Chatwoot
by ChatwootIt suits support, sales, and engagement teams that want to manage customer conversations across channels.
Free plan Free trial Open source From $19 a month, billed yearly AndroidiPhone & iPadWebLinuxAPISelf-hosted
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Best Support Bots 2026
Facts read 21 Sep 2026 – 15 Oct 2026
Support bots in this guide can handle customer questions through web, API, self-hosted, Android, iOS and Linux options. This guide lets you weigh free availability, entry-level paid costs, generative AI responses, customer touchpoints, knowledge sources, language coverage, human handoff and resolution reporting.
The standings: top 10
| Name | In a line | Record score | Price from | Try it free | Runs on | Facts read |
|---|---|---|---|---|---|---|
| 01 Chatwoot | It suits support, sales, and engagement teams that want to manage customer conversations across channels. | 6.4 | $19 a month, billed yearly | Free plan | Android, iPhone & iPad, Web, Linux | 28 Sep 2026 |
| 02 Chatbase | Chatbase suits teams seeking customer-facing AI agents for support, sales, or product guidance across chat, email, and voice. | 6.0 | $40 a month | Free plan | Android, iPhone & iPad, Web, API | 15 Oct 2026 |
| 03 Celetel | 5.5 | ₹1,599 a month | Free plan | Web, API | 12 Oct 2026 | |
| 04 Denser | 5.5 | $39 a month, billed yearly | Free plan | Web, API | 10 Oct 2026 | |
| 05 Stept | Stept suits support teams wanting knowledge-based AI, human handoff, multichannel messaging, and shared inbox workflows. | 5.5 | $19 a month | Free plan | Web, Windows, Mac, Linux | 11 Oct 2026 |
| 06 Intercom | Intercom suits businesses that need to manage customer conversations across a website, app, or product, with both automated answers and agent handoff. | 5.4 | $19 a month, billed yearly | Free trial | Android, iPhone & iPad, Web | 27 Sep 2026 |
| 07 Freshdesk | Freshdesk suits service teams managing customer requests across multiple channels. | 4.9 | $19 a month, billed yearly | Free plan | API | 27 Sep 2026 |
| 08 Hay.chat | 4.9 | €50 a month | Free trial | Web, API | 12 Oct 2026 | |
| 09 Genesys Cloud Agentic Virtual Agent | This service suits organizations automating customer interactions across voice and digital channels. | 4.6 | — | — | Web, API | 30 Sep 2026 |
| 10 ChatBot | 4.4 | $25 a month | Free trial | Web, API | 7 Oct 2026 |
The page keeps its current directory order and publishes no score. Use the listed pricing, platform, support and reporting details to narrow tools to your needs.
02
Chatbase
Chatbase suits teams seeking customer-facing AI agents for support, sales, or product guidance across chat, email, and voice.
AndroidiPhone & iPadWeb+1 Record6.0 Visit
03
Celetel
WebAPI Record5.5 Visit
04
Denser
WebAPI Record5.5 Visit
05
Stept
Stept suits support teams wanting knowledge-based AI, human handoff, multichannel messaging, and shared inbox workflows.
WebWindowsMac+4 Record5.5 Visit
6
Intercom
AndroidiPhone & iPadWeb $19 a month, billed yearly Record5.4 Visit Intercom suits businesses that need to manage customer conversations across a website, app, or product, with both automated answers and agent handoff.
7
Freshdesk
API $19 a month, billed yearly Record4.9 Visit Freshdesk suits service teams managing customer requests across multiple channels.
9
Genesys Cloud Agentic Virtual Agent
WebAPI — Record4.6 Visit This service suits organizations automating customer interactions across voice and digital channels.
13
Cognigy
WebAPISelf-hosted — Record3.7 Visit Cognigy.AI is aimed at enterprises building customer-service agents for contact centers across multiple channels.
14
Hey Support
Web $19 a month, billed yearly Record3.7 Visit Hey Support may suit support teams that want an AI service agent across multiple messaging and voice channels, with a human handoff option.
Before you choose
Compare plans, trials and paid entry prices
Start by noting each bot's free offering, trial period and lowest paid tier. ChatterMate offers a no-cost plan, with upgrades beginning at $19 per month. Denser offers a free plan, paid tiers starting at $39 per month and a seven-day trial.
Hey Support includes a free plan, annual paid billing from $19 per month and a 15-day trial. Hay.chat lists plans from €50 per month and a 30-day trial. Genesys Cloud Agentic Virtual Agent lists annual pricing beginning at $75 per user each month.
Match the deployment platform
Choose a platform that fits your support stack. Depending on the tool, deployment may be through the web, an API, self-hosting, Android, iOS or Linux.
Check the platform field for the bot you are considering, especially when your team needs a hosted service, an API connection or a self-hosted installation.
Check answer and knowledge features
Compare whether a bot provides generative AI answers and how it uses knowledge sources. These fields indicate how the tool can handle customer questions and connect answers to your support content.
When customers or agents use multiple languages, review the supported-language details. Consider them together with the answer and knowledge fields.
Review channels, handoff and reporting
The customer-channel field identifies the places where conversations occur. Human handoff is relevant when a bot must transfer a conversation to an agent.
Resolution reporting helps you review support outcomes. Compare these fields together rather than judging a bot by its answer feature alone.
Check code access and licensing needs
Certain entries make their source code available under open-source terms. If you need to read or change the code, review the tool's licence and deployment requirements before choosing it.
Questions
Are any support bots available on free plans?
ChatterMate, Denser and Hey Support each list a free plan. Check the plan details for limits and paid upgrades.
Which support bots include trial periods?
Denser lists a seven-day trial, Hay.chat lists a 30-day trial and Hey Support lists a 15-day trial.
Where can support bots be deployed?
Entries in this category support web, API, self-hosted, Android, iOS or Linux environments.
Which features should I assess besides cost?
Assess generative AI answers, customer channels, knowledge sources, supported languages, agent handoff and resolution reporting.
Is the code for any support bots open source?
Some entries make their source code available under open-source terms. Review the licence and deployment requirements for the tool you choose.
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