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Ranked on the record · 25 apps

Best Support Analytics 2026

Every product here is ranked by Samsung Mobile US Press's record score: what its maker publishes about it, where it runs (Android first), whether it is free to try, and how recently the facts were read.

01

Intercom

by Intercom

Intercom suits businesses that need to manage customer conversations across a website, app, or product, with both automated answers and agent handoff.

Free trial From $19 a month, billed yearly AndroidiPhone & iPadWeb
Record5.5 Visit site The record
03

Zoho Analytics

Zoho Analytics suits teams that need to combine data sources, build visualizations, and distribute reports.

Self-hosted
Record5.1 Visit
04

Freshdesk

Freshdesk suits service teams managing customer requests across multiple channels.

API
Record5.0 Visit
05

GoTo Contact Center

GoTo Contact Center suits teams handling inbound and outbound calls alongside digital channels.

AndroidiPhone & iPadWeb+4
Record4.8 Visit
6
Chatdrill
Web $35 a month Record4.5 Visit
7
Five9 Interaction Analytics

This suits enterprise, mid-market and SMB contact centers seeking conversation analytics, compliance support and quality-management workflows.

WebAPI $119 usage-based Record4.2 Visit
8
Sympoq
API €49 a month Record4.2 Visit
9
CallMiner Eureka

Eureka is aimed at organizations seeking to analyze customer conversations and support agent performance.

WebAPI — Record3.7 Visit
10
Level AI Contact Center Analytics

The analytics platform is intended for contact center leaders, operations teams, product teams, and compliance stakeholders who need reporting across conversations and…

WebAPI — Record3.7 Visit
11
Observe.AI Conversation Intelligence
Web — Record3.7 Visit
12
Sprinklr Service
WebAPI — Record3.7 Visit
13
Thematic
WebAPI $25,000 a year Record3.7 Visit
14
ASAPP Interaction Intelligence

ASAPP presents CXP for enterprise customer experience operations and large contact centers.

— Record3.5 Visit
15
NICE CXone
Web $110 a month Record3.5 Visit
16
Salesforce Service Cloud
API $25 a month, billed yearly Record3.5 Visit
17
Verint Interaction Analytics

Verint identifies contact centers, customer experience teams, compliance officers, quality assurance teams, and sales and support managers as users of interaction…

— Record3.5 Visit
18
Squaretalk Contact Center Analytics
Windows $25 a month, billed yearly Record3.1 Visit
19
Zendesk Explore
Web $19 a month, billed yearly Record3.1 Visit
20
Querri
Web Free plan Record2.9 Visit
21
Atlas by Nomic
Web Free plan Record2.8 Visit
22
Bird Inbox Analytics
Web Free plan Record2.8 Visit
23
Qvasa SLA Management
Web Free plan Record2.8 Visit
24
OpenText Contact Center Analytics
Web — Record2.5 Visit
25
Talkdesk Interaction & Quality Analytics
Web — Record2.4 Visit

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