Best IT Problem Management Software 2026

OTRS runs help desk and IT service management with queued tickets and a request interface.

ITSM software with 15 certified ITIL practices, AI task automation and configurable low-code workflows.

ServiceCore combines ITSM and ESM with multichannel queues, problem management, CMDB and visual automation.

Proactivanet ITSM is intended for service desks, IT managers, system administrators, cybersecurity teams, and organizations across several listed sectors.

ITSM software linking incidents, requests, problems, changes, a service catalog, CMDB and knowledge base.

AI-enhanced ITSM platform connecting incidents, requests, changes, assets and workflows.

IT service management software with escalation rules for web and mobile.

Enterprise service management software with service catalogs and workflow automation for web and mobile.

OpenText Service Management offers service catalogs and workflow automation for IT and non-IT departments.

Self-hosted Windows ITSM software with root-cause analysis, incident links, workarounds and permanent-fix tracking.