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Octopus ITSM
Montreal, Quebec, Canada
What it is
Octopus ITSM is a preconfigured platform for automating and managing internal services across ITSM, facilities management, and enterprise service management. Its workflows cover incidents, service requests, problems, changes, backlogs, and approvals, with configurable steps, automatic escalation, and approval automation. A configurable self-service portal offers dynamic forms, a service catalog, and an integrated knowledge base. Asset tools include a CMDB and IT asset and license management, alongside real-time dashboards, custom reports, and SLA/XLA tracking. The platform also lists AI classification and intelligent recommendations. Its optional paid AI Assistant can configure the environment through conversation, analyze data, surface improvement opportunities, and help draft communications. Integrations include an open REST API, webhooks, native connectors, Microsoft 365/Teams, an email gateway, and an extensions marketplace. Security features include role-based access, an audit trail, Active Directory/SSO, and Canadian data hosting. Cloud hosting is in Québec; the service states SOC 2 Type 2 certification and Law 25 compliance. The Per active user plan costs $95 a month, with the AI Assistant excluded.
For and against
For
- Covers incident, change, problem, and approval management.
- Includes CMDB and IT asset and license management.
- Self-service portal includes a catalog and knowledge base.
- SOC 2 Type 2 and Law 25 compliance are stated.
- Supports Microsoft 365/Teams and an open REST API.
Against
- No free plan is listed.
- Per-active-user plan costs $95 a month.
- AI Assistant is an optional paid add-on.
- Implementation and training are separately priced services.
The verdict
Octopus ITSM brings service workflows, asset management, self-service, and reporting into a preconfigured platform. Buyers should account for its per-user price and separate charges for the AI Assistant, implementation, and training.
Who it suits
Octopus ITSM is intended for healthcare, education, municipalities, public-sector organizations, and small and medium-sized businesses managing internal services. It may suit teams that need incident, asset, self-service, and approval workflows in one platform.
Plans and prices
Per active user
Active technicians and agents; all modules except AI Assistant; technical support; unlimited end-user web portal
Read 4 Oct 2026 · octopus-itsm.com
Large scale deployments
More than 25 stakeholders; progressive pricing starting at the 11th user
Read 4 Oct 2026 · octopus-itsm.com
On the record
- AI assistant
- The AI Assistant can configure the environment through conversation, identify improvement opportunities, analyze data, and help draft communications; it is an optional paid add-on.octopus-itsm.com · read 4 Oct 2026
- Assets and reporting
- Listed capabilities include a CMDB, IT asset and license management, real-time dashboards, custom reports, and SLA/XLA tracking.octopus-itsm.com · read 4 Oct 2026
- Automation
- The product lists configurable workflows, automatic escalation, approval automation, AI classification, and intelligent recommendations.octopus-itsm.com · read 4 Oct 2026
- Company history
- The company’s about page dates Octopus’s beginnings to 2005 and identifies Montréal as its base.octopus-itsm.com · read 4 Oct 2026
- Core workflows
- Its ITSM features include incident, service request, problem, change, backlog, and approval management.octopus-itsm.com · read 4 Oct 2026
- Hosting and compliance
- The pricing page says cloud hosting is in Québec, SOC 2 Type 2 certified, and compliant with Law 25.octopus-itsm.com · read 4 Oct 2026
- Integrations
- The product page lists an open REST API, webhooks, native connectors, Microsoft 365/Teams integration, an email gateway, and an extensions marketplace.octopus-itsm.com · read 4 Oct 2026
- Intended users
- The maker describes use by healthcare, education, municipalities, public-sector organizations, and small and medium-sized businesses.octopus-itsm.com · read 4 Oct 2026
- Pricing limits
- The standard subscription excludes the AI Assistant, and implementation and training are separately priced professional services.octopus-itsm.com · read 4 Oct 2026
- Product scope
- Octopus is a preconfigured ITSM, CMMS, and ESM solution for automating and managing internal services.octopus-itsm.com · read 4 Oct 2026
- Security
- The feature list states full audit trail, role-based access control, Canadian data hosting, SOC 2 Type 2, and Active Directory/SSO integration.octopus-itsm.com · read 4 Oct 2026
- Self-service
- It offers a configurable self-service portal, dynamic forms, a service catalog, and an integrated knowledge base.octopus-itsm.com · read 4 Oct 2026
- Support
- The subscription includes local French-language technical support, regular updates, and technical assistance.octopus-itsm.com · read 4 Oct 2026
