ASAPP CXP

Plans and prices

Every plan, in full

On the record

AI agent

GenerativeAgent autonomously handles customer interactions over voice or chat and can involve a human when needed.asapp.com · read 7 Oct 2026

Build and test

CXP includes drag-and-drop orchestration, API connectors, and simulation for building and testing agents before launch.asapp.com · read 7 Oct 2026

Company founding

ASAPP says its founder established the company in June 2015 to build AI specifically for customer service.asapp.com · read 7 Oct 2026

Data handling

ASAPP says it applies zero data retention and redacts PII before storage, and that customer data is not used to train models for other companies.asapp.com · read 7 Oct 2026

Human collaboration

The Human-in-the-Loop Agent workflow lets human agents guide AI interactions without transferring the customer.asapp.com · read 7 Oct 2026

Integrations

The platform connects to voice and web chat channels and enterprise systems including CCaaS, CRM, ERP, ticketing, and data platforms, using APIs, a Web SDK, MCP/A2A, and prebuilt connectors.asapp.com · read 7 Oct 2026

Intended users

ASAPP describes CXP as purpose-built for enterprise customer service teams.asapp.com · read 7 Oct 2026

Interaction intelligence

CXP structures interaction history into a governed customer record with intents, steps, systems touched, outcomes, approvals, and timestamps.asapp.com · read 7 Oct 2026

Security

ASAPP lists SOC 2 Type II and PCI DSS audits and describes multi-factor authentication, SSO, intrusion monitoring, vulnerability management, and third-party penetration tests.asapp.com · read 7 Oct 2026

Support and buying

ASAPP invites prospective customers to book a demo with its customer experience AI experts and offers a proof of value before commitment.asapp.com · read 7 Oct 2026

Trust certifications

ASAPP’s Trust Center lists SOC 2 Type 2, PCI DSS v4.0.1, HITRUST, CCPA, HIPAA, and GDPR.trust.asapp.com · read 7 Oct 2026

What it does

ASAPP CXP unites customer interactions, enterprise systems, and data to resolve customer issues across voice and digital channels.asapp.com · read 7 Oct 2026

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