On the recordRead 11 Oct 202612 facts
Osewa
Plans and prices
Pro
$59a month, billed yearly
2,000 AI credits per agent / month · 20 AI actions per project · unlimited tickets & conversations · read-only seats $19/month
Read 11 Oct 2026 · osewa.ai
Enterprise
Priced on request
7,500 AI credits per agent / month · unlimited AI actions per project · read-only seats $39/month · dedicated US or EU instance option
Read 11 Oct 2026 · osewa.ai
On the record
- AI actions
- Teams can define AI actions using HTTP endpoints or MCP servers, with human approval by default and per-action opt-in for auto-execution.osewa.ai · read 11 Oct 2026
- AI data handling
- Osewa says its AI model providers are configured not to use customer content to train or improve their models.osewa.ai · read 11 Oct 2026
- AI support
- Its AI agents triage tickets, search knowledge bases and source code, and draft responses with source references.osewa.ai · read 11 Oct 2026
- Channels
- The unified inbox supports email, Slack, Microsoft Teams, a live chat widget, a customer portal, WhatsApp, and Telegram.osewa.ai · read 11 Oct 2026
- Compliance
- The enterprise page lists SOC 2 Type 1 as in progress and GDPR DPA plus data protection.osewa.ai · read 11 Oct 2026
- CRM integrations
- Enterprise includes Salesforce, HubSpot, and Dynamics 365 integrations for automatic customer onboarding.osewa.ai · read 11 Oct 2026
- Hosting and residency
- Osewa says it processes and stores personal information in US data centers; Enterprise customers can opt for a dedicated US or EU instance.osewa.ai · read 11 Oct 2026
- Limits
- Pro includes 20 AI actions per project, while Enterprise includes unlimited AI actions per project.osewa.ai · read 11 Oct 2026
- Product
- Osewa describes itself as an AI-native omnichannel customer-support platform.osewa.ai · read 11 Oct 2026
- Security
- Osewa says it enforces tenant isolation beneath product features and offers audit trails, role-based access, and passkeys.osewa.ai · read 11 Oct 2026
- Support
- Pro includes email support with a 24-hour response, while Enterprise includes Slack Connect support with a four-hour business-hour response and dedicated onboarding.osewa.ai · read 11 Oct 2026
- Ticket operations
- The platform tracks SLA response and resolution times, detects breaches, and supports escalation policies and on-call schedules.osewa.ai · read 11 Oct 2026
