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GovFlow

No phone app

5.6No. 20 of 24
in Public Sector CRM Software
  • Recognised40% of the score17
  • Phone app26% of the score0
  • Documented20% of the score80
  • Free plan14% of the score30
Free plan
No
Runs on
api, self-hosted, Web
Visit site Alternatives

Summary

GovFlow is ranked #20 of 24 in public sector CRM software on Samsung Mobile US Press. It runs on API, Self-hosted, Web.

Compared on public sector CRM software

Case management
Yesgovflow.org
Outreach channels
multichannelgovflow.org
Deployment options
on_premisesgovflow.org

Facts

Product
GovFlow is an open source request management system for local governments, covering 311 requests, help desk requests, and public questions and answers.govflow.org · 4 Oct 2026
Request channels
The features page says constituents can submit requests by email, web, SMS, social media, and chatbots, and receive responses through the same channels.govflow.org · 4 Oct 2026
Workflow customization
GovFlow lets teams customize request handling flows to fit their requirements.govflow.org · 4 Oct 2026
Analytics
Its dashboard provides case volume and location based service breakdown insights.govflow.org · 4 Oct 2026
Open 311
GovFlow supports the Open311 GeoReport v2 specification for integration with existing 311 systems and interoperability with external apps.govflow.org · 4 Oct 2026
License and extensibility
The maker describes GovFlow as MIT licensed and says its API server can be extended with plugins and custom frontends and dashboards can be built using UI components and design patterns.govflow.org · 4 Oct 2026
Who it serves
The maker describes GovFlow as designed for local governments, including city CIOs and CDOs, and for GovTech developers and service providers.govflow.org · 4 Oct 2026
Current request intake
The repository says the API currently supports new requests through API calls and inbound email, while SMS and chatbot intake are planned expansion areas.github.com · 4 Oct 2026
Messaging integrations
The repository says transactional email uses SendGrid and SMS uses Twilio, with provider accounts and credentials required.github.com · 4 Oct 2026
File storage
Service request files are stored through an S3 compatible object storage backend, with time limited signed upload and download URLs.github.com · 4 Oct 2026
Deployment requirements
The setup instructions require a database and S3 compatible object storage, and describe running GovFlow's default server locally.github.com · 4 Oct 2026
UI availability
The repository says the API server is open source but some UI components had not yet been open sourced.github.com · 4 Oct 2026
Support and community
The maker directs users to GitHub issues for fixes and enhancements and discussions for new functionality.govflow.org · 4 Oct 2026
Development status
The repository describes the project as being developed by a small team within Zencity and prioritizing features based on early adopter use cases.github.com · 4 Oct 2026

Best GovFlow alternatives

See all 12
ServiceNow Public Sector Digital Services No. 1 8.7 iPhone + Androidefficy Public Sector CRM No. 2 8.3 iPhone + Android€69/moReady311 No. 3 8.1 iPhone + AndroidCasework No. 4 7.7 No phone app£19/moNagrik Political Suite No. 5 7.7 iPhone + Android₹10,000/moSeeClickFix 311 CRM No. 6 7.6 iPhone + Android

Where it ranks on Samsung Mobile US Press

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Sources