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- OpsYnt ITSM
On the recordRead 5 Oct 202614 facts
OpsYnt ITSM
Plans and prices
Starter
$49a month
Up to 5 technicians · Unlimited portal users · 25 GB storage · Basic SLAs
Read 5 Oct 2026 · opsynt.com
Pro
$79a month
Up to 25 technicians · 100 GB storage · Asset management/CMDB · Standard AI Copilot
Read 5 Oct 2026 · opsynt.com
Business
$149a month
Unlimited technicians · 500 GB storage · Advanced AI Copilot · Change and problem management
Read 5 Oct 2026 · opsynt.com
Enterprise
Priced on request
5 TB storage · SSO (SAML/OIDC) and SCIM · Private cloud option · Custom integrations and data residency
Read 5 Oct 2026 · opsynt.com
On the record
- AI Copilot
- The Copilot can summarize incident threads, draft replies, suggest next steps, and link related configuration items.opsynt.com · read 5 Oct 2026
- Audience
- The company describes OpsYnt as suitable for internal IT teams at organizations ranging from two-person operations to companies with 1,000 seats.opsynt.com · read 5 Oct 2026
- Automation
- A visual no-code workflow builder automates routing, approvals, notifications, and CMDB updates.opsynt.com · read 5 Oct 2026
- Change management
- Change workflows support CAB approvals, risk scoring, rollback plans, and CMDB impact analysis.opsynt.com · read 5 Oct 2026
- CMDB and assets
- Asset management includes configuration items and relationships, software inventory, warranty tracking, and lifecycle status.opsynt.com · read 5 Oct 2026
- Compliance status
- The company says its SOC 2 Type II audit is in progress and ISO 27001 certification is on its roadmap.opsynt.com · read 5 Oct 2026
- Identity and audit
- The product lists SAML/OIDC single sign-on, SCIM provisioning, fine-grained roles, and immutable audit trails; SSO is available from Business and SCIM on Enterprise.opsynt.com · read 5 Oct 2026
- Imports
- Guided importers are available for ServiceNow, Jira Service Management, Freshservice, and Zendesk, carrying tickets, users, knowledge articles, and asset records.opsynt.com · read 5 Oct 2026
- Incident management
- Incident ticketing includes AI classification, priority scoring, and automatic routing to department queues.opsynt.com · read 5 Oct 2026
- Integrations
- The ITSM page describes Entra ID setup and SLA breach alerts delivered to Microsoft Teams or Slack.opsynt.com · read 5 Oct 2026
- Mobile
- The agent workspace and employee portal are responsive, while native iOS and Android apps are in public beta.opsynt.com · read 5 Oct 2026
- Purpose
- OpsYnt ITSM is an ITIL-aligned service management platform for internal IT, HR, facilities, and other shared services teams.opsynt.com · read 5 Oct 2026
- Security
- OpsYnt says tenant isolation is enforced with Postgres row-level security and lists encryption at rest with AES-256 and in transit with TLS 1.3.opsynt.com · read 5 Oct 2026
- Service catalog
- The service catalog supports request templates with dynamic forms and multi-stage approvals.opsynt.com · read 5 Oct 2026
