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Ready311

iPhone + Android

8.1No. 3 of 24
in Public Sector CRM Software
  • Recognised40% of the score58
  • Phone app26% of the score100
  • Documented20% of the score86
  • Free plan14% of the score30
Free plan
No
Runs on
Android, api, iPhone, Web
Visit site Alternatives

Summary

Ready311 is ranked #3 of 24 in public sector CRM software on Samsung Mobile US Press. It runs on Android, API, iOS, Web.

Ready311 plans and pricing

All plans
Custom Plan Not published Annual contracts, billed up front and aligned with your fiscal year Unlimited staff accounts · Mobile apps (iOS & Android) · API access & integrations · Dedicated account manager · Data migration assistance ready311.com · 1 Oct 2026

Compared on public sector CRM software

Case management
Yesready311.com
Constituent records
Yesready311.com
Outreach channels
multichannelready311.com
Audit trails
Yesready311.com

Facts

Product
Ready311 is a 311 CRM for local governments, combining resident intake, mass notifications, GIS, and reporting.ready311.com · 1 Oct 2026
Request intake
Requests can enter through web, mobile, phone, email, SMS, and walk-ins, then receive assignment rules, status updates, and SLA timers.ready311.com · 1 Oct 2026
Notifications
Mass notifications support SMS, email, mobile push, and voice broadcasts targeted by boundary, sub-jurisdiction, or subscription topic.ready311.com · 1 Oct 2026
GIS
The platform is built on PostGIS and provides request maps, heat maps, boundary editing, public map portals, and custom layers.ready311.com · 1 Oct 2026
Analytics
Ready311 provides dashboards, weekly performance digests, public statistics pages, and PDF or CSV exports.ready311.com · 1 Oct 2026
Mobile apps
Resident iOS and Android apps support photo and GPS reporting, while a staff field app supports assignments, status updates, and closures.ready311.com · 1 Oct 2026
Integrations
Ready311 offers Open311 endpoints, a v2 JSON API, Stripe-powered payments, outbound submissions to upstream Open311 endpoints, and token-based authentication with per-key scopes.ready311.com · 1 Oct 2026
Security controls
Staff two-factor authentication is available through Google Authenticator, email PIN, or SMS PIN, with role-based menu permissions and an audit log on every status change.ready311.com · 1 Oct 2026
Uptime
The company says it runs a 99.5% uptime SLA.ready311.com · 1 Oct 2026
Scale
Ready311 says it scales from a single department pilot to county-wide deployments routing tens of thousands of requests per month.ready311.com · 1 Oct 2026
Support
Every jurisdiction receives a named account contact plus email and phone support Monday through Friday from 8:00 AM to 5:00 PM EST.ready311.com · 1 Oct 2026
Implementation
Small jurisdictions are usually live in 2–4 weeks, while multi-department rollouts with integrations and data migration typically take 6–12 weeks.ready311.com · 1 Oct 2026
Privacy and encryption
The privacy policy says personal information is kept behind secured networks with limited access and sensitive information is encrypted using SSL.ready311.com · 1 Oct 2026
Security limitation
The privacy policy says the company does not use vulnerability scanning or scanning to PCI standards.ready311.com · 1 Oct 2026

Company

Headquarters
Oakton, Virginia, United Statesready311.com · 28 Sept 2026

Best Ready311 alternatives

See all 12
ServiceNow Public Sector Digital Services No. 1 8.7 iPhone + Androidefficy Public Sector CRM No. 2 8.3 iPhone + Android€69/moCasework No. 4 7.7 No phone app£19/moNagrik Political Suite No. 5 7.7 iPhone + Android₹10,000/moSeeClickFix 311 CRM No. 6 7.6 iPhone + AndroidGovXRM No. 7 7.4 No phone app$50,000/mo

Where it ranks on Samsung Mobile US Press

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Sources