Casework
No phone app
6.3No. 9 of 27
in Public Sector CRM Software
in Public Sector CRM Software
- Recognised40% of the score20
- Phone app26% of the score0
- Documented20% of the score92
- Free plan14% of the score100
- Free plan
- Yes
- Paid plans from
- £19/mo
- Runs on
- api, Web
Summary
Casework is ranked #9 of 27 in public sector CRM software on Samsung Mobile US Press. It runs on API, Web. There is a free plan. Paid plans start at £19/mo.
Casework plans and pricing
All plansFree Free £0/mo, per councillor 1 councillor seat · 50 email notifications/month · basic public profile casework.cloud · 3 Oct 2026
Group £19/mo £19/mo, per seat Everything in Pro · group-wide casework visibility · group analytics · consolidated billing casework.cloud · 3 Oct 2026
Pro £19/mo £19/mo, per councillor Unlimited email notifications · caseworker seats · SMS notifications · file attachments · webhooks and API casework.cloud · 3 Oct 2026
Council £99/mo From £99/mo; Parish / Town £99/mo · District / Borough £249/mo · County / Unitary £499/mo All councillors · committee meeting sync · priority support and SLA · dedicated onboarding casework.cloud · 3 Oct 2026
Compared on public sector CRM software
- Free plan
- Yescasework.cloud
- Case management
- Yescasework.cloud
- Constituent records
- Yescasework.cloud
- Outreach channels
- multichannelcasework.cloud
- Deployment options
- cloudcasework.cloud
- Audit trails
- Yescasework.cloud
Facts
- Purpose
- Casework is a casework management platform for local councils that helps councillors track and resolve constituent issues and lets residents see work being done on their behalf.casework.cloud · 3 Oct 2026
- Case tracking
- The platform lets councillors log, categorise, assign, and track cases through resolution, with automated reminders and activity histories.casework.cloud · 3 Oct 2026
- Resident transparency
- Residents can submit issues through council pages and follow case progress, while public casework pages anonymise cases and do not show personal details.casework.cloud · 3 Oct 2026
- Reporting
- The product offers monthly impact reports with resolution statistics and category breakdowns, plus analytics dashboards on paid plans.casework.cloud · 3 Oct 2026
- Communications
- The product includes automated newsletters, email notifications, and SMS notifications on the Pro plan and above.casework.cloud · 3 Oct 2026
- Integrations
- Pro and higher plans include webhook integrations and API access; council accounts also list Microsoft Entra ID single sign-on.casework.cloud · 3 Oct 2026
- Security
- The maker says data is encrypted in transit and at rest, with access controlled by role and tenant.casework.cloud · 3 Oct 2026
- Privacy and compliance
- The maker says Casework is built with UK GDPR requirements in mind and residents may request access to or deletion of their data.casework.cloud · 3 Oct 2026
- Free plan limit
- The Free plan has no time limit and includes one councillor seat; its email notifications are limited to 50 per month.casework.cloud · 3 Oct 2026
- Target users
- The product is designed for councillors, caseworkers, and councils, including parish, district, and county councils.casework.cloud · 3 Oct 2026
- Support
- Council plans include priority support and an SLA, and the site provides a contact form for technical support and other enquiries.casework.cloud · 3 Oct 2026
- Maker
- The contact page says enquiries are handled by the platform team at Rolosoft Limited.casework.cloud · 3 Oct 2026
Company
- Headquarters
- Launceston, Cornwall, United Kingdomcasework.cloud · 28 Sept 2026
Best Casework alternatives
See all 12Ready311 No. 1 7.2 iPhone + Androidefficy Public Sector CRM No. 2 7.1 iPhone + Android€69/moNagrik Political Suite No. 3 7.1 iPhone + Android₹10,000/moeCasework No. 4 7.0 iPhone + Android£8.33/moSalesboom No. 5 6.9 iPhone + Android$16.67/moServiceNow Public Sector Digital Services No. 6 6.9 iPhone + Android
Where it ranks on Samsung Mobile US Press
Is Casework yours?
Claim it for free: prove the domain, then correct facts, plans and screenshots. An editor reviews every change.
Sources
- casework.cloud/about· checked 3 Oct 2026
- casework.cloud/for-councillors· checked 3 Oct 2026
- casework.cloud/pricing· checked 3 Oct 2026
- casework.cloud· checked 3 Oct 2026
- casework.cloud/support· checked 3 Oct 2026