On the recordRead 3 Oct 202614 facts
Skalin
Le Perreux-sur-Marne, France
Plans and prices
Scale
See the maker's page
5 seats included · unlimited read-only licences · additional seats €50/month per user billed annually · account/contact volume described as generous but not specified
Read 3 Oct 2026 · skalin.io
On the record
- AI assistant
- The AI assistant answers questions using customer data and prepares meeting context.skalin.io · read 3 Oct 2026
- API and automation
- Skalin offers REST APIs, Zapier connectivity, and webhooks; its Scale plan includes full API access.skalin.io · read 3 Oct 2026
- Audience
- Skalin describes itself as built for B2B SaaS mid-market Customer Success teams, including teams of 1 to 15 people.skalin.io · read 3 Oct 2026
- Data unification
- It automatically unifies CRM, product usage, support tickets, emails, and billing data in a customer record.skalin.io · read 3 Oct 2026
- Deployment
- Skalin says most teams are up and running in under a month, with onboarding included and no dedicated administrator required.skalin.io · read 3 Oct 2026
- Free access
- The pricing FAQ says Skalin offers neither a free plan nor a free trial.skalin.io · read 3 Oct 2026
- Health scoring
- The Smart Health Score self-calibrates from customer data and analyzes usage, interaction, contract, and sentiment signals; users can weight criteria and add business metrics.skalin.io · read 3 Oct 2026
- Integrations
- Listed integrations include HubSpot, Salesforce, Pipedrive, Zoho, Intercom, Gmail, Outlook 365, Slack, Zendesk, Stripe, Chargebee, Segment, Pendo, and Mixpanel.skalin.io · read 3 Oct 2026
- Playbooks
- Playbooks can assign tasks, send emails, post Slack alerts, and create tasks automatically.skalin.io · read 3 Oct 2026
- Product
- Skalin is an AI-powered Customer Success Platform that brings customer data into a single 360° view, anticipates churn with health scores, and automates follow-up through playbooks.skalin.io · read 3 Oct 2026
- Seat limits
- The Scale plan includes five CSM seats and unlimited read-only licenses; each additional license costs €50/month per user when billed annually.skalin.io · read 3 Oct 2026
- Security and compliance
- Skalin states that it is GDPR-compliant, hosts data in the European Union on ISO 27001-certified infrastructure, and encrypts data in transit and at rest with AES-256.skalin.io · read 3 Oct 2026
- Support
- Each customer gets a dedicated customer success manager for onboarding and ongoing follow-up, plus responsive support.skalin.io · read 3 Oct 2026
