Stept
What it is
Stept is an open-source customer-support platform with a shared inbox, AI agent, help center, product tours, and automation. Its agent reads company documents, answers from a knowledge base, guides visitors through interfaces, and can act on pages after explicit opt-in. Sensitive tools can require human approval, password fields are blocked, and actions are capped per run. Knowledge sources can be crawled, uploaded, or synced and re-indexed on schedule. The shared inbox includes assignment, snoozing, tags, notes, resolution, SLAs, saved views, macros, and collaboration. Channels include email, Slack, Telegram, WhatsApp, Messenger, Instagram, LINE, web widget, and API. Self-hosting is MIT-licensed, supports Postgres or SQLite, offline operation with a mock provider, and unlimited seats. Self-hosted is free forever; Cloud lists $19 per seat/month and Business $49 per seat/month, though both prices are marked upcoming while Cloud is free during early access.
For and against
For
- Free MIT-licensed self-hosted option
- Unlimited seats in self-hosted deployment
- Knowledge sources can sync and re-index
- Human approval controls for sensitive tools
- Supports many channels and model providers
Against
- Cloud pricing is marked upcoming
- Cloud is free during early access
- Self-hosting requires customer-managed deployment
- Cloud and Business limits differ by plan
The verdict
Stept combines AI support, inbox management, knowledge tools, tours, and automation across many channels. Self-hosting offers the clearest stated terms, while cloud buyers should note the early-access and upcoming-pricing status.
Who it suits
Stept suits support teams wanting knowledge-based AI, human handoff, multichannel messaging, and shared inbox workflows. It also fits organizations choosing between unlimited-seat self-hosting and managed cloud options.
Plans and prices
Self-hosted
Every channel · unlimited seats · AI agent with your own model key · knowledge base, RAG & help center
Read 11 Oct 2026 · stepped.ai
Cloud
Everything in self-hosted · 500 AI resolutions / month · managed Postgres & nightly backups · automatic updates
Read 11 Oct 2026 · stepped.ai
Business
Everything in Cloud · 2,000 AI resolutions / month · custom roles & audit log · SLA management & working hours
Read 11 Oct 2026 · stepped.ai
On the record
- Agent safeguards
- Sensitive tools can require human approval, password fields are off-limits and actions are capped per run.stepped.ai · read 11 Oct 2026
- Agent setup
- Teams can choose the model, write the agent persona and set each tool to run automatically, require approval or remain off.stepped.ai · read 11 Oct 2026
- AI agent
- The AI agent reads a company’s documents, guides visitors through its interface and can act on a page with the visitor’s explicit opt-in.stepped.ai · read 11 Oct 2026
- AI bot generation
- Yesstepped.ai · read 22 Sep 2026
- Automation and reporting
- Stept lists rules, macros, campaigns, SLAs, webhooks and analytics for volume, resolution rate, CSAT and AI deflection.stepped.ai · read 11 Oct 2026
- Cloud pricing status
- The pricing page says Stept Cloud is free during early access and that the displayed Cloud and Business prices are upcoming pricing.stepped.ai · read 11 Oct 2026
- Data location
- Stept says self-hosted data stays in the customer’s own database and Cloud workspaces run on EU infrastructure; it says conversations are not used to train anything.stepped.ai · read 11 Oct 2026
- Deployment channels
- multichannelstepped.ai · read 22 Sep 2026
- Human handoff
- Yesstepped.ai · read 22 Sep 2026
- Integrations
- Listed channels include email, Slack, Telegram, WhatsApp, Messenger, Instagram, LINE, a web widget and API; knowledge sources include Notion, Confluence, Google Drive, Zendesk, GitHub and Microsoft 365.stepped.ai · read 11 Oct 2026
- Knowledge base
- Knowledge sources can be crawled, uploaded or synced, then re-indexed on a schedule with disappeared pages pruned.stepped.ai · read 11 Oct 2026
- Models
- The site lists OpenAI, Anthropic, Google, Ollama and OpenAI-compatible endpoints as supported model options.stepped.ai · read 11 Oct 2026
- Included conversations
- 500stepped.ai · read 22 Sep 2026
- Product
- Stept describes itself as an open-source customer-support platform with a shared inbox, AI agent, help center, product tours and automation.stepped.ai · read 11 Oct 2026
- Product tours
- The Chrome extension records product flows, and tour steps are described as self-healing when page markup changes.stepped.ai · read 11 Oct 2026
- Security
- The site lists role-based access control with custom roles, an audit log, scoped API keys and encrypted provider secrets.stepped.ai · read 11 Oct 2026
- Self-hosting
- The self-hosted version is MIT-licensed, can use Postgres or SQLite, supports offline operation with a mock AI provider and has no seat caps.stepped.ai · read 11 Oct 2026
- Shared inbox
- The inbox supports assignment, snoozing, tags, notes, resolution, SLAs, saved views, macros and real-time team collaboration.stepped.ai · read 11 Oct 2026
