Mint Service Desk

Plans and prices

Every plan, in full

On the record

AI

The AI module summarizes tickets, suggests solutions, and finds similar incidents; it runs locally and is available only for on-premises deployments.mintsd.com · read 11 Oct 2026

API

The pricing page lists REST API access, and the product documentation describes API clients with asset and ticket scopes.mintsd.com · read 11 Oct 2026

Cloud security

Mint says its Cloud service uses encryption, regular backups, DDoS protection, firewalls, and private IP addresses, and assigns European customers to European data centers.mintsd.com · read 11 Oct 2026

Data recovery

Mint says its disaster recovery plan targets data recovery within a maximum of six hours after a full database breakdown.mintsd.com · read 11 Oct 2026

Integrations

Mint lists email integration, LDAP, OpenID with Azure Active Directory, and integrations with baramundi and Lansweeper.mintsd.com · read 11 Oct 2026

ITSM and ESM

The product supports ticketing and multi-department workflows, with features including SLAs, automation, asset management, and reporting.mintsd.com · read 11 Oct 2026

Notable limits

Cloud storage is listed as 1–50 GB per agent, while on-premises storage is listed as unlimited subject to the customer’s disk.mintsd.com · read 11 Oct 2026

Portal

Its customer portal lets employees submit requests and check their status, including for IT, HR, administration, and finance requests.mintsd.com · read 11 Oct 2026

Product

Mint Service Desk is a service management platform for logging, tracking, and resolving tickets, with cloud and on-premises deployment options.mintsd.com · read 11 Oct 2026

Routing

New tickets can be routed based on category or keyword, and configurable priority rules and escalation paths are available.mintsd.com · read 11 Oct 2026

Support

Mint describes consultation, implementation and training, onboarding support, and continuing technical support for customers.mintsd.com · read 11 Oct 2026

Who it serves

Mint describes use cases for IT support teams and multi-department organizations, and highlights logistics, retail, manufacturing, and public-sector environments.mintsd.com · read 11 Oct 2026

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