Best Customer Success Software in 2026
Updated
In short: Startdeliver is ranked #1 of 24 as of 4 October 2026, ahead of Mango CS and Gainsight Customer Success. The best-ranked option with a free plan is EverAfter. The lowest first paid tier on this page is Skalin at €58.25/mo.
Customer success software can bring together the workflows teams use to support customers over time. Compare entries on customer portals, health scoring, onboarding workflows, renewal tracking, and success playbooks to see which capabilities match your needs. Free-plan availability, free account limits, and paid-from pricing offer additional points of comparison. The ranking begins with Mango CS and EverAfter, followed by Vitally and Planhat. Certinia Customer Success Cloud, ClientSuccess, Customerscore.io, and Velaris are also included. Look at the combination of customer-facing features and account-management workflows you need, as well as the available plan terms.
24 customer success software ranked on what their makers publish — plans and prices, free tiers, platforms and the facts on their own pages.
Recognised 40% · Phone app 26% · Documented 20% · Free plan 14% of the score
- 1 Startdeliver iPhone + Android RecognisedPhone appDocumentedFree plan 7.1€795/mo Health scoring: YesOnboarding workflows: YesRenewal tracking: Yes
- 2 Mango CS iPhone + Android RecognisedPhone appDocumentedFree plan 7.0 Health scoring: YesOnboarding workflows: YesRenewal tracking: Yes
- 3 Gainsight Customer Success iPhone + Android RecognisedPhone appDocumentedFree plan 6.8 Health scoring: YesOnboarding workflows: YesRenewal tracking: Yes
- 4 EverAfter No phone app RecognisedPhone appDocumentedFree plan 6.4$200/mo Health scoring: YesOnboarding workflows: YesRenewal tracking: Yes
- 5 Certinia Customer Success Cloud No phone app RecognisedPhone appDocumentedFree plan 5.6 Health scoring: YesOnboarding workflows: YesRenewal tracking: Yes
- 6 ClientSuccess No phone app RecognisedPhone appDocumentedFree plan 5.6 Health scoring: YesOnboarding workflows: YesRenewal tracking: Yes
- 7 SmartKarrot No phone app RecognisedPhone appDocumentedFree plan 5.6$1,250/mo Health scoring: YesOnboarding workflows: YesRenewal tracking: Yes
- 8 Successifier No phone app RecognisedPhone appDocumentedFree plan 5.6$79/mo Health scoring: YesOnboarding workflows: YesRenewal tracking: Yes
- 9 Vitally No phone app RecognisedPhone appDocumentedFree plan 5.6 Health scoring: YesOnboarding workflows: YesRenewal tracking: Yes
- 10 Skalin No phone app RecognisedPhone appDocumentedFree plan 5.5€58.25/mo Health scoring: YesOnboarding workflows: YesRenewal tracking: Yes
- 11 ChurnZero No phone app RecognisedPhone appDocumentedFree plan 5.4 Health scoring: YesOnboarding workflows: YesRenewal tracking: Yes
- 12 Custify No phone app RecognisedPhone appDocumentedFree plan 5.4 Health scoring: YesOnboarding workflows: YesRenewal tracking: Yes
- 13 Customerscore.io No phone app RecognisedPhone appDocumentedFree plan 5.4 Health scoring: YesOnboarding workflows: YesRenewal tracking: Yes
- 14 Planhat No phone app RecognisedPhone appDocumentedFree plan 5.4 Health scoring: YesOnboarding workflows: YesRenewal tracking: Yes
- 15 Freshsuccess No phone app RecognisedPhone appDocumentedFree plan 5.3 Health scoring: YesOnboarding workflows: YesRenewal tracking: Yes
- 16 Gainsight Customer Communities No phone app RecognisedPhone appDocumentedFree plan 5.3
- 17 SuccessGuardian No phone app RecognisedPhone appDocumentedFree plan 5.3 Health scoring: YesOnboarding workflows: YesRenewal tracking: Yes
- 18 Klynk Orchestra No phone app RecognisedPhone appDocumentedFree plan 5.2 Health scoring: YesOnboarding workflows: YesRenewal tracking: Yes
- 19 ZapScale No phone app RecognisedPhone appDocumentedFree plan 5.2 Health scoring: YesOnboarding workflows: YesRenewal tracking: Yes
- 20 Akita No phone app RecognisedPhone appDocumentedFree plan 5.1 Health scoring: YesOnboarding workflows: Yes
- 21 CSSignal No phone app RecognisedPhone appDocumentedFree plan 5.1 Health scoring: YesOnboarding workflows: YesRenewal tracking: Yes
- 22 RevSetter No phone app RecognisedPhone appDocumentedFree plan 5.1 Health scoring: YesOnboarding workflows: YesRenewal tracking: Yes
- 23 UserIQ No phone app RecognisedPhone appDocumentedFree plan 5.1
- 24 Velaris No phone app RecognisedPhone appDocumentedFree plan 5.1 Health scoring: YesOnboarding workflows: YesRenewal tracking: Yes
Is your app on this list?
Numbered spots on this list can be sponsored. They are labelled, and the editorial order and scores never change for payment.
Questions about this list
Which customer success software is ranked first on Samsung Mobile US Press?
Startdeliver is ranked #1 of 24 with a score of 7.1. Mango CS is second and Gainsight Customer Success third.
How many of these have a free plan?
1 of the 24 on this page publish a free plan on their own pricing pages.
Which is the cheapest paid option?
On this page, Skalin has the lowest first paid tier we found: €58.25/mo.
How is this list ranked?
Ranked mobile-first: a phone app alongside the web or desktop product, a free tier and the depth of its documentation. Paid placements never change a rank.