Akita
Dublin, Ireland
What it is
Akita is a customer success platform that centralizes customer information, activity, and metrics. It combines data from multiple sources into a searchable customer view, then lets teams create current segments using account attributes, contact attributes, and KPI changes over time. Playbooks can respond to customer behavior or attributes by triggering workflows, creating tasks, and sending mailbox messages. Teams can configure account and contact health scores and use unlimited dashboards with statistics, charts, and customer lists. Akita says it integrates with more than 100 SaaS applications, including HubSpot, Intercom, Salesforce, Segment, Slack, and Zendesk. Developer tools let teams push key data into the service, and the Growing Teams plan includes full API access. Plans are month-to-month, with cancellation anytime; annual prepayment receives a 20% discount. Pricing starts at $49 a month for Small Teams. There is no free plan or free trial. Akita identifies Akita Ventures Limited as based in Dublin, Ireland, and says data is hosted on AWS and is GDPR compliant.
For and against
For
- Unifies customer data into a searchable view
- Creates segments from attributes and KPI changes
- Automates workflows, tasks, and mailbox messages
- Integrates with over 100 SaaS applications
- Provides health scores and unlimited dashboards
Against
- No free plan or free trial
- Small Teams starts at $49 a month
- Small Teams allows two integrations
- Monthly event limits vary by plan
The verdict
Akita combines customer data, segmentation, health monitoring, and playbook automation for customer success teams. Its tiered plans differ by integrations, users, API access, and tracked-event limits.
Who it suits
Akita is aimed at startups and teams beginning customer success work. It fits teams needing shared customer views, segmentation, health scoring, playbooks, and dashboards.
Plans and prices
Small Teams
2 integrations · 2 full access users · 4 read-only users · additional integration $29/month
Read 7 Oct 2026 · akitaapp.com
Growing Teams
4 integrations · 4 full access users · 8 read-only users · full API access
Read 7 Oct 2026 · akitaapp.com
Enterprise Teams
custom integrations development · free onboarding sessions · end user teaching seminars · dedicated success engineer
Read 7 Oct 2026 · akitaapp.com
On the record
- API and data input
- The pricing page includes full API access in the Growing Teams plan, and the FAQ says developer tools let teams push key data into Akita.akitaapp.com · read 7 Oct 2026
- Company location
- Akita identifies Akita Ventures Limited as based in Dublin, Ireland.akitaapp.com · read 7 Oct 2026
- Customer view
- Akita combines customer information from multiple data sources into a searchable, unified customer view.akitaapp.com · read 7 Oct 2026
- Health scores and dashboards
- Akita supports customized account and contact health scores and unlimited dashboards with statistics, charts, and customer lists.akitaapp.com · read 7 Oct 2026
- Hosting and compliance
- Akita says its data is hosted on AWS and its pricing FAQ states that Akita is GDPR compliant.akitaapp.com · read 7 Oct 2026
- Integrations
- Akita says it integrates with over 100 SaaS applications, including HubSpot, Intercom, Salesforce, Segment, Slack, and Zendesk.akitaapp.com · read 7 Oct 2026
- Intended users
- Akita describes its platform as a fit for startups and teams beginning their customer success journey.akitaapp.com · read 7 Oct 2026
- Playbooks
- Playbooks can trigger predefined workflows based on customer behavior or attributes, create tasks, and send messages from the user's mailbox.akitaapp.com · read 7 Oct 2026
- Product
- Akita is a customer success platform that centralizes customer data, activity, and metrics to help teams nurture and retain customers.akitaapp.com · read 7 Oct 2026
- Security
- Akita says customer data is backed up daily for seven days, HTTP transport uses SSL, and access to hosting infrastructure uses two-factor authentication.akitaapp.com · read 7 Oct 2026
- Segmentation
- Users can create always-up-to-date customer segments by filtering account and contact attributes and KPI changes over time.akitaapp.com · read 7 Oct 2026
- Support
- Akita says help-desk and email support are available Monday through Friday from 9 AM to 9 PM GMT, with in-app feature requests.akitaapp.com · read 7 Oct 2026
- Trial and billing
- The pricing FAQ says there is no free trial, subscriptions are month-to-month with cancellation anytime, and annual prepayment receives a 20% discount.akitaapp.com · read 7 Oct 2026
- Usage limits
- The pricing comparison lists monthly tracking event limits of up to 100,000 for Small Teams, up to 1M for Growing Teams, and unlimited for Enterprise.akitaapp.com · read 7 Oct 2026
