Certinia Customer Success Cloud

No phone app

7.0No. 8 of 24
in Customer Success Software

Recognised40% of the score79
Phone app26% of the score0
Documented20% of the score100
Free plan14% of the score0

Free plan: No
Runs on: api, Web

Summary

Certinia Customer Success Cloud is ranked #8 of 24 in customer success software on Samsung Mobile US Press. It runs on API, Web. There is no free plan.

Compared on customer success software

Free plan: Nocertinia.com
Health scoring: Yescertinia.com
Onboarding workflows: Yescertinia.com
Renewal tracking: Yescertinia.com
Success playbooks: Yescertinia.com
Customer portal: Yescertinia.com

Facts

Purpose: Customer Success Cloud unifies sales, success, services, and support on Salesforce to deliver a connected customer experience.certinia.com · 30 Sept 2026
Customer journey: It connects customer activity across the lifecycle so teams can align what was sold, delivered, and realized.certinia.com · 30 Sept 2026
AI tools: Veda includes a Customer Success Agent, account analytics, health summaries, and predictive risk and expansion signals.certinia.com · 30 Sept 2026
Success plans: Customer success plans can be generated to align with customer objectives and sales context.certinia.com · 30 Sept 2026
Playbooks: Playbooks trigger recommended actions based on lifecycle signals.certinia.com · 30 Sept 2026
Customer collaboration: The product gives customers visibility into goals, progress, and value.certinia.com · 30 Sept 2026
Salesforce platform: Certinia describes Customer Success Cloud as natively built on Salesforce.certinia.com · 30 Sept 2026
Integrations: Certinia says Customer Success Cloud unifies sales, success, services, and support on a single Salesforce platform.certinia.com · 30 Sept 2026
Security: Certinia maintains SOC 1 Type II, SOC 2 Type II, and SOC 3 attestations; access to SOC 1 and SOC 2 reports requires contacting an account executive.certinia.com · 30 Sept 2026
HIPAA: Certinia says it supports customers' HIPAA compliance, and customers using its applications with electronic protected health information must sign a business associate addendum.certinia.com · 30 Sept 2026
Support: Certinia lists Standard, Premier, and Elite success plans; Standard support is 12×5, while Premier and Elite include 24×7 support for P1 and P2 issues.certinia.com · 30 Sept 2026
Support limits: The listed plans include 5, 10, and 25 support users respectively, and the Elite plan has eligibility requirements.certinia.com · 30 Sept 2026
Audience: Certinia describes the product as helping customer success teams manage customer value, retention, and growth across the customer lifecycle.certinia.com · 30 Sept 2026
Customer success plans: It generates customer success plans aligned with customer objectives and sales context.certinia.com · 30 Sept 2026
Resource management: It connects resource management to help align teams around a consistent customer experience.certinia.com · 30 Sept 2026
AI features: Veda AI includes a Customer Success Agent, account analytics, health summaries, and predictive risk and expansion signals.certinia.com · 30 Sept 2026
Platform: Certinia says its products are built natively on the Salesforce platform.certinia.com · 30 Sept 2026
Critical support: Premier and Elite customers receive continuous 24/7 critical support, including during regional holidays.certinia.com · 30 Sept 2026
Intended users: The product is presented for teams managing customer success across lifecycle planning, execution, and value realization.certinia.com · 30 Sept 2026
Pricing and trial: The product page directs visitors to request a demo; it does not state a price or trial duration.certinia.com · 30 Sept 2026