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Gainsight Customer Communities
Gainsight Customer Communities · San Francisco, California, USA · founded 2009
What it is
Gainsight Customer Communities is a paid web and API platform for giving customers a shared place to ask questions, answer others, learn, and exchange knowledge. Its tools include knowledge bases, discussion boards, messaging, and event management. Businesses can build and customize communities without code, shaping experiences around a product, role, or region. The platform supports customer discussions about what works, what is missing, and what should come next, with feature requests, a feedback portal, and a product roadmap. Described AI features include AI Answers, a Moderation AI Agent, AI Translations, and a CC MCP Server. Listed integrations include Gainsight CS, Skilljar, Zendesk, Jira, Salesforce, Mixpanel, Google Analytics, and Miro. The native Skilljar connection provides course access, Academy search, and Unified Login. Gainsight lists SOC, HIPAA, ISO 27001, and Data Privacy Framework credentials, plus role-based controls and encryption.
For and against
For
- No-code community customization
- Knowledge bases and discussion boards
- Customer feedback and roadmap tools
- Native Skilljar course access
- Multiple listed integrations
Against
- Paid plans only
- Pricing available on request
- Admin seats vary by plan
- Support level depends on plan
The verdict
Gainsight Customer Communities combines community publishing, customer feedback, learning access, and administration in one platform. Its paid plans and configurable integrations fit organizations that need structured customer participation.
Who it suits
It suits companies that want customer communities, feedback collection, learning access, and configurable engagement spaces. It is aimed at businesses seeking to retain and grow customers.
Plans and prices
Customer Communities listing
Starting price shown by GetApp; contract details not specified
Read 15 Oct 2026 · getapp.com
Business
5 admin seats · all Customer Communities products · CSM support
Read 15 Oct 2026 · gainsight.com
Enterprise
10 admin seats · advanced/custom integrations · enterprise CSM support
Read 15 Oct 2026 · gainsight.com
Professional
3 admin seats · Basic Product Suite · self-service support
Read 15 Oct 2026 · gainsight.com
On the record
- AI capabilities
- AI Answers, moderation automation, translation, content assistance, personalization, and analytics are built into the community experience.gainsight.com · read 15 Oct 2026
- AI features
- The product page describes AI Answers, a Moderation AI Agent, AI Translations, and a CC MCP Server.gainsight.com · read 8 Oct 2026
- Analytics
- Q&A dashboards track questions, replies, response rates, activity, sentiment, account-level usage, and trends.gainsight.com · read 15 Oct 2026
- API
- Gainsight publishes a Customer Communities API reference and supports REST-based data exchange with other systems.support.gainsight.com · read 15 Oct 2026
- Branding
- Communities can be branded with custom colors, fonts, HTML, and CSS.gainsight.com · read 15 Oct 2026
- Community tools
- The product includes knowledge bases, discussion boards, messaging, and event management tools.gainsight.com · read 8 Oct 2026
- Company size and ownership
- LinkedIn lists Gainsight as privately held with 1,001–5,000 employees; Crunchbase lists Vista Equity Partners as its acquirer.linkedin.com · read 15 Oct 2026
- Customization
- Customers can create and customize a community without code, shaping experiences around product, role, or region.gainsight.com · read 8 Oct 2026
- Developer Studio
- Developer Studio lets teams build, version, test, and deploy reusable community widgets from GitHub.support.gainsight.com · read 15 Oct 2026
- Documentation
- Official support provides product documentation, release notes, integration guides, onboarding material, and a developer portal with human-readable and LLM-optimized documentation.support.gainsight.com · read 15 Oct 2026
- Events
- Event tools support publishing events, registrations, RSVPs, and events targeted to groups.gainsight.com · read 15 Oct 2026
- Forums and peer support
- Discussion forums let customers connect with peers and turn answered questions into reusable support content.gainsight.com · read 15 Oct 2026
- Founded and headquarters
- Gainsight was founded in 2009 and is headquartered in San Francisco, California.crunchbase.com · read 15 Oct 2026
- Gamification
- Ranks, leaderboards, and badges are available to encourage member participation.gainsight.com · read 15 Oct 2026
- Groups
- The platform supports public and private groups, membership administration, and customer advisory board spaces.gainsight.com · read 15 Oct 2026
- Ideation
- An ideas module collects customer feedback and helps organizations prioritize product requests using engagement signals.trustradius.com · read 15 Oct 2026
- In-app embeddables
- Embeddable widgets place community and knowledge-base search inside websites or application interfaces.gainsight.com · read 15 Oct 2026
- Integrations
- Native connections include Gainsight Customer Success, Skilljar, Product Experience, Salesforce, Zendesk, Jira, and other marketplace integrations.support.gainsight.com · read 15 Oct 2026
