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eCasework
Brixton, London, United Kingdom
What it is
eCasework is case management and CRM software for councillors, MLAs, AMs, MPs, MSPs and unions. It brings together case records, contacts, email, a diary and file storage, with tools to track issues, deadlines and events. Search spans caseload information, and reminders help users follow up on cases. Forwarding messages from configured email addresses can create cases automatically; messages and replies sent from a case are added to its history. The cloud-based service runs in a browser on a computer, tablet or smartphone, with no software download required. Its calendar can sync to iOS or Android devices through a calendar link. The Individuals plan costs £100.00 per year, billed annually, and includes unlimited cases and contacts, up to three caseworkers and dedicated support. A 30-day trial requires no card details and can be cancelled at any time. A Teams plan is also offered, with pricing available on request. The service is available on Android, iOS and web.
For and against
For
- Search across caseload information and follow-up reminders
- Email forwarding can create cases automatically
- Case correspondence is added to case history
- Calendar sync available for iOS and Android
- 30-day trial requires no card details
Against
- No free plan
- Individuals plan costs £100.00 per year
- Teams pricing requires contacting the provider
The verdict
eCasework combines case records, communications and follow-up tools in a cloud service for representatives and unions. The Individuals plan has a stated annual price, while Teams pricing is available on request.
Who it suits
eCasework suits elected representatives and unions managing constituent cases, contacts and follow-ups. The Individuals plan supports up to three caseworkers; teams needing shared case and contact access can enquire about the Teams plan.
Plans and prices
G-Cloud eCasework SaaS
Implementation £1,500 one-off for corporate installations · Additional training £750 one-off for up to 12 users per session
Read 21 Oct 2026 · assets.applytosupply.digitalmarketplace.service.gov.uk
Individuals
Unlimited cases · Up to three caseworkers · Unlimited contacts · Dedicated support team
Read 21 Oct 2026 · ecasework.com
Teams
Unlimited cases, contacts and caseworkers · Case and contact sharing · Centralised Member Services · Dedicated support team
Read 21 Oct 2026 · ecasework.com
On the record
- API and extensibility
- The Placecube G-Cloud service statement says integrations are facilitated through open APIs, but the reviewed eCasework pages provide no public API reference, SDK or developer portal.assets.applytosupply.digitalmarketplace.service.gov.uk · read 21 Oct 2026
- Availability target
- The G-Cloud service document targets at least 99.9% availability, a four-hour recovery time objective and one-hour recovery point objective.assets.applytosupply.digitalmarketplace.service.gov.uk · read 21 Oct 2026
- Browser requirements
- The help centre recommends Internet Explorer 9+, current Chrome or Firefox, and Safari 5+.help.ecasework.com · read 21 Oct 2026
- Calendar
- The calendar provides a single view of appointments and can be synchronized to iOS or Android through an iCal link.help.ecasework.com · read 21 Oct 2026
- Calendar sync
- Users can sync their eCasework calendar to iOS or Android devices using a calendar link.help.ecasework.com · read 29 Sep 2026
- Case management
- Users can record, assign, update, complete and reopen constituent cases, with due dates and case histories.help.ecasework.com · read 21 Oct 2026
- Certifications
- The site states that eCasework and its server infrastructure are G-Cloud certified and that the company is ISO 27001:2017 certified.ecasework.com · read 29 Sep 2026
- Cloud access
- The web-based service is hosted in the cloud and can be accessed on a computer, tablet or smartphone without downloading software.ecasework.com · read 29 Sep 2026
- Company registration
- UK Companies House lists PORISM LIMITED, company 02192915, incorporated 12 November 1987, with registered office at 1 London Street, Reading, Berkshire RG1 4PN.find-and-update.company-information.service.gov.uk · read 21 Oct 2026
- Complaint tracking
- The service tracks complaints and issues from initial contact through resolution.assets.applytosupply.digitalmarketplace.service.gov.uk · read 21 Oct 2026
- Compliance
- The maker states ISO 27001:2017 and G-Cloud certification; the 2024 Placecube service document additionally states ISO 27001:2022, Cyber Essentials Plus, GDPR processing agreements and UK AWS hosting.assets.applytosupply.digitalmarketplace.service.gov.uk · read 21 Oct 2026
- Contacts
- An address-book module lets users associate constituents with cases, add notes, tags and profile pictures, and import contacts.help.ecasework.com · read 21 Oct 2026
- Core features
- It combines case records, contacts, email, a diary and file storage, with tools to track issues, deadlines and events.ecasework.com · read 29 Sep 2026
- Documentation
- The help centre contains guides covering login, dashboard, casework, email, people, calendar, files, notifications, billing and security.help.ecasework.com · read 21 Oct 2026
- Email case creation
- Users can automatically create cases by forwarding messages from configured email addresses to their eCasework inbox.help.ecasework.com · read 29 Sep 2026
- Email correspondence
- Messages and replies sent from within a case are automatically added to the case history.help.ecasework.com · read 29 Sep 2026
- Email history
- Emails sent from a case and replies are automatically added to that case's history.help.ecasework.com · read 21 Oct 2026
- Email integration
- Messages sent to an eCasework address can create cases or append updates when a case identifier is placed in the subject.help.ecasework.com · read 21 Oct 2026
