efficy Public Sector CRM

Summary

efficy Public Sector CRM is ranked #2 of 27 in public sector CRM software on Samsung Mobile US Press. It runs on Android, API, iOS, Web. There is no free plan. Paid plans start at €69/mo.

Compared on public sector CRM software

Free plan

Noefficy.com

Case management

Yesefficy.com

Constituent records

Yesefficy.com

Outreach channels

multichannelefficy.com

Deployment options

hybridefficy.com

Audit trails

Yesefficy.com

Facts

Intended users

The public-sector CRM is aimed at city halls, local authorities, public enterprises, government agencies, development agencies, and public-interest groups.efficy.com · 3 Oct 2026

Purpose

Efficy describes the product as a way for public organizations to manage requests from users, constituents, and citizens and improve response times and satisfaction.efficy.com · 3 Oct 2026

Request tracking

It can log and track requests, route them to relevant departments, alert staff when response deadlines are exceeded, and automate handling of similar requests.efficy.com · 3 Oct 2026

Communication channels

The public-sector page says the CRM manages requests received by email, phone, in-person visits, web forms, and social media.efficy.com · 3 Oct 2026

Shared contact records

Staff across an administration can access a 360-degree contact view, interaction history, and relationship information, with configurable access rights.efficy.com · 3 Oct 2026

Citizen self-service

The product offers a self-service portal and social-media monitoring so administrations can respond to requests and messages.efficy.com · 3 Oct 2026

Additional capabilities

The public-sector page lists e-government, collaborative work, a knowledge base, protocol management, and economic-development management among its capabilities.efficy.com · 3 Oct 2026

AI

Efficy says its AI modules include predictive analytics, contact-data enrichment, and marketing-content creation.efficy.com · 3 Oct 2026

ERP integration

The public-sector page says the CRM supports ERP integration; Efficy's integrations page also describes native connectors, open APIs, and web services for connecting business applications.efficy.com · 3 Oct 2026

API integrations

Efficy says its open, documented API supports custom integrations with third-party systems, with webhooks, documentation, and usage examples.efficy.com · 3 Oct 2026

Security controls

Efficy's security feature page describes configurable multi-factor authentication, granular access rights, AES-256 encryption at rest, TLS 1.3 in transit, backups, and audit logs.efficy.com · 3 Oct 2026

Compliance and hosting

The public-sector page states that Efficy hosts data in Europe and says the product supports GDPR compliance and control over sensitive information.efficy.com · 3 Oct 2026

Certifications

Efficy's Trust Center lists ISO 27001, ISO 27701, GDPR, the NIS 2 Directive, and ISO 9001 under compliance.trust.efficy.com · 3 Oct 2026

Mobile access

Efficy describes a mobile CRM application with real-time synchronization, offline mode, voice entry, and geolocation.efficy.com · 3 Oct 2026

Pricing qualification

Efficy says public-sector pricing depends on organization size and specific needs, and directs visitors to request pricing options.efficy.com · 3 Oct 2026

Support and implementation

Efficy says it leads public-sector implementation to limit risk and support fast onboarding.efficy.com · 3 Oct 2026

Company

Founded

2005efficy.com · 28 Sept 2026

Headquarters

Brussels, Belgiumefficy.com · 28 Sept 2026

Where it ranks on Samsung Mobile US Press

• Best Public Sector CRM Software in 2026#2 of 27

Sources

• efficy.com/industries/public-sector-crm/· checked 3 Oct 2026
• efficy.com/integrations/· checked 3 Oct 2026
• efficy.com/features/security/· checked 3 Oct 2026
• trust.efficy.com· checked 3 Oct 2026
• efficy.com/features/mobile-crm-application/· checked 3 Oct 2026
• efficy.com/pricing/· checked 3 Oct 2026