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ClientSuccess

No phone app

7.0No. 5 of 26
in Customer Health Score Software
  • Recognised40% of the score85
  • Phone app26% of the score0
  • Documented20% of the score87
  • Free plan14% of the score0
Free plan
No
Runs on
Web
Visit site Alternatives

Summary

ClientSuccess is ranked #5 of 26 in customer health score software on Samsung Mobile US Press. It runs on Web. There is no free plan.

ClientSuccess plans and pricing

All plans
Startup Package Not published 10 customers · 500 full licences · 1 sample customer goal · assigned CSM for onboarding only clientsuccess.com · 4 Oct 2026
Enterprise Package Not published Unlimited customers · unlimited full licences clientsuccess.com · 4 Oct 2026
Growth Package Not published 50 customers · 5,000 full licences · 3 customer goals per customer · custom dashboards/reports and customer portal available as add-ons clientsuccess.com · 4 Oct 2026

Compared on customer health score software

Free plan
Noclientsuccess.com

Facts

Purpose
ClientSuccess is a customer success platform designed to help businesses manage customer relationships, reduce churn, and grow customer revenue.clientsuccess.com · 4 Oct 2026
Customer health
Its health score combines customer revenue, usage, adoption, feedback, engagement, and sentiment into a 360-degree view.clientsuccess.com · 4 Oct 2026
Lifecycle management
Customer journey tools include onboarding, collaborative task management, playbooks, goals, and lifecycle automation.clientsuccess.com · 4 Oct 2026
AI tools
SmartCS can generate customer emails, summarize health feedback and NPS results, and summarize meeting notes with next steps and customer sentiment.clientsuccess.com · 4 Oct 2026
Customer portals
The platform offers shared customer portals, repeatable project templates, and document and asset collection for onboarding.clientsuccess.com · 4 Oct 2026
Integrations
Listed integrations include Salesforce, HubSpot, Zoho, Pipedrive, Slack, Microsoft Teams, Gmail, Outlook, Zendesk, Jira, Pendo, Mixpanel, Zapier, and Stripe.clientsuccess.com · 4 Oct 2026
AI assistant connection
Its read-only MCP server connects customer success data to Claude and other AI assistants, scoped to each person's permissions.clientsuccess.com · 4 Oct 2026
Pricing basis
Pricing depends on the number of customer success managers, selected modules, team size, contract length, and required integrations; the vendor directs customers to sales for a quote.clientsuccess.com · 4 Oct 2026
Trial
ClientSuccess says it does not offer a self-serve free trial or free plan, and instead offers a personalized demo and proof-of-concept process.clientsuccess.com · 4 Oct 2026
Implementation
The pricing FAQ says most customers are implemented in 4–6 weeks, while larger enterprise deployments take 8–12 weeks.clientsuccess.com · 4 Oct 2026
Security
ClientSuccess states it is SOC 2 Type II certified and makes audit reports available to customers and prospects under NDA.clientsuccess.com · 4 Oct 2026
Data processing
Its security page describes a Data Processing Amendment covering GDPR obligations, sub-processor authorization, and international transfers.clientsuccess.com · 4 Oct 2026
Support
The Enterprise package is described as including enterprise-level support; the Startup package includes an assigned CSM for onboarding only.clientsuccess.com · 4 Oct 2026
Intended customers
The Startup package targets early-stage and smaller startups, Growth targets SMB and mid-market organizations, and Enterprise targets large organizations.clientsuccess.com · 4 Oct 2026

Best ClientSuccess alternatives

See all 12
Gainsight Customer Success No. 1 8.5 iPhone + AndroidSaaSy No. 2 8.0 iPhone + Android$49/moGainTrace No. 3 7.7 No phone app$6.83/moVitally No. 4 7.2 No phone appFirstDistro No. 6 7.0 No phone app$49/moChurnZero No. 7 6.7 No phone app

Where it ranks on Samsung Mobile US Press

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Sources