Startdeliver

Startdeliver is a Customer Success platform for CS teams, with AI health assessment, customer collaboration, workflow automation, and reporting. Its assessment uses customer usage, engagement, stakeholder activity, and revenue data to identify risks, expansion opportunities, and accounts to prioritize. Shared Space lets a company's team and customers work together on success plans, milestones, and progress. Automation can handle outreach, onboarding follow-ups, renewal workflows, and expansion plays based on real-time signals. Reporting brings NRR, GRR, team performance, and account health into one view. Listed integrations include HubSpot, Salesforce, Pipedrive, Stripe, Chargebee, Intercom, Zendesk, Jira, Mixpanel, Slack, Gmail, Microsoft 365, and Zoom; custom integrations are available through its API. The service is available on web, Android, and iOS. Its application, database, and backups are hosted in AWS EU-CENTRAL in Frankfurt, Germany, with customer data encrypted at rest and in transit. The GIGA plan costs €795/mo billed annually, and a 14-day free trial is listed. Implementation typically takes 4–8 weeks and involves setup, integrations, data migration, and training.

Startdeliver brings health assessment, customer-facing collaboration, automation, and reporting into one Customer Success platform. It has a 14-day trial, but no free plan is listed and GIGA starts at €795/mo billed annually.

Startdeliver is aimed at CS teams that need account health assessment, customer collaboration, and workflows for onboarding, renewals, or expansion. Its integrations and mobile apps may suit teams using the listed business tools across web and mobile.

Startdeliver is a Customer Success platform for teams coordinating customer health, engagement, and growth across a portfolio. It suits organizations that need shared success plans and automated follow-up alongside account reporting. Its strongest case is bringing those activities together; its annual entry price and 1,000-customer limit make it a substantial commitment.

Overview

Startdeliver combines customer health assessment, customer-facing collaboration, workflow automation, and reporting in one platform. That breadth can give a CS team a common view of account priorities and planned work. Teams seeking only a lightweight portal or a small-scale way to track customers may find the scope and starting price difficult to justify.

The product supports health scoring, onboarding workflows, renewal tracking, success playbooks, and a customer portal. Its service availability commitment is at least 99.8% in a calendar quarter unless otherwise agreed. The application, database, and backups are hosted in AWS EU-CENTRAL in Frankfurt, Germany; customer data is encrypted at rest and in transit.

Key features

Health assessment and reporting

The AI health assessment draws on usage, engagement, stakeholder activity, and revenue data to flag risks, expansion opportunities, and customers for attention. This is useful when a team needs to prioritize across a broad portfolio, with the value tied to how much of that customer information it can bring together. Reporting puts NRR, GRR, team performance, and account health in one view, connecting account-level signals with broader performance measures.

Shared customer work

Shared Space gives company teams and customers a portal for success plans, milestones, and progress. That creates a place to coordinate customer-facing work rather than keeping plans solely within the CS team. Onboarding workflows, renewal tracking, and success playbooks support the same lifecycle focus.

Automation and integrations

Automations can trigger outreach, onboarding follow-ups, renewal workflows, and expansion plays from real-time signals. Integrations include HubSpot, Salesforce, Pipedrive, Stripe, Chargebee, Intercom, Zendesk, Jira, Mixpanel, Slack, Gmail, Microsoft 365, and Zoom; custom integrations are available through the API. That range can connect CS work to sales, support, billing, and communication tools, though implementation is a project: setup, integrations, data migration, and training typically take 4–8 weeks.

Pricing

Startdeliver is paid, with no free plan and a 14-day free trial. The trial offers a limited window to assess the product before committing to annual billing; the published plans are billed annually.

GIGA is the lower-cost fit for teams whose portfolio stays within 1,000 customers and that can work without power packs or AI Actions. TERA removes the customer cap, adds two power packs and AI Actions, and allows unlimited lite users, but costs €500 more per month on the same annual billing basis. Both standard plans include only 5 full users, so teams that need more full seats should weigh that limit before choosing. Enterprise is aimed at organizations needing a tailored platform, with pricing set by quote.

Platforms

Startdeliver supports Android, iOS, web, and API access. The related mobile application extends the cloud-based platform beyond desktop use.

Who it's for

Startdeliver is best suited to established CS teams managing onboarding, renewals, and expansion across enough customers to benefit from health prioritization, shared plans, and signal-based automation. GIGA fits a team with a bounded portfolio and modest full-seat needs; TERA makes more sense when customer volume is uncapped or AI Actions and power packs matter. Small teams looking for a free starting point, or organizations that need more than five full users without moving to a custom arrangement, should compare other options.

Pros and cons

• Pros: AI health assessment combines usage, engagement, stakeholder, and revenue signals to identify accounts needing attention.
• Pros: Shared success plans, milestones, and progress give customers and internal teams a common collaboration space.
• Pros: Workflow automation covers outreach, onboarding follow-ups, renewals, and expansion plays, with a broad set of named integrations.
• Cons: There is no free plan, and the entry tier costs €795 a month billed annually.
• Cons: GIGA caps the portfolio at 1,000 customers and excludes power packs; both standard tiers include just 5 full users.
• Cons: Implementation typically takes 4–8 weeks, so teams should account for setup and migration work before relying on the platform.

Alternatives

EverAfter is worth considering for teams that want a free web-based option: its free plan covers up to 20 customers, 3 kits, unlimited users, and basic CRM and calendar integrations. That narrower free tier may suit a small portfolio better than Startdeliver's annual entry commitment.

Mango CS may suit organizations whose licensing is already tied to a tenant, since its plan requires a license and per-tenant opt-in, with sales contact for access. Gainsight Customer Success, Custify, Klynk Orchestra, Freshsuccess, Planhat, and SuccessGuardian are other paid options to compare.

Browse the broader Customer Success Software category to compare more tools.

Verdict

Choose Startdeliver if your CS operation needs health prioritization, customer collaboration, automation, and reporting in one system, and your budget can support annual billing. Its combination of lifecycle workflows and account signals is the main reason to choose it. Look elsewhere if you need a free plan, a lower-commitment entry point, or more than five full users without custom pricing.