. When its monthly session limit is exceeded, no new sessions are captured until the next cycle or an upgrade.

Who it is for

Fullstory suits teams analyzing behavior across web and mobile products using replay, heatmaps, and journey analytics. Its privacy controls may also suit teams that need to mask or exclude captured elements.

What is good

Combines session replay, heatmaps, and journey maps
Mobile replay supports several frameworks
Custom event data can be added through APIs
Privacy controls can mask or exclude elements

What to know first

Trial lasts 14 days and includes up to 5,000 sessions
Free plan stops capturing new sessions after its monthly limit
Free plan price is not listed

Verdict

Fullstory offers several ways to examine digital behavior, including replay, analytics, and mobile session reconstruction. Check the trial limits and what happens when the free plan's monthly session limit is exceeded.

Fullstory plans and pricing

All plans

FullstoryFree Not published 30,000 sessions · 10 user seats · 5,000 server-side events · 1 year session replay retention · 1 year product analytics retention help.fullstory.com · 21 Sept 2026

Business Not published Deep product analytics · Qualitative insights · Heatmaps · Scroll Maps · Click Maps · Session Replay fullstory.com · 21 Sept 2026

Advanced Not published Trend discovery · Roadmap planning · Funnel analysis · Heatmaps · Scroll Maps · Click Maps fullstory.com · 21 Sept 2026

Enterprise Not published Predictive modeling · Data science and analytics · GenAI and LLM use cases · Heatmaps · Scroll Maps · Click Maps fullstory.com · 21 Sept 2026

FullstoryFree Free 30,000 sessions/month · 10 user seats · 5,000 server-side events/month · 1 year replay retention · 1 year product analytics retention help.fullstory.com · 30 Sept 2026

Business Not published Deep product analytics · qualitative insights · companies big and small fullstory.com · 30 Sept 2026

Compared on heatmap and session replay tools

Free plan: Yesfullstory.com

Facts

Session recordings: Yesfullstory.com · 21 Sept 2026
Rage-click detection: Yesfullstory.com · 21 Sept 2026
Mobile capture: Yesfullstory.com · 21 Sept 2026
What it does: Fullstory’s behavioral analytics platform helps businesses improve digital customer experiences across websites, web apps, and mobile apps.fullstory.com · 30 Sept 2026
Behavioral insights: The platform combines session replay, heatmaps, watched elements, tabbed browsing, and developer tools to analyze user behavior.fullstory.com · 30 Sept 2026
Analytics: Fullstory Analytics includes dashboards, journey maps, conversion funnels, user segments and cohorts, mobile analytics, session replay, heatmaps, guides and surveys, and sentiment signals.fullstory.com · 30 Sept 2026
Fullcapture: Fullcapture automatically collects and translates customer behavior on web and mobile apps, with behavioral data processed on the server in a single stream.fullstory.com · 30 Sept 2026
Mobile replay: Fullstory’s mobile product recreates sessions by capturing draw instructions rather than screenshots and supports iOS, Android, Flutter, React Native, and Cordova/Capacitor.fullstory.com · 30 Sept 2026
Mobile payload: The mobile SDK’s typical payload is about 100 KB per minute.fullstory.com · 30 Sept 2026
Integrations: Fullstory offers an ecosystem of out-of-the-box integrations and an open API.fullstory.com · 30 Sept 2026
Custom data: Custom event data can be added through Fullstory webhooks, JavaScript APIs, and HTTP APIs.fullstory.com · 30 Sept 2026
Data layer capture: Data Layer Capture ingests common data-layer attributes from platforms such as Adobe Analytics and Google Tag Manager.fullstory.com · 30 Sept 2026
Security certifications: Fullstory’s trust center lists SOC 2, SOC 3, ISO/IEC 27001, ISO/IEC 27701, ISO/IEC 42001:2023, ISO/IEC 27017:2015, ISO/IEC 27018:2019, CCPA, and GDPR.trust.fullstory.com · 30 Sept 2026
Privacy controls: The platform lets users selectively mask or exclude captured elements and supports both non-technical privacy rules and code-first controls.fullstory.com · 30 Sept 2026
Free-plan support: FullstoryFree users receive Community access, workshops, on-demand training, and other resources, while email support is available with paid plans.help.fullstory.com · 30 Sept 2026
Free-plan overage: When the FullstoryFree monthly session limit is exceeded, existing sessions remain accessible but no new sessions are captured until the next cycle or an upgrade.help.fullstory.com · 30 Sept 2026
Trial terms: A new account starts with a 14-day trial including up to 5,000 sessions, two weeks of replay and analytics retention, and 20 user seats.help.fullstory.com · 30 Sept 2026