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Infronest Problem Management
The About page lists headquarters in Gurugram, Haryana, India.
What it is
Infronest Problem Management helps enterprises, managed service providers, and technology organisations investigate recurring incidents and track their causes through resolution. A problem can link to multiple related incidents and an affected asset. Teams record root-cause analysis, workarounds, permanent fixes, and known errors as the problem moves through New, Investigating, Root Cause Identified, Known Error, Resolved, and Closed. Priority and impact each have four levels. Known errors and their workarounds can be shared through a dedicated database endpoint, while internal comments keep investigation notes with the team. A related change can point back to the problem, connecting its analysis with approval, implementation, and rollback plans. The service lists Android, iOS, Linux, macOS, Windows, and web access, plus API and self-hosted options. Pricing is listed from ₹850/user/mo, with a 14-day trial for Starter and Professional and no credit card required. Listed plans are billed at ₹29,999/mo for Starter, ₹49,999/mo for Professional, and starting at ₹94,999/mo for Enterprise; Enterprise pricing is scoped to team size and requirements.
For and against
For
- Links problems to incidents and affected assets
- Tracks root causes, workarounds, and permanent fixes
- Connects problems with change approval and rollback plans
- Offers a 14-day trial without a credit card
Against
- No free plan is listed
- External compliance certification is not yet in place
- Starter and Professional have fixed monthly plan prices
The verdict
Infronest Problem Management brings investigation, known-error tracking, and change linkage into one workflow. Buyers should note that the company says its security controls are internally verified and ISO 27001 aligned, but it has no external compliance certification yet.
Who it suits
It suits teams that need to connect recurring incidents to root-cause analysis, known errors, and change records. Infronest describes its primary audience as enterprises, managed service providers, and technology organisations.
Plans and prices
Starter
10 IT agents · unlimited employees · up to 100 assets · up to 10 servers
Read 29 Sep 2026 · infronest.com
Professional
25 IT agents · unlimited employees · up to 500 assets · up to 50 servers
Read 29 Sep 2026 · infronest.com
Enterprise
Unlimited IT agents · unlimited employees · unlimited servers · 100 GB storage + custom retention
Read 29 Sep 2026 · infronest.com
On the record
- Audience
- Infronest describes its primary audience as enterprises, managed service providers, and technology organisations.infronest.com · read 29 Sep 2026
- Change linkage
- A change can reference the problem it resolves, linking the RCA to Change Management approval, implementation, and rollback plans.infronest.com · read 29 Sep 2026
- Comments
- Problem comments can be marked internal to keep investigation notes with the team.infronest.com · read 29 Sep 2026
- Compliance status
- Infronest says its security controls are internally verified and ISO 27001 aligned, while also stating it has no external compliance certification yet.infronest.com · read 29 Sep 2026
- Incident and asset links
- A problem can link to many related incidents and a specific affected asset.infronest.com · read 29 Sep 2026
- Known errors
- Known errors with documented workarounds are exposed through a dedicated known-errors database endpoint.infronest.com · read 29 Sep 2026
- Prioritization
- Problems track priority as Critical, High, Medium, or Low and impact as Enterprise-wide, High, Medium, or Low.infronest.com · read 29 Sep 2026
- Problem workflow
- Problems move through New, Investigating, Root Cause Identified, Known Error, Resolved, and Closed.infronest.com · read 29 Sep 2026
- Purpose
- Problem Management finds root causes behind recurring incidents and records the RCA, workaround, permanent resolution, and known errors.infronest.com · read 29 Sep 2026
- Security
- The Trust Center says data is encrypted in transit and at rest, uses tenant isolation, and has server-enforced TOTP two-factor authentication for privileged roles.infronest.com · read 29 Sep 2026
- Support
- Starter includes email support with a standard 24-hour response SLA; Professional includes priority support with a four-hour response.infronest.com · read 29 Sep 2026
- Trial
- Starter and Professional have a 14-day free trial, and the pricing page says no credit card is required.infronest.com · read 29 Sep 2026
