Best Public Sector CRM Software in 2026
Updated
In short: Ready311 is ranked #1 of 27 as of 4 October 2026, ahead of efficy Public Sector CRM and Nagrik Political Suite. The best-ranked option with a free plan is Casework. The lowest first paid tier on this page is eCasework at £8.33/mo.
Public sector CRM software supports constituent relationships and the cases, requests, or stakeholder interactions connected to them. Compare constituent records, stakeholder tracking, and case management to see how entries address those responsibilities. Audit trails, outreach channels, and deployment options provide other points of comparison, while free-plan availability and paid-from pricing can help with budgeting. Ready311 and efficy Public Sector CRM open the ranking, followed by Nagrik Political Suite and eCasework. Salesboom, ServiceNow Public Sector Digital Services, and SeeClickFix 311 CRM are also among the first entries. Consider which listed capabilities fit your team's work.
27 public sector CRM software ranked on what their makers publish — plans and prices, free tiers, platforms and the facts on their own pages.
Recognised 40% · Phone app 26% · Documented 20% · Free plan 14% of the score
- 1 Ready311 iPhone + Android RecognisedPhone appDocumentedFree plan 7.2 Case management: YesConstituent records: Yes
- 2 efficy Public Sector CRM iPhone + Android RecognisedPhone appDocumentedFree plan 7.1€69/mo Case management: YesConstituent records: Yes
- 3 Nagrik Political Suite iPhone + Android RecognisedPhone appDocumentedFree plan 7.1₹10,000/mo Case management: YesConstituent records: YesStakeholder tracking: Yes
- 4 eCasework iPhone + Android RecognisedPhone appDocumentedFree plan 7.0£8.33/mo Case management: YesConstituent records: YesStakeholder tracking: Yes
- 5 Salesboom iPhone + Android RecognisedPhone appDocumentedFree plan 6.9$16.67/mo
- 6 ServiceNow Public Sector Digital Services iPhone + Android RecognisedPhone appDocumentedFree plan 6.9 Case management: YesConstituent records: YesStakeholder tracking: Yes
- 7 SeeClickFix 311 CRM iPhone + Android RecognisedPhone appDocumentedFree plan 6.8 Case management: Yes
- 8 ContactWise CRM Constituent Edition iPhone only RecognisedPhone appDocumentedFree plan 6.7 Constituent records: YesStakeholder tracking: Yes
- 9 Casework No phone app RecognisedPhone appDocumentedFree plan 6.3£19/mo Case management: YesConstituent records: Yes
- 10 GovXRM No phone app RecognisedPhone appDocumentedFree plan 5.9$50,000/mo Case management: YesConstituent records: YesStakeholder tracking: Yes
- 11 OpenGov Accounts Payable No phone app RecognisedPhone appDocumentedFree plan 5.8 Case management: YesConstituent records: Yes
- 12 CaseMate No phone app RecognisedPhone appDocumentedFree plan 5.6£11.25/mo Case management: YesConstituent records: YesStakeholder tracking: Yes
- 13 Caseworker.gov No phone app RecognisedPhone appDocumentedFree plan 5.5£15/mo Case management: YesConstituent records: Yes
- 14 CivicTrack No phone app RecognisedPhone appDocumentedFree plan 5.5$39/mo Case management: YesConstituent records: Yes
- 15 Agentforce Public Sector (formerly Public Sector Solutions) No phone app RecognisedPhone appDocumentedFree plan 5.4$275/mo Case management: YesConstituent records: YesStakeholder tracking: Yes
- 16 Forms & Workflow (OpenForms) No phone app RecognisedPhone appDocumentedFree plan 5.4 Case management: Yes
- 17 Salesforce Public Sector Solutions No phone app RecognisedPhone appDocumentedFree plan 5.4$275/mo Case management: YesConstituent records: YesStakeholder tracking: Yes
- 18 ASAI Engage for Government No phone app RecognisedPhone appDocumentedFree plan 5.3 Constituent records: YesStakeholder tracking: Yes
- 19 IEG4 Customer Relationship Management No phone app RecognisedPhone appDocumentedFree plan 5.3 Case management: YesConstituent records: Yes
- 20 Open Point No phone app RecognisedPhone appDocumentedFree plan 5.3 Constituent records: YesStakeholder tracking: Yes
- 21 OpenGov Constituent Relationship Management No phone app RecognisedPhone appDocumentedFree plan 5.3 Case management: YesConstituent records: Yes
- 22 Pega Government Platform No phone app RecognisedPhone appDocumentedFree plan 5.3 Case management: YesConstituent records: Yes
- 23 Revere CRM No phone app RecognisedPhone appDocumentedFree plan 5.3 Case management: YesConstituent records: Yes
- 24 gov360 No phone app RecognisedPhone appDocumentedFree plan 5.2 Case management: YesConstituent records: YesStakeholder tracking: Yes
- 25 GovFlow No phone app RecognisedPhone appDocumentedFree plan 5.2 Case management: Yes
Is your app on this list?
Numbered spots on this list can be sponsored. They are labelled, and the editorial order and scores never change for payment.
Questions about this list
Which public sector CRM software is ranked first on Samsung Mobile US Press?
Ready311 is ranked #1 of 27 with a score of 7.2. efficy Public Sector CRM is second and Nagrik Political Suite third.
How many of these have a free plan?
1 of the 25 on this page publish a free plan on their own pricing pages.
Which is the cheapest paid option?
On this page, eCasework has the lowest first paid tier we found: £8.33/mo.
How is this list ranked?
Ranked mobile-first: a phone app alongside the web or desktop product, a free tier and the depth of its documentation. Paid placements never change a rank.