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efficy Public Sector CRM
Brussels, Belgium
What it is
efficy Public Sector CRM helps public organizations manage requests from citizens, constituents and other users. It accepts requests through email, phone, in-person visits, web forms and social media, then can route them to departments, track deadlines and automate handling of similar requests. Shared contact records provide interaction history and relationship information, with configurable access rights. A self-service portal and social-media monitoring support responses to public inquiries. Other listed capabilities include e-government, collaborative work, a knowledge base, protocol management and economic-development management. Efficy also describes AI modules for predictive analytics, contact-data enrichment and marketing-content creation. The CRM supports ERP integration and custom connections through an open, documented API, including webhooks. Security features include configurable multifactor authentication, access controls, AES-256 encryption at rest, TLS 1.3 in transit, backups and audit logs. Efficy says data is hosted in Europe and supports GDPR compliance. Mobile access includes real-time synchronization and offline mode. There is no free plan, and public-sector pricing depends on organizational size and needs. Listed per-user monthly plans are Sales and Customer Service at €69, All-in-one at €89, and Custom & Intelligent at €119.
For and against
For
- Handles requests from email, phone, web and social media.
- Shared contact records include interaction history.
- Mobile access includes offline mode.
- Security features include configurable MFA and audit logs.
- Supports ERP integration and custom API connections.
Against
- There is no free plan.
- Sales and Customer Service cost €69 per user per month.
- Pricing depends on organizational size and needs.
The verdict
efficy Public Sector CRM brings request handling, shared contact records and public-facing service tools together for government and public-interest organizations. Organizations should note that there is no free plan and pricing depends on their needs.
Who it suits
This CRM is aimed at city halls, local authorities, public enterprises, government agencies, development agencies and public-interest groups. It suits organizations managing citizen requests across multiple channels and departments.
Plans and prices
Customer Service
customer-service features
Read 21 Oct 2026 · efficy.com
Sales
sales features
Read 21 Oct 2026 · efficy.com
All-in-one
commerce · service · marketing
Read 21 Oct 2026 · efficy.com
Custom & Intelligent
complete intelligent supported solution
Read 21 Oct 2026 · efficy.com
On the record
- Additional capabilities
- The public-sector page lists e-government, collaborative work, a knowledge base, protocol management, and economic-development management among its capabilities.efficy.com · read 3 Oct 2026
- AI
- Efficy says its AI modules include predictive analytics, contact-data enrichment, and marketing-content creation.efficy.com · read 3 Oct 2026
- AI features
- Efficy describes AI for predictive analytics, contact-data enrichment, marketing-content creation, email-based record enrichment and sentiment analysis that prioritizes urgent requests.efficy.com · read 21 Oct 2026
- Android app
- Efficy 11 CRM on Google Play supports opportunity access, prospect calling, business-card scanning, push reminders, document access and offline work; the listing says it was updated for Android 14.play.google.com · read 21 Oct 2026
- API extensibility
- Efficy says its API is open and documented, with webhook architecture, documentation and usage examples for custom third-party integrations.efficy.com · read 21 Oct 2026
- API integrations
- Efficy says its open, documented API supports custom integrations with third-party systems, with webhooks, documentation, and usage examples.efficy.com · read 3 Oct 2026
- Certifications
- Efficy's Trust Center lists ISO 27001, ISO 27701, GDPR, the NIS 2 Directive, and ISO 9001 under compliance.trust.efficy.com · read 3 Oct 2026
- Citizen 360 view
- Staff can share a configurable 360-degree view of constituent records, interaction history and the overall relationship.efficy.com · read 21 Oct 2026
- Citizen self-service
- The product offers a self-service portal and social-media monitoring so administrations can respond to requests and messages.efficy.com · read 3 Oct 2026
- Communication channels
- The public-sector page says the CRM manages requests received by email, phone, in-person visits, web forms, and social media.efficy.com · read 3 Oct 2026
- Company scale
- Efficy's own company page reports 330,000 daily users, 13,500 clients, customers in 60 countries, €66 million turnover and 42% average annual growth.efficy.com · read 21 Oct 2026
- Compliance and hosting
- The public-sector page states that Efficy hosts data in Europe and says the product supports GDPR compliance and control over sensitive information.efficy.com · read 3 Oct 2026
- Data sovereignty
- For public-sector use, Efficy states that data is hosted in Europe, GDPR compliance is native and access can be restricted by department and agent profile.efficy.com · read 21 Oct 2026
- Developer SDKs
- A publicly documented Efficy Enterprise API provides Node.js and browser npm packages, JSON-RPC access, examples and tutorials for queries, searches and document insertion.pauwris.github.io · read 21 Oct 2026
- Encryption and resilience
- The security page specifies AES-256 encryption at rest, TLS 1.3 in transit, encrypted separate backups, disaster recovery, high availability and regular penetration tests.efficy.com · read 21 Oct 2026
- ERP integration
- The public-sector page says the CRM supports ERP integration; Efficy's integrations page also describes native connectors, open APIs, and web services for connecting business applications.efficy.com · read 3 Oct 2026
- Hosting and deployment
- Efficy's current corporate page states that customers can choose on-premise, public-cloud or private-cloud deployment.efficy.com · read 21 Oct 2026
- Integrations
- The integration catalog covers email, ERP, marketing, telephony and other business systems through native connectors, open APIs and web services.efficy.com · read 21 Oct 2026
