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Verint CX Analytics
Melville, New York, USA
What it is
Verint CX Analytics is web-based software that uses AI to draw customer experience insights from interactions across channels. Its CX Intelligence analyzes voice and digital conversations involving human and AI agents. Exact Transcription Bot produces speaker-separated transcripts and metadata; Verint says its transcription accuracy exceeds 90%. Data Insights Bot accepts natural-language questions about interaction, experience, and workforce data, then surfaces trends, anomalies, and correlations. Voice of the Customer combines signals such as surveys, conversations, digital behavior, and transaction patterns to identify risks and opportunities. Genie Bot generates validated insights from interactions captured by Verint Speech Analytics and Calabrio Conversation Intelligence. The cloud solution has modular capabilities organizations can adopt at their own pace. Verint says its CX Automation Platform can run on existing infrastructure and integrate with any CCaaS, CRM, or AI model. Features may vary by configuration and can change. It is intended for organizations, business leaders, analysts, and IT developers working with contact-center behavioral data. Pricing is on request; the product page offers a demo and directs visitors to sales.
For and against
For
- Analyzes voice and digital conversations across human and AI agents.
- Transcription includes speaker separation and metadata.
- Natural-language queries surface trends, anomalies, and correlations.
- Combines surveys, conversations, digital behavior, and transaction patterns.
Against
- Pricing is available on request, not listed publicly.
- Features may vary by configuration and can change.
The verdict
Verint CX Analytics brings interaction analysis, transcription, and customer-signal insights together for contact-center use. Buyers need to contact sales for pricing and confirm which features are available in their configuration.
Who it suits
It suits organizations and contact-center leaders, analysts, or IT developers seeking to understand interaction patterns and customer experience signals. It is available on the web.
Plans and prices
Verint CX Analytics
Contact sales for a demo; no public price stated
Read 3 Oct 2026 · verint.com
On the record
- Company founded
- A Verint company fact sheet states that Verint was founded in 1994.verint.com · read 3 Oct 2026
- Company headquarters
- Verint lists its worldwide headquarters at 225 Broadhollow Road, Suite 130, Melville, New York 11747.verint.com · read 3 Oct 2026
- Company scale
- Verint says it is headquartered in Melville, New York, serves customers in more than 175 countries, and has about 4,000 dedicated professionals.verint.com · read 3 Oct 2026
- Deployment
- The brochure describes CX Analytics as part of Verint's cloud solutions and says its modular capabilities can be adopted at an organization's own pace.verint.com · read 3 Oct 2026
- Feature availability
- Verint says brochure features are subject to change and that not all functionality is available in all configurations.verint.com · read 3 Oct 2026
- GenAI insights
- Genie Bot generates validated insights from customer interactions captured by Verint Speech Analytics and Calabrio Conversation Intelligence.verint.com · read 3 Oct 2026
- Integrations
- Verint Integration Studio lists Salesforce, Microsoft, Workday, and ServiceNow as examples, and says it offers more than 500 connectors across 300 vendors.verint.com · read 3 Oct 2026
- Intended users
- Verint describes CX analytics as helping organizations, business leaders, analysts, and IT developers understand contact-center trends and anomalies.verint.com · read 3 Oct 2026
- Interaction analysis
- CX Intelligence analyzes voice and digital conversations across human and AI agents.verint.com · read 3 Oct 2026
- Natural-language insights
- Data Insights Bot lets users query interaction, experience, and workforce data in natural language and surfaces trends, anomalies, and correlations.verint.com · read 3 Oct 2026
- Natural-language queries
- Data Insights Bot lets users ask questions in natural language and surfaces trends, anomalies, and correlations across interaction, experience, and workforce data.verint.com · read 3 Oct 2026
- Omnichannel analysis
- CX Intelligence provides visibility into voice and digital conversations involving human and AI agents.verint.com · read 3 Oct 2026
- Pricing availability
- The product page offers a demo and directs visitors to contact sales; it does not state a price.verint.com · read 3 Oct 2026
- Purpose
- Verint CX Analytics uses AI to surface customer experience insights from interactions across channels to help improve customer experience, increase revenue, and lower costs.verint.com · read 3 Oct 2026
- Security
- Verint's cloud security page says recordings and databases are encrypted with AES 256 or better and data in transit with TLS 1.2 or better; it also lists PCI, GDPR, ISO, SOC 2, and HIPAA among standards its security practice follows.verint.com · read 3 Oct 2026
- Support
- Verint offers customer self-service support, live product support, a knowledge base, support tickets, documentation, and training through Verint Connect.verint.com · read 3 Oct 2026
- Target users
- The product is designed for organizations and their business leaders, analysts, and IT developers working with contact center behavioral data.verint.com · read 3 Oct 2026
- Transcription
- Exact Transcription Bot produces speaker-separated transcripts and metadata, and Verint states its transcription accuracy is above 90%.verint.com · read 3 Oct 2026
