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Casework
Launceston, Cornwall, United Kingdom
What it is
Casework is a case management platform for local councils, helping councillors track constituent issues and residents see progress on their behalf. Councillors can log, categorise, assign, and follow cases through resolution, with automated reminders and activity histories. Residents can submit issues through council pages and follow case progress; public casework pages anonymise cases and do not display personal details. Monthly impact reports include resolution statistics and category breakdowns, while paid plans add analytics dashboards. Pro and higher plans include SMS notifications, and Pro includes webhook integrations and API access. Council accounts list Microsoft Entra ID single sign-on, priority support, and an SLA. The maker says data is encrypted in transit and at rest, with access controlled by role and tenant, and that the service is built with UK GDPR requirements in mind. Residents may request access to or deletion of their data. Casework is available on the web and through an API. Its free plan has no time limit, includes one councillor seat, and limits email notifications to 50 per month. Group costs £19/mo per seat, Pro costs £19/mo per councillor, and Council plans start at £99/mo.
For and against
For
- Tracks cases with reminders and activity histories.
- Public pages anonymise cases.
- Free plan has no time limit.
- Monthly reports show resolution statistics and categories.
- Paid plans include analytics dashboards.
Against
- Free plan includes one councillor seat.
- Free plan limits email notifications to 50 per month.
- No free trial is listed.
The verdict
Casework combines council case tracking with resident progress pages and impact reporting. The free plan has a clear seat and notification cap; compare paid plan scope and pricing with the council's needs.
Who it suits
Casework suits councillors, caseworkers, and councils, including parish, district, and county councils. The resident-facing pages may also suit councils seeking to show case progress while keeping personal details private.
Plans and prices
Free
1 councillor seat · 50 email notifications/month · basic public profile
Read 14 Oct 2026 · casework.cloud
Group
Group-wide casework visibility · group analytics · consolidated billing · member management dashboard
Read 14 Oct 2026 · casework.cloud
Pro
Unlimited email notifications · caseworker seats · SMS notifications · file attachments
Read 14 Oct 2026 · casework.cloud
Council
All councillors · committee meeting sync · priority support and SLA · dedicated onboarding
Read 14 Oct 2026 · casework.cloud
On the record
- AI insights
- The platform advertises automatic case categorisation, coaching suggestions and impact reports powered by AI.casework.cloud · read 14 Oct 2026
- API authentication
- The API supports bearer API keys, X-API-Key headers, OAuth tokens and tenant-scoped authentication.casework.cloud · read 14 Oct 2026
- API errors
- Documented API responses cover 400, 401, 403, 404, 409, 422, 429 and 500 status codes with a consistent JSON error shape.casework.cloud · read 14 Oct 2026
- API rate limits
- Authenticated API keys are limited to 100 requests per sliding minute, while unauthenticated public endpoints allow five requests per IP per hour.casework.cloud · read 14 Oct 2026
- Case management
- Users can log, categorise and track constituent cases through resolution with audit trails.casework.cloud · read 14 Oct 2026
- Case tracking
- The platform lets councillors log, categorise, assign, and track cases through resolution, with automated reminders and activity histories.casework.cloud · read 3 Oct 2026
- Communications
- The product includes automated newsletters, email notifications, and SMS notifications on the Pro plan and above.casework.cloud · read 3 Oct 2026
- Company legal name
- The service terms identify Rolosoft Limited as the operator of Casework.casework.cloud · read 14 Oct 2026
- Corporate data practices
- Rolosoft says it uses Agile CRM for submitted form data and Google Analytics for website usage statistics.rolosoft.com · read 14 Oct 2026
- Corporate data rights
- The corporate policy lists rights to access, correction, deletion, portability, objection and opting out of direct marketing.rolosoft.com · read 14 Oct 2026
- Corporate email processor
- Rolosoft says MailChimp's Mandrill service is used to send emails and that MailChimp is GDPR compliant.rolosoft.com · read 14 Oct 2026
- Corporate group
- Rolosoft says it does not share information outside its group, which includes Rolosoft Limited, Email Hippo Limited and eVerify Limited.rolosoft.com · read 14 Oct 2026
- Corporate hosting
- Rolosoft says its corporate information is stored on secure EU data-centre servers operated by Agile CRM or Google.rolosoft.com · read 14 Oct 2026
- Corporate security
- Rolosoft says it follows ISO27001 practices for physical, electronic and managerial safeguards.rolosoft.com · read 14 Oct 2026
- Council SSO
- Council accounts list single sign-on with Microsoft Entra ID.casework.cloud · read 14 Oct 2026
- Customer deployment
- The Cornwall tenant lists 87 councillors serving 87 wards through Casework.cornwall.casework.cloud · read 14 Oct 2026
- Customer usage
- The Cornwall tenant reports two cases resolved, zero public highlights and nine categories covered.cornwall.casework.cloud · read 14 Oct 2026
- Customer workflow
- The Cornwall tenant lets residents report an issue, receive a reference number, track progress in real time and follow resolution.cornwall.casework.cloud · read 14 Oct 2026
