Best IT Problem Management Software in 2026
Updated
36 IT problem management software ranked on what their makers publish — plans and prices, free tiers, platforms and the facts on their own pages.
36ranked
1free plans on this page
$15/molowest paid tier
4 Oct 2026last checked
Recognised 40% · Phone app 26% · Documented 20% · Free plan 14% of the score
- 26 Agentforce IT Service No phone app RecognisedPhone appDocumentedFree plan 6.4$15/mo Root-cause analysis: YesKnown-error database: YesWorkaround tracking: Yes
- 27 SymphonyAI IT Service Management No phone app RecognisedPhone appDocumentedFree plan 6.2
- 28 FreeITSM No phone app RecognisedPhone appDocumentedFree plan 6.2Free
- 29 Alemba Service Manager No phone app RecognisedPhone appDocumentedFree plan 5.8
- 30 EasyVista Service Manager No phone app RecognisedPhone appDocumentedFree plan 5.7
- 31 USU IT Service Management No phone app RecognisedPhone appDocumentedFree plan 5.4
- 32 ServiceCore No phone app RecognisedPhone appDocumentedFree plan 5.2
- 33 Mint Service Desk No phone app RecognisedPhone appDocumentedFree plan 5.2 Workaround tracking: Yes
- 34 OTRS No phone app RecognisedPhone appDocumentedFree plan 4.7
- 35 Znuny No phone app RecognisedPhone appDocumentedFree plan 4.7
- 36 Gfacility No phone app RecognisedPhone appDocumentedFree plan 4.5
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