Microsoft Dynamics 365 Sales
by Microsoft Dynamics 365 Sales Free trial AndroidiPhone & iPadWebAPI
- Home
- Customer Service
- Support Analytics
Best Support Analytics 2026
Facts read 20 Sep 2026 – 15 Oct 2026
The standings: top 10
| Name | In a line | Record score | Price from | Try it free | Runs on | Facts read |
|---|---|---|---|---|---|---|
| 01 Microsoft Dynamics 365 Sales | 5.4 | — | Free trial | Android, iPhone & iPad, Web, API | 7 Oct 2026 | |
| 02 Intercom | Intercom suits businesses that need to manage customer conversations across a website, app, or product, with both automated answers and agent handoff. | 5.3 | $19 a month, billed yearly | Free trial | Android, iPhone & iPad, Web | 27 Sep 2026 |
| 03 Zoho Analytics | Zoho Analytics suits teams that need to combine data sources, build visualizations, and distribute reports. | 5.0 | Free plan | Free plan | Self-hosted | 28 Sep 2026 |
| 04 Freshdesk | Freshdesk suits service teams managing customer requests across multiple channels. | 4.9 | $19 a month, billed yearly | Free plan | API | 27 Sep 2026 |
| 05 GoTo Contact Center | GoTo Contact Center suits teams handling inbound and outbound calls alongside digital channels. | 4.8 | $29.95 a month | — | Android, iPhone & iPad, Web, Windows | 15 Oct 2026 |
| 06 Chatdrill | 4.4 | $35 a month | Free plan | Web | 23 Sep 2026 | |
| 07 Five9 Interaction Analytics | This suits enterprise, mid-market and SMB contact centers seeking conversation analytics, compliance support and quality-management workflows. | 4.1 | $119 usage-based | — | Web, API | 5 Oct 2026 |
| 08 Sympoq | 4.1 | €49 a month | Free plan | API | 21 Sep 2026 | |
| 09 Sprinklr Service | 3.7 | — | — | Web, API | 12 Oct 2026 | |
| 10 Thematic | 3.7 | $25,000 a year | — | Web, API | 3 Oct 2026 |
02
Intercom
Intercom suits businesses that need to manage customer conversations across a website, app, or product, with both automated answers and agent handoff.
AndroidiPhone & iPadWeb Record5.3 Visit
03
Zoho Analytics
Zoho Analytics suits teams that need to combine data sources, build visualizations, and distribute reports.
Self-hosted Record5.0 Visit
04
Freshdesk
Freshdesk suits service teams managing customer requests across multiple channels.
API Record4.9 Visit
05
GoTo Contact Center
GoTo Contact Center suits teams handling inbound and outbound calls alongside digital channels.
AndroidiPhone & iPadWeb+4 Record4.8 Visit
7
Five9 Interaction Analytics
WebAPI $119 usage-based Record4.1 Visit This suits enterprise, mid-market and SMB contact centers seeking conversation analytics, compliance support and quality-management workflows.
11
CallMiner Eureka
WebAPI — Record3.6 Visit Eureka is aimed at organizations seeking to analyze customer conversations and support agent performance.
12
Level AI Contact Center Analytics
WebAPI — Record3.6 Visit The analytics platform is intended for contact center leaders, operations teams, product teams, and compliance stakeholders who need reporting across conversations and…
14
ASAPP Interaction Intelligence
— Record3.5 Visit ASAPP presents CXP for enterprise customer experience operations and large contact centers.
15
Verint Interaction Analytics
— Record3.5 Visit Verint identifies contact centers, customer experience teams, compliance officers, quality assurance teams, and sales and support managers as users of interaction…
More in Customer Service
Chatbot Builders 257Knowledge base software 138Call Center Software 122Help desk software 101Live chat software 94Online Reputation Management Software 61Customer Feedback Software 59AI Customer Service Agents 56Customer Self-Service Software 46Call Center Speech Analytics Software 37Customer Community Software 37Omnichannel Contact Center Software 36Customer Experience Management Software 34Social Customer Service Software 34WhatsApp Customer Service Software 34Contact Center Analytics Software 30Customer Service Voicebots 30RCS Business Messaging Software 29