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On the recordRead 12 Oct 202618 facts
Hay.chat
Plans and prices
Solo
€50a month
500 resolutions included · € 0.25 per additional resolution · All core features · Email support
Read 12 Oct 2026 · hay.chat
Starter
€135a month
2,000 resolutions included · € 0.20 per additional resolution · All core features · Priority support
Read 12 Oct 2026 · hay.chat
Growth
€725a month
20,000 resolutions included · € 0.15 per additional resolution · All core features · Priority support
Read 12 Oct 2026 · hay.chat
Enterprise
€2,725a month
100,000 resolutions included · € 0.10 per additional resolution · All features · Dedicated success manager
Read 12 Oct 2026 · hay.chat
On the record
- Actions
- It can process refunds, check order status and inventory, create tickets, read ticket history, and update ticket status.hay.chat · read 12 Oct 2026
- Data residency
- Hay says its hosted service is hosted in Europe and invites customers needing a different region to contact the company.hay.chat · read 12 Oct 2026
- Data retention
- The DPA states default retention of end-user conversations until 90 days of inactivity, LLM usage logs up to 90 days, and audit/security logs up to 7 years.hay.chat · read 12 Oct 2026
- Deployment channels
- multichannelhay.chat · read 22 Sep 2026
- Human handoff
- Yeshay.chat · read 22 Sep 2026
- Human oversight
- Hay supports human-in-the-loop handling and escalation of complex issues to a human team with conversation context.hay.chat · read 12 Oct 2026
- Integrations
- The integrations page lists Web Chat, HubSpot, Magento, Shopify, Stripe, WooCommerce, and Zendesk as available; several other listed integrations are marked coming soon.hay.chat · read 12 Oct 2026
- Intended customers
- The pricing page describes Solo as suited to small stores or teams starting with AI support, Starter to growing teams handling 1,000–5,000 tickets monthly, and Growth to established high-volume teams.hay.chat · read 12 Oct 2026
- Knowledge-base answers
- Yeshay.chat · read 22 Sep 2026
- Knowledge setup
- Teams can upload support documentation, FAQs, and process guides to train the agent.hay.chat · read 12 Oct 2026
- Included conversations
- 500hay.chat · read 22 Sep 2026
- Playbooks
- Teams describe support instructions in plain language and invoke connected tools by typing @ in the Playbook editor.hay.chat · read 12 Oct 2026
- Product
- Hay is open-source AI orchestration for customer support that connects a knowledge base to customers through integrations and custom actions.hay.chat · read 12 Oct 2026
- Security
- The DPA lists TLS, role-based access control, audit logging, and secure key management among its technical and organizational measures.hay.chat · read 12 Oct 2026
- Support
- The Solo plan includes email support, Starter and Growth include priority support, and Enterprise includes a dedicated success manager.hay.chat · read 12 Oct 2026
- Trial
- The site offers a 30-day free trial and says no credit card is required.hay.chat · read 12 Oct 2026
- Visual flow builder
- Nohay.chat · read 22 Sep 2026
