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Quantum Metric
Quantum Metric · Monument, Colorado, USA · founded 2015
What it is
Quantum Metric is a digital analytics platform that captures customer experience data and helps teams investigate friction, errors, and their business impact. Teams can track events, examine conversion funnels, review session recordings, and use API access. Session replay allows teams to inspect customer sessions to see where people struggle. Its autocapture surfaces more than 60 behavioral and friction indicators and more than 300 audience and experience dimensions. Analytics span digital, product, experience, journey, and web activity, with heatmaps, monitoring, alerts, and opportunity analysis. Felix investigates behavioral, technical, and business signals and can monitor experiences to surface issues, opportunities, and impact. Listed integrations include Qualtrics, Salesforce Service Cloud, ServiceNow, Looker, Slack, Optimizely, Tealium, and Adobe Analytics; data can stream to Snowflake, BigQuery, Amazon S3, and Oracle. Quantum Metric reports SOC 2 and HITRUST attestations and ISO/IEC 27001 certification. Sensitive fields such as passwords and card details are blocked by default, with further pseudonymization and encryption options for certain personal data. Enterprise plans include onboarding, training, and ongoing consultation. Pricing is on request, with session limits set by agreement.
For and against
For
- Includes event tracking and conversion funnels.
- Session replay supports investigation of customer struggles.
- Data can stream to listed destinations.
- Enterprise plans include onboarding and training.
Against
- No free plan.
- Pricing is available on request.
- Some AI features are consumption limited.
- Session limits are set by agreement.
The verdict
Quantum Metric combines experience analytics, session replay, and tools for investigating friction and its business impact. Its enterprise focus and custom pricing mean buyers should clarify session limits and add-on needs.
Who it suits
Quantum Metric is aimed at enterprises deploying analytics across multiple digital properties, teams, and use cases. It may suit teams that need session replay, journey analysis, integrations, and customer experience data to investigate friction.
Plans and prices
Enterprise
Felix Agentic · Analytics · Journeys and interaction analysis · Session replay and AI summarization
Read 21 Sep 2026 · quantummetric.com
Quantum Metric
Enterprise analytics features · web, Android and iPhone/iPad support
Read 15 Oct 2026 · getapp.com
Enterprise custom plan
Session limits set by agreement · data collection continues beyond session limit · some AI features consumption-limited
Read 15 Oct 2026 · quantummetric.com
Enterprise plans
Custom pricing based on annual session volume, digital properties, product add-ons, and professional services · Session limits are set by agreement · Some AI features are consumption limited
Read 9 Oct 2026 · quantummetric.com
On the record
- AI
- Felix investigates behavioral, technical, and business signals and can monitor experiences to surface issues, opportunities, and business impact.quantummetric.com · read 9 Oct 2026
- Analytics features
- The platform includes digital, product, experience, journey, and web analytics, along with heatmaps, monitoring, alerts, and opportunity analysis.quantummetric.com · read 9 Oct 2026
- API access
- Yesquantummetric.com · read 21 Sep 2026
- Autocapture
- A one-time JavaScript tag or SDK automatically records hundreds of behavioral and technical signals without manual event tagging.quantummetric.com · read 15 Oct 2026
- Company founding
- LinkedIn lists Quantum Metric as founded in 2015 and headquartered in Colorado Springs, Colorado, with a 201–500 employee range.linkedin.com · read 15 Oct 2026
- Company legal name
- Crunchbase identifies the active for-profit company as Quantum Metric, Inc.crunchbase.com · read 15 Oct 2026
- Conversion funnels
- Yesquantummetric.com · read 21 Sep 2026
- Data export
- Quantum Metric says it can stream data to destinations including Snowflake, BigQuery, Amazon S3, and Oracle.quantummetric.com · read 9 Oct 2026
- Data streaming
- Behavioral, technical and business data can be streamed to Snowflake, BigQuery, Redshift, Databricks and other warehouses.quantummetric.com · read 15 Oct 2026
- Encryption
- Quantum Metric describes RSA-2048, AES-256, forward-secrecy TLS and customer-controlled private-key decryption for encrypted data.quantummetric.com · read 15 Oct 2026
- Event tracking
- Yesquantummetric.com · read 21 Sep 2026
- Felix Agentic
- Felix Agentic investigates funnel or feature drops using behavioral, friction and session context, then presents likely causes with supporting evidence.quantummetric.com · read 15 Oct 2026
- Funding
- Crunchbase News reported on January 7, 2021 that Quantum Metric raised a $200 million Series B led by Insight Partners at a valuation above $1 billion.news.crunchbase.com · read 15 Oct 2026
- Funnels and cohorts
- Users can build cohorts from automatically captured behaviors and inspect the related sessions, heatmaps and journey paths.quantummetric.com · read 15 Oct 2026
- Google Play app
- Felix Agentic is a Quantum Metric Android app for existing subscribers; its listing shows 1+ downloads and no displayed star rating or review count.play.google.com · read 15 Oct 2026
- Integrations
- The partner network lists integrations including Adobe Analytics, Salesforce Service Cloud, Qualtrics, ServiceNow, Optimizely, Tealium, Looker and Slack.quantummetric.com · read 15 Oct 2026
- Intended customers
- The pricing page describes plans for enterprises deploying the platform across multiple digital properties, teams, and use cases.quantummetric.com · read 9 Oct 2026
- Licence and hosting
- Quantum Metric IAM terms prohibit reverse engineering, copying, derivative works, sublicensing and competitive use, and the public pages reviewed describe a hosted service rather than self-hosting.iam.quantummetric.com · read 15 Oct 2026
