- Home
- Configuration Management Database
- Infraon ITSM
On the recordRead 5 Oct 202613 facts
Infraon ITSM
Bengaluru, India
Plans and prices
Essential
$19a month
Incident Management · Email to Incident · Self-Service Portal · Standard SLA Management
Read 5 Oct 2026 · infraon.io
Standard
$47a month
All Essential features · Request Management · Multiple SLA Profiles · Marketplace Access for 3rd Party Integrations
Read 5 Oct 2026 · infraon.io
Professional
$57a month
All Standard features · Problem Management · Release Management · Change Management
Read 5 Oct 2026 · infraon.io
Enterprise
Priced on request
For organizations focusing on end-to-end Asset and IT Service Management · Bulk discount · 24/7 support · Customizations
Read 5 Oct 2026 · infraon.io
On the record
- AI ticketing
- The product says it converts 96% of support emails into fully formed, correctly routed tickets automatically.infraon.io · read 5 Oct 2026
- Asset visibility
- The product tracks cloud resources, endpoints, software assets, and service dependencies through a centralized CMDB.infraon.io · read 5 Oct 2026
- Change management
- Change workflows support risk-based approvals and CAB reviews, and can flag overlapping changes.infraon.io · read 5 Oct 2026
- Deployment
- Infraon ITSM supports cloud, full on-premise, and hybrid deployment options.infraon.io · read 5 Oct 2026
- Incident routing
- It offers GenAI-led ticket routing, automated escalation, and live asset tracking for incident resolution.infraon.io · read 5 Oct 2026
- Integrations
- Infraon lists integrations including Nagios, Zabbix, SolarWinds, Slack, Microsoft Teams, AWS, Azure, GCP, Active Directory, and LDAP, with REST APIs and more than 100 third-party connectors.infraon.io · read 5 Oct 2026
- Intended users
- Infraon describes its ITSM product as a fit for SaaS teams managing rising ticket volumes, requests, product issues, changes, and SLA commitments.infraon.io · read 5 Oct 2026
- Purpose
- Infraon ITSM provides service management for incidents, requests, changes, assets, and self-service in one platform.infraon.io · read 5 Oct 2026
- Security and compliance
- The product page describes SOC 2, GDPR, ISO 27001, and ITIL 4 as included certifications or standards, and says it logs actions and provides audit trails.infraon.io · read 5 Oct 2026
- Self-service
- Its self-service portal includes AI-supported search for knowledge articles and guided solutions.infraon.io · read 5 Oct 2026
- Support
- The pricing page lists 24/7 support for the Enterprise plan.infraon.io · read 5 Oct 2026
- Trial
- The product page offers a 14-day free trial with full platform access and no credit card required.infraon.io · read 5 Oct 2026
