Gfacility
What it is
Gfacility is a cloud enterprise service management platform that combines IT, facility and workplace operations. Teams share a service catalogue, backlog and cross-domain dashboard. IT tools cover incident, change and problem management, CMDB asset management, time tracking, workflow automation, request fulfilment and analytics. Facility tools include helpdesk, work orders, a knowledge base, asset management, inspections, maintenance planning, vendor and contract management, and fleet management. Workplace functions include room and desk booking, room signage, visitor management, catering and workplace insights. Its AI can classify, enrich and route requests, and the maker says it may resolve level-1 tickets when safe. Automatic resolution is limited to high-confidence situations with reversible actions, which are logged and reversible through an audit view. Gfacility says customer data is not used to train shared models and is stored in EU regions by default. The maker also states that it is ISO 27001 certified and GDPR compliant, with EU data residency, encryption, SSO, SCIM and record-level access controls. Microsoft and Google integrations are listed. The 30-day trial includes selected modules and onboarding, with no credit card required; paid pricing is on request.
For and against
For
- Combines IT, facility and workplace service operations
- Provides a shared catalogue, backlog and dashboard
- Offers a 30-day trial with onboarding
- Includes role-based access and audit controls
Against
- Paid pricing is available on request
- Trial access covers selected modules
The verdict
Gfacility brings service operations across several departments into one cloud platform. Its trial provides a way to explore selected modules before requesting pricing.
Who it suits
Gfacility suits IT, facility and workplace teams seeking shared service workflows. The maker presents it for organizations across sectors including healthcare, education, government, manufacturing and retail.
Plans and prices
30-day free trial
No credit card required · Full access to selected modules · Personal onboarding session
Read 7 Oct 2026 · gfacility.com
On the record
- AI
- Gfacility says its AI can classify, enrich and route requests, and can close level-1 tickets without human involvement where safe.gfacility.com · read 7 Oct 2026
- AI controls
- The maker says AI auto-resolves only when confidence is high and the action is reversible, and that actions are logged and reversible from an audit view.gfacility.com · read 5 Oct 2026
- AI data handling
- The maker says customer data is not used to train or fine-tune AI models and AI actions are recorded in an audit trail.gfacility.com · read 7 Oct 2026
- AI triage
- Its AI triage classifies, enriches and routes requests, and the maker says it can self-resolve level-1 tickets when safe.gfacility.com · read 5 Oct 2026
- Company
- The contact page identifies the company as Gfacility Projects B.V. and gives its address as Druivenstraat 47, 4816 KB Breda, Netherlands.gfacility.com · read 5 Oct 2026
- Facility features
- Facility features include a helpdesk, work orders, asset management, inspections, maintenance planning, vendor and contract management, and fleet management.gfacility.com · read 7 Oct 2026
- Integrations
- The maker describes native Microsoft Teams and Outlook support, Microsoft 365 and Google Workspace integrations, and an API for custom integrations.gfacility.com · read 7 Oct 2026
- Intended users
- The site identifies facility managers, IT and service managers, workplace and office managers, operations leaders, CIOs, HR, finance, reception teams and service providers among its intended roles.gfacility.com · read 7 Oct 2026
- IT features
- Its IT service management features include incident, change and problem management, asset management, knowledge base, time tracking and workflow automation.gfacility.com · read 7 Oct 2026
- Mobile app
- The mobile application supports creating and editing tickets and is listed in the app store under the name Gfacility.gfacility.com · read 7 Oct 2026
- Pricing
- The maker describes pricing as per user with no module add-ons, and says AI agents are priced separately; it does not state numeric prices on the opened page.gfacility.com · read 7 Oct 2026
- Product
- Gfacility describes itself as an AI-native enterprise service management platform for IT, Facility and Workplace teams.gfacility.com · read 7 Oct 2026
- Product scope
- Gfacility unifies IT, Facility and Workplace service management on one AI-native enterprise service management platform.gfacility.com · read 5 Oct 2026
- Security
- Gfacility states that it is ISO 27001 certified and GDPR compliant, with EU data residency and encryption at rest and in transit.gfacility.com · read 7 Oct 2026
- Shared service operations
- The platform brings service teams together with one service catalogue, shared backlog and cross-domain dashboard.gfacility.com · read 7 Oct 2026
- Support
- The help center lists 116 articles across 26 categories, including support, configuration, integrations and user guides.gfacility.com · read 7 Oct 2026
- Trial
- The homepage offers a 30-day trial with no credit card required, full access to selected modules and a personal onboarding session.gfacility.com · read 5 Oct 2026
- Workplace features
- Workplace features include room and desk booking, room signage, visitor management, catering, hybrid scheduling and space planning.gfacility.com · read 7 Oct 2026
