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On the recordRead 8 Oct 202624 facts
Orvera AI Voice of Customer
San Francisco, California, United States
Plans and prices
Scoped Orvera deployment
Priced on request
Scope and figure provided after a scoping call · channels, workflows, volume, integrations, languages, and governance shape the engagement
Read 8 Oct 2026 · orvera.ai
On the record
- Access and traceability
- Dashboards, verbatims, and exports are scoped by role, and themes and metrics link back to their source records.orvera.ai · read 8 Oct 2026
- Analysis
- It analyzes open-text feedback and sentiment, detects themes and drivers, and identifies friction across journeys, channels, workflows, and teams.orvera.ai · read 8 Oct 2026
- BPO support
- The product supports isolated tenancy for BPOs running multiple clients.orvera.ai · read 8 Oct 2026
- Dashboards
- The product provides an executive CX dashboard with governed access, auditability, and enterprise reporting.orvera.ai · read 8 Oct 2026
- Deployment
- Orvera says it builds, deploys, and runs the program, with a live VoC program typically available in 2 to 3 weeks; timing depends on the number of sources and integrations.orvera.ai · read 8 Oct 2026
- Feedback channels
- It works with feedback from post-call, post-chat, email, SMS, web, app, and branch channels.orvera.ai · read 8 Oct 2026
- Feedback sources
- It brings together feedback from post-call, post-chat, email, SMS, web, app, and branch channels.orvera.ai · read 8 Oct 2026
- Inputs
- Orvera says it can connect surveys, support tickets, call transcripts, chats, app reviews, and social feedback already being collected.orvera.ai · read 8 Oct 2026
- Integrations
- Orvera lists more than 500 integrations across contact center and telephony, CRM, helpdesk and ITSM, scheduling, billing, and analytics systems.orvera.ai · read 8 Oct 2026
- Intended users
- The product is presented for enterprise CX and operations leaders who need a shared view of customer experience across channels, journeys, teams, and service programs.orvera.ai · read 8 Oct 2026
- Interaction context
- Feedback can be linked to resolution status, escalations, repeat contacts, and handoff history.orvera.ai · read 8 Oct 2026
- Maker
- The About page says Orvera AI started in 2024 and is headquartered in San Francisco.orvera.ai · read 8 Oct 2026
- Named integrations
- The integrations page names Amazon Connect, Genesys, HubSpot, Dynamics 365, monday.com, NICE, Pipedrive, Salesforce, Slack, Zapier, and Zoho.orvera.ai · read 8 Oct 2026
- Operational actions
- Findings can be routed to responsible teams and used to guide workflow, routing, handoff, and coaching changes.orvera.ai · read 8 Oct 2026
- Personal data
- The product page says personal details are detected and redacted before feedback analysis begins.orvera.ai · read 8 Oct 2026
- Pricing
- The pricing page describes custom deployment scoping based on channels and volume, workflows, integrations, languages, governance, and the human-agent layer; it does not state a price or named plan.orvera.ai · read 8 Oct 2026
- Product
- Orvera AI Voice of Customer is a customer experience intelligence layer that brings survey responses, NPS, CSAT, complaints, and open-text feedback together with the interactions behind them.orvera.ai · read 8 Oct 2026
- Reporting
- The product provides an executive CX dashboard with governed access, auditability, and enterprise reporting.orvera.ai · read 8 Oct 2026
