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Vivantio
Vivantio · Boston, Massachusetts, United States; product and engineering in Bristol, United Kingdom · founded 2003
What it is
Vivantio is a service management platform for IT, customer service, HR, facilities, and other service teams. Its IT service management capabilities cover incident, problem, change, and service request management aligned with ITIL 4. No-code workflows can trigger actions across tickets, approvals, notifications, and escalations. A configurable branded portal lets users find answers, report incidents, and submit requests from any device. Asset and configuration-item records are tracked throughout their lifecycle and linked to tickets and changes. FLEXBridge offers more than 600 built-in integrations, including Microsoft Teams, Slack, Azure Active Directory, Jira, and Tableau; every price point includes full API access. Vivantio offers SaaS and can provide on-premise deployment when regulatory requirements call for it. Listed security credentials include HIPAA, SOC 2, ISO 27001, and Cyber Essentials+. Its data-processing addendum states that customer data is encrypted at rest with AES-256 and hosted on Microsoft Azure infrastructure. Pricing starts at $49 a month per agent, billed annually, and there is no free plan. Listed support includes dedicated onboarding, a customer success manager, and US and UK technical support.
For and against
For
- ITIL 4-aligned incident, problem, change, and request management
- No-code workflow automation
- More than 600 built-in integrations
- Full API access at every price point
Against
- No free plan
- Starting price is $49 a month per agent, billed annually
- Enterprise pricing applies to teams of 500 or more agents
The verdict
Vivantio combines service management across departments with workflow automation, asset tracking, and a self-service portal. Teams should confirm licensing and deployment requirements, particularly when considering the annual per-agent price or on-premise delivery.
Who it suits
Vivantio may suit IT and non-IT service teams seeking shared request, workflow, asset, and portal capabilities. The company also offers on-premise deployment for regulatory requirements.
Plans and prices
Vivantio
All features included · ITSM, AI, automation, CRM, assets and reporting · Self-service portal and knowledge management · 600+ integrations and full API access
Read 20 Sep 2026 · vivantio.com
Vivantio Platform
all features · 600+ integrations · full API · end users free
Read 15 Oct 2026 · vivantio.com
End users
self-service portal users, requestors and customers require no licence
Read 2 Oct 2026 · vivantio.com
On the record
- AI
- Vivantio AI is organized into Assist for customers, Enrich for agents and Optimize for managers.vivantio.com · read 15 Oct 2026
- API access
- Every price point includes full API access.vivantio.com · read 2 Oct 2026
- API and extensibility
- The API exposes most product functions, while webhooks and web methods support event-driven or no-code data exchange; administrative functions remain GUI-only.vivantio.com · read 15 Oct 2026
- API documentation
- Official API resources include an API reference, wiki, tutorials, GitHub samples and ASP.NET MVC samples; the cited guide says samples were then available in .NET.vivantio.com · read 15 Oct 2026
- Assets and CMDB
- Asset management and CMDB capabilities track configuration items through their lifecycle and link them to tickets and changes.vivantio.com · read 15 Oct 2026
- Automation
- No-code automation supports event-triggered actions, approvals, notifications and escalations.vivantio.com · read 15 Oct 2026
- Company history
- Vivantio was founded in 2003 and says it is headquartered in Boston with a product and engineering team in Bristol, UK.vivantio.com · read 2 Oct 2026
- Company profile
- LinkedIn lists Vivantio as privately held, founded in 2003, headquartered in Boston, Massachusetts, with 11–50 employees.linkedin.com · read 15 Oct 2026
- CRM
- CRM functions store customer and account records, contact history and SLA entitlements at the point of service.vivantio.com · read 15 Oct 2026
- Data protection
- The data-processing addendum states that customer data is encrypted at rest with AES-256 and hosted on Microsoft Azure infrastructure.vivantio.com · read 2 Oct 2026
- Deployment
- Vivantio offers a SaaS platform and can deliver an on-premise deployment when regulatory requirements require it.vivantio.com · read 2 Oct 2026
- Documentation and support
- The public help centre documents setup, permissions, tickets, assets, integrations, Teams bot configuration and other administration areas; GetApp lists phone, chat, email, knowledge-base and forum support.support.vivantio.com · read 15 Oct 2026
- Encryption and hosting
- Customer data is encrypted at rest with AES-256 and hosted on Microsoft Azure infrastructure.vivantio.com · read 15 Oct 2026
- End-user licensing
- Self-service users, requestors and customers do not require paid licences; pricing applies to technical agents.vivantio.com · read 15 Oct 2026
- Enterprise service management
- Separate workspaces, catalogues, workflows, SLAs and knowledge bases can be run for IT, HR, Facilities, Finance and other departments on one platform.vivantio.com · read 15 Oct 2026
- Implementation
- Vivantio says most teams go live in around three weeks with a dedicated consultant.vivantio.com · read 2 Oct 2026
- Integrations
- Vivantio advertises more than 600 built-in integrations and can connect to tools that expose APIs or webhooks through FLEXBridge.vivantio.com · read 15 Oct 2026
- ITSM
- The platform provides ITIL-aligned incident, problem, change and service-request management.vivantio.com · read 15 Oct 2026
